When I try downloading I get error code 50

Hi just bought creative cloud and when I tried to download I keep getting error code 50.

"Failed to install" | Creative Cloud Desktop : https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

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Hello gregg.
Please try the following to see if we can resolve your issue:
1. Turn the printer off.
2. Unplug the power from the printer for at least 5-10 minutes.
3. While unplugged, remove any paper from the unit.
4. Double check for any obstructions found in the unit or paper paths.
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This didn't answer your question or issue? Find more help at Contact Us.
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=======================================================================
Configuration error 16 when you start a Creative Cloud (CC) or Creative Suite (CS) application
https://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html
========================================================================
Adobe CC/CS6 - Error 16 and no SLStore or PCD File
https://forums.adobe.com/message/7157810
https://forums.adobe.com/thread/1243845?tstart=0
=========================================================================
How to Erase an Adobe Registration File
http://smallbusiness.chron.com/erase-adobe-registration-file-45714.html
=========================================================================
Why can't I open Photoshop CS6? Missing Adobe PCD and SLstore folders!?
https://answers.yahoo.com/question/index?qid=20130608085953AAuWzEA
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Issue with getting an Error code '16' if trying to install Adobe Photoshop CS5
http://thedailybuggle.com/forum/issue-getting-error-code-16-if-trying-install-adobe-photos hop-cs5-66.html
========================================================================
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Mon Feb 09 17:24:22 2015] ---------------------------------------------------------
[Mon Feb 09 17:24:22 2015] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Feb 09 17:24:22 2015] ---------------------------------------------------------
[Mon Feb 09 17:24:22 2015] Win OS Version: 6.1
[Mon Feb 09 17:24:22 2015] Cleaner Tool version        : 2.0.0.0
[Mon Feb 09 17:24:22 2015] Cleanup source directory    : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Feb 09 17:24:22 2015] [AdobeProgramFiles]        : C:\Program Files (x86)\Adobe
[Mon Feb 09 17:24:22 2015] [AdobeProgramFiles_x64]    : C:\Program Files\Adobe
[Mon Feb 09 17:24:22 2015] [AdobeCommon]            : C:\Program Files (x86)\Common Files\Adobe
[Mon Feb 09 17:24:22 2015] [AdobeCommon_x64]        : C:\Program Files\Common Files\Adobe
[Mon Feb 09 17:24:22 2015] [UserRoamingAppData]        : C:\Users\BEAR2\AppData\Roaming
[Mon Feb 09 17:24:22 2015] [UserLocalAppData]        : C:\Users\BEAR2\AppData\Local
[Mon Feb 09 17:24:22 2015] [StartMenu]                : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[Mon Feb 09 17:24:22 2015] [System32Folder]            : C:\Windows\system32
[Mon Feb 09 17:24:22 2015] [SharedApplicationData]    : C:\ProgramData
[Mon Feb 09 17:24:28 2015] Language selected: English
[Mon Feb 09 17:24:28 2015] Displaying the Adobe End User License Agreement
ADOBE
Gen_WWCombined-en_US-20121017_1230
[Mon Feb 09 17:24:28 2015] Please enter (y) for Yes or (n) for No. ... >>
[Mon Feb 09 17:24:38 2015] Choose from one of the following options to clean up :
[Mon Feb 09 17:24:38 2015] 1. All
[Mon Feb 09 17:24:38 2015] 2. Adobe Flash Player 10.2
[Mon Feb 09 17:24:38 2015] 3. Creative Cloud 2014 , Creative Cloud & CS6 Products
[Mon Feb 09 17:24:38 2015] 4. Creative Cloud 2014 only
[Mon Feb 09 17:24:38 2015] 5. Creative Cloud only
[Mon Feb 09 17:24:38 2015] 6. CS6 only
[Mon Feb 09 17:24:38 2015] 7. CS5-CS5.5-CS6
[Mon Feb 09 17:24:38 2015] 8. CS5-CS5.5
[Mon Feb 09 17:24:38 2015] 9. CS3, CS4
[Mon Feb 09 17:24:38 2015] 10. Adobe Id credentials
[Mon Feb 09 17:24:38 2015] 11. Quit
[Mon Feb 09 17:24:38 2015] Choice :>
[Mon Feb 09 17:24:44 2015] User selected: CS6 Only
[Mon Feb 09 17:24:44 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150209T172444\pdb.db"
[Mon Feb 09 17:24:44 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150209T172444\Media_db.db"
[Mon Feb 09 17:24:44 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Mon Feb 09 17:24:44 2015] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Feb 09 17:24:44 2015] List of products installed on this machine
[Mon Feb 09 17:24:44 2015] Listing products for cleanup:
[Mon Feb 09 17:24:44 2015] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Mon Feb 09 17:25:02 2015] response 1
[Mon Feb 09 17:25:02 2015] Are you sure you want to clean all the listed products and associated files?
[Mon Feb 09 17:25:02 2015] Type (y) to confirm and remove or (n) to quit ... >>
[Mon Feb 09 17:25:07 2015] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Mon Feb 09 17:25:07 2015] User selected: 'Clean All'
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*-* Start removing product : ALL *-*-*-*-*-*-*
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*-* Finished removing product : ALL *-*-*-*-*-*-*
[Mon Feb 09 17:25:07 2015] Action : Deleting the C:\Program Files (x86)\Common Files\Adobe\backup20150209T172444 folder as there is no product deleted.
[Mon Feb 09 17:25:07 2015] LOG FILE SAVED TO: C:\Users\BEAR2\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Mon Feb 09 17:25:07 2015] Adobe Creative Cloud Cleaner Tool completed successfully
[Mon Feb 09 17:25:07 2015]
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Feb 09 17:24:44 2015] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Feb 09 17:25:07 2015] ---------------------------------------------------------
[Mon Feb 09 17:25:07 2015] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Mon Feb 09 17:25:07 2015] ---------------------------------------------------------
[Mon Feb 09 17:28:53 2015] ---------------------------------------------------------
[Mon Feb 09 17:28:53 2015] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Feb 09 17:28:53 2015] ---------------------------------------------------------
[Mon Feb 09 17:28:53 2015] Win OS Version: 6.1
[Mon Feb 09 17:28:53 2015] Cleaner Tool version        : 2.0.0.0
[Mon Feb 09 17:28:53 2015] Cleanup source directory    : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Feb 09 17:28:53 2015] [AdobeProgramFiles]        : C:\Program Files (x86)\Adobe
[Mon Feb 09 17:28:53 2015] [AdobeProgramFiles_x64]    : C:\Program Files\Adobe
================================================================================
OS Name    Microsoft Windows 7 Professional
Version    6.1.7601 Service Pack 1 Build 7601
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    BEAR-PC
System Manufacturer    System manufacturer
System Model    System Product Name
System Type    x64-based PC
Processor    Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date    American Megatrends Inc. 0801, 2011-08-15
SMBIOS Version    2.6
Windows Directory    C:\Windows
System Directory    C:\Windows\system32
Boot Device    \Device\HarddiskVolume1
Locale    United States
Hardware Abstraction Layer    Version = "6.1.7601.17514"
User Name    BEAR-PC\BEAR2
Time Zone    Eastern Standard Time
Installed Physical Memory (RAM)    16.0 GB
Total Physical Memory    16.0 GB
Available Physical Memory    12.1 GB
Total Virtual Memory    31.9 GB
Available Virtual Memory    28.1 GB
Page File Space    16.0 GB
Page File    C:\pagefile.sys

Run the cleaner tool and reinstall.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Download CS6 products
Mylenium

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TechNet Community Support

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