When I try 'restore from iTunes Backup' for new iPhone it says the 'backup "(name)" cannot be restored to this iPhone because the software on the iPhone is too old'
I don't know how to resolve this so I can set up the phone?
It's an upgrade from 4S to 5S if that's any help and I have checked if there are any updates which have not been done on the old phone and it says there isn't.
egadgetguy wrote:
my ipad 1 is ios 5.1.1 and it won't let me restore it from a backup I did in may of last year
Why not?
How are you trying to do this?
Plug it into your computer, open iTunes, select it in iTunes then click Restore Backup...
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Thank you for using Apple Support Communities.
You can use the information in the following article to troubleshoot your installation issues with installing iTunes on your PC.
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Hello, this might help:
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Hi annibu757,
If you are having issues with iTunes after an attempted update, you may find the following article helpful:
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See Troubleshooting issues with iTunes for Windows updates.
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Download it from this site:
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See your other post on the same subject.
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First try removing and reinstalling all the Apple software using the following or the link within it that applies to XP.
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There are about 8 songs on a playlist that are listed in the playlist library but when I try to transfer them to the playlist, it states that they can't be transferred because the original file could not be found. Then it asks, do you want to locate the file but when I try that I get a few libraries but am not sure how to locate the particular songs. Some of the songs were purchased and some were transferred from a CD. I have seen the same question asked on the help page but haven't found an answer.
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It sounds like your issue here is that iTunes can not find the files for some of the songs you have brought into it. This happens occasionally even if the songs have not been moved from the location that iTunes places them on import or purchase. When you try to use the song, iTunes prompts you to find the file, as you have seen.
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Thanks for using Apple Support Communities.
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Brett L -
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