When I try to access my Bank's website from the Bookmarks Toolbar the page does not load.Yet using the same address in Internet Explorer it loads fine.Any ideas
My Bank's address is :- http://www.santander.co.uk/csgs/Satellite?appID=abbey.internet.Abbeycom&canal=CABBEYCOM&cid=1237889419188&empr=Abbeycom&leng=en_GB&pagename=Abbeycom/Page/WC_ACOM_Home.
All I get is a rotating green circle & the message "waiting for "service.maxymiser.net"".
Yet when I use the same address in IE it launches ok'
My O/S is Windows 7 Home Premium Sevice Pack 1 (x64 based}
I can access the Bank's site from the link in your post above.
Try clearing cache and cookies. Also consider what settings you have on any privacy or ad-blocking software. Blocking ad's may speed things up or it may conceivably block access.
If you have problems with only one site and only in Firefox, the problem is often outdated or corrupt files relating to that web page. I suggest you try the following.
*Note <br /> It '''looks''' complicated but check the site after each numbered step, the first or 2nd step may solve the problem<br /> The linked articles have '''pictures''' ( screen shots) of the actions you need.
# Try using the sites home page or a direct link and not a bookmark.<br /> Try link http://www.santander.co.uk
# Reload website using an extra step to use avoid using the cached info.
#* Hold down the Shift key and left-click the Reload button <br />OR Press '"Ctrl + F5"' |(Mac ) "Cmd + Shift + R"
#Clear the cache, and cookies only from problem websites.
##<u>Remove the cookies </u>for a single problem website <br />Use: FirefoxButton / Tools → Options → |Privacy| → "Remove individual cookies"<br /> See: [[Delete cookies to remove the information websites have stored on your computer#w_delete-cookies-for-a-single-site]]'''_delete-cookies-for-a-single-site'''
## <u>Clear the cache</u> <br />Use ''FirefoxButton / Tools → Options → |Advanced | → Network >'' <br /> See: [[How to clear the Firefox cache#w_clear-the-cache]]_clear-the-cache
# If the above did not work try in Firefox'[http://kb.mozillazine.org/Safe_Mode s] Safe Mode to check if an extension or some other factor causes the issue. <br /> Use: FirefoxButton /Tools → Help → ''Restart with Addons disabled... ''. <br />See: [[Troubleshoot Firefox issues using Safe Mode]] <br />also see [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
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