When I try to backup my catlaog the program locks up at "Calculating Total Media Size" 33%?

When I try to backup my catlaog the program locks up during the "Calculating Total Media Size" process at 33%?

I have seen this before and it is probably a bad video. There is no great solution. To determine if this is the cause I would remove all your videos from PSE and try to do a backup, if the backup works, one of the videos is bad. It is trial and error to determine which video. When you remove your videos from PSE make a note as to where you have put them so you can reload them..

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I am using a PC with window 7 and adobe photoshop 12. I have followed Photoshop Elements Help and I still have the same problem. When I try to backup Photoshop 12 it has stop on7% when calculating Total Media size. What can I do?

I am using a PC with window 7 and adobe photoshop 12. I have followed Photoshop Elements Help and I still have the same problem. When I try to backup Photoshop 12 it has stop on7% when calculating Total Media size. What can I do?

Hi Prabhuram and falez,
This issue appears where there are any inconsistencies in your catalog (generally for video files). This issue may be due to offline files, missing files, video scenes. The recommendation here would be to fix these inconsistencies and try again. If that doesn't solve the issue, please follow steps mentioned in email by me.
~Surendra

When I try to backup my files from photoshop elements 12 the "calculating total media size" box will only get as far as 46% and then freeze, how can I make it go to 100%

When I try to backup my files from photoshop elements 12 the "calculating total media size" box will only get as far as 46% and then freeze, how can I make it go to 100%

hi barbara
thank you for your response, i appreciate it. there's definitely nothing wrong with the mouse or trackpad, both work fine in every other application....i can also easily change size dimensions in other programs on my computer so it doesn't seem to be that either. it seems like there is something weird going on in the way that pse and my mac are interacting with each other, just wish i knew what it was. thank you again, wish me luck!

HT3275 My backup got interrupted and now when I try to backup I get the following message: The backup disk image "/Volumes/Data/Macintosh.sparsebundle" is already in use. What should I do so that I can start backing up again?

My backup got interrupted and now when I try to backup I get the following message: The backup disk image “/Volumes/Data/Macintosh.sparsebundle” is already in use. What should I do so that I can start backing up again?

1. Restart your MBP and try the back up again. If this fails try step #2 below
2. Unplug your Time Capsule from the AC giving it thirty seconds or so to discharge, plug it back in and retry the back up again once you're back online.
3. if step #1 and #2 fails, go here:
http://pondini.org/TM/C12.html

I formatted by PC which erased the iTunes software as well. Now when i try to backup my iPad the new iTunes doesn't have access to my existing files. The option is to erase the current content of my iPad and replace it with existing files on my PC.

I formatted by PC which erased the iTunes software as well. Now when i try to backup my iPad the new iTunes doesn't have access to my existing files. The option is to erase the current content of my iPad and replace it with existing files on my PC. How do i get access to the preivous library?

Drrhythm2 wrote:
What's the best solution for this? I
Copy the entire /Music/iTunes/ folder from her old compouter to /Music/ in her account on this new computer.

New computer win 8.1 pro, installed my creative Suite 4 Design premium but it shuts down when I try to use any of the programs and gives me an error code 147:20. How can I fix this?

New computer win 8.1 pro, installed my creative Suite 4 Design premium but it shuts down when I try to use any of the programs and gives me an error code 147:20. How can I fix this? Is this a conflict with win 8.1 pro?

You need to adjust your security stuff/ permissions and possibly use compatibility modes. It means that your licensing service is being blocked/ shut down.
Mylenium

Uninstalled Itunes and now I get message 'Thank you for downloading Itunes' when I try to install. But the program doesn't install. Any ideas?

Uninstalled Itunes and now I get message 'Thank you for downloading Itunes' when I try to install. But the program doesn't install. Any ideas?

See the further information area of Troubleshooting issues with iTunes for Windows updates.
tt2

Organizer 12 backup stops while calculating Total Media Size

I have not successfully completed a backup with PS Organizer 12. It stalls at 16 or 17 % calculating Total Media Size. My Photo folders are about 180 GB. I have 287GB free on my data drive. My Apps drive is a 100GB SSD with 36GB free. When Backing up I am given the choice for full backup of the partial. I chose full. It does not ask for a folder. Do not know why. I transferred my photo folders from my previous PC, then transferred my USER PSE files and all worked fine, all attributes were transferred. In addition I have optimized my catalog; cleaned the thumbnail CACHE by changing the .dat files to .old and restarting; set my Registry for maximum file size in Organizer to 1.5GB, my largest file size is 1.2GB;
deleted files from the Catalog larger than 50MB and all files and imported them back in. The Adobe help has help topics of either Back up your catalog to an external hard drive or Back up your catalog to a CD or DVD (Windows Only). They do not mention a thing about backing up onto your PC, they do not say you cannot. Well, oh, I have 8GB RAM and an Intel Core i7. Suggestions appreciated.

I identified the problem as to why PSE 12 Organizer was freezing during backup procedures. The problem of freezing during backup calculation of the file size is caused by the existence of *.MOV file types. Both my Nikon camera and my Kodak digital cameras save video recordings in *.MOV file formats. This is likely a rare case, as only users who have Kodak or Nikon Cameras would be affected.
I had to select, filter, all files with *.MOV formats and delete them from my catalog. After the catalog was backed up successfully on my hard drive, same drive, different folder, I had to drag and drop the videos to get them back into the catalog. All tags and locations and people were lost. I could not search them and import from folder. So the catalog is backed up successfully. This is likely a rare case, as only users who have Kodak or Nikon Cameras would be affected.
Case Solved.
Elements 12 backup failPhotoshop ElementsProblem with backing up catalog in Elements Organizer 12 - help please@

PSE 11 freezes when calculating total media size during a full backup

Like many other users on these boards, I am unable to complete a full backup of a particular catalog on my machine using PSE 11 (or PSE 10 for that matter). I have four catalogs on this machine and three of the four complete the full backup process without any problems. That last, non-cooperating, catalog is much larger (7,389 photographs) than the others, but I do not think that this would pose a problem.
Following other advice and guidance, I have removed all videos, audios, projects, PDFs, and audio captions (in other words, all media types other than photographs) from the catalog. The only files remaining are photographs (that is, JPG files). I attempt to complete a full backup and, when calculating the total media size, the PSE 11 application freezes at five to six percent. I have attempted this in PSE 10 as well, but with the same results. (I was hoping that the new release would fix the problem. No luck.)
The only other item of note is this, when I search for the various media types, I see the message "no media to be displayed" in the middle of the organizer window. However, when I search for video, I do not see the message--the organizer window is blank (no text message as seen for the other media types).
Lastly, I have reconnected all missing files. (None.) Optimized the catalog. Fixed errors in the catalog anyway. (None.)
Does anyone have any other ideas on how I can complete a full backup of this catalog? A large cash reward awaits... (kidding). Please advise. Thank you!

I found that backing up with other software does not maintain the stacks, versions and albums. These are lost, even if I write the metadata to the files...that only keeps the tags, in my experience. PSE 12 doesn't fix the problem so no need to upgrade unless you want to for other reasons.
I do have a solution that worked for me. There are quite a few steps but worth the effort if it also solves your problem.
The main culpret in my case were "Locked / Read Only" files. Since I did several things simultaneously, I may have had video file issues as well.
Here is what worked for me:
A. First: Save your "Meta Data to Files".
1. On the Organizer Main Screen click "File" -- "Save Metadata To Files"
B. You can have Adobe find files that it doesn't like by having it search your "Pictures" directory.
1. On the Organizer Main Screen click "File" -- "Get Photos and Videos" -- "By Searching".
2. Find your "Pictures" directory in the "Look in" drop down box & click on it.
3. Click "Search"
4. When the "Search results" are complete, click "Select All" -- "Import Folders".
5. A "Getting Media" dialog box shows the results.
6. Click the "Reason" header to sort the results.
7. Scroll down to display any errors that Adobe finds.
8. Make note of the "path" and "file name" under the "File" header.
9. Use Windows Explorer to find and fix the issue(s). Look for "Read Only", "Locked", "Archived" or "Hidden" files and change the attribute. I believe that these are part of the problem.
10. Check for non-picture or video files that Adobe can't handle and move or delete the offending files.
Note: I have files with these extentions and they work: AVI, BMP, CR2, GIF, JPG, MTS, MOV, PDF, PNG & TIF.
Note: I had: ZIP, TGA, SHS & PPT files that I moved or deleted. Adobe shouldn't import files it can't handle, but I removed them just to be sure.
11. Try your backup again.
C. If the above doesn't work you can narrow down the issue by trying to back up the database selectively by Photos, Video, Audio, Projects or PDF.
Note: Many people believe that "Video" is the culpret, so I suggest that you rule that out first by removing your Video files from your catalog. This does not delete them from the hard drive. They can be added back into the catalog but there may be some loss of information for Stacks, Versions or Albums so remove Photos from the catalog as a last resort .
1. On the Organizer Main Screen click "File" -- "Manage Catalogs".
2. Click "Current Catalog".
3. Click "Repair" in "Catalog Manager"
4. Click the check box "Reindex Visual Similarity Data".
5. Click "Repair Anyway".
6. When complete, click "Optimize" in "Catalog Manager".
7. Click "Cancel" in "Catalog Manager".
8. On the Organizer Main Screen click "View" -- "Media Types".
9. Uncheck all but the "Video" option.
Note: "Photos", "Audio", "Projects" & "PDF" will be unchecked and you will only see "Video" files displayed.
10. Click "Edit" -- "Select All"
Note: Be cautious during the next few steps.
11. Click "Edit" -- "Delete from Catalog".
12. Caution! - DO NOT click the "Also Delete The Selected Items From The Hard Disk" check box.
Note: You don't want to delete the video files from the hard disk you only want to remove them from the catalog.
13. Click "File" -- "Backup Catalog" and complete the backup to the desired location.
Note: You may have to resolve some missing file(s) issues
Note: Hopefully you now have a backup of all your photos.
14. Assuming that this was successful, you then know that video files are the culprets and have to go digging. You can selectively add them back by type.
15. If not successful, you will have to selectively add (rescan) or remove (as above) the media types until you find the one(s) that created the issue. Remove "Photos" last to avoid information loss.
Good Luck!
Ed
Message was edited by: 205EdMLewis

When I try to clear browsing history the page locks up and I get a 'programme not responding' message

I go to 'Tools' click 'clear browsing history'. Nothing happens and when I try to shut down the page, the 'Programme not responding' box appears.

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
Another possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.
*http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox

When I try to print from Lightroom the program appears to go into safe mode(light gray) and never opens print options

I am trying to print a photo in Lightroom. I go to the print tab and it appears the program goes into safe mode(light gray) and does not open print options. All other functions of the program are working. I am not getting a memory low warning or other error messages. What would cause this problem?

DO NOT use HP's software for installing the printer, locate the uninstall directions from HP and uninstall ALL the HP software. Then follow the instructions located in Apple's Wireless Printer Install advice letter.

Elements 12 Organizer freezes when "Calculating Total Media Size..." at 57%under "Backup Catalog..."

I have been trying to overcome this issue for a very long time, but not able to find a solution. There has been some users who have logged the very same issue on other versions. This process has been running for more than 12 hours now and still shows the same error. I am actually reproducing the error this time, and I was able to cancel this process without crashing the application. So I don't know what causes this problem.
I have around 32,000+ photos and no videos in the catalog.

Hi Prabhuram and falez,
This issue appears where there are any inconsistencies in your catalog (generally for video files). This issue may be due to offline files, missing files, video scenes. The recommendation here would be to fix these inconsistencies and try again. If that doesn't solve the issue, please follow steps mentioned in email by me.
~Surendra

Recently, whe i upgrade de medatada in my files, when i select about 40.000 Photos, the program created files with 0 bytes of size and created another with extencion .tmp, whtas is the problem, sorry for my english

Thanks

Just an update... A rep contacted me and we did a screen share. They were convinced that I wasn't full of <insert proper word here>. They promised to get back to me in a few days, and now? A few months later? Nothing.
Still no files. Still no correction... Still no nothing from Adobe.
The person I spoke to was kind, saying he'd make sure I got CC for free for a while...
Still though, no follow up.
Adobe, are you going to correct this or just let your customer suffer at your mistakes?

I bought an external hard drive for backups to use with Time Machine, but however when I try to connect it with the other windows laptop it doesn't work ? intact it doesn't work on any other device except my MAC ?

I bought an external hard drive for backups to use with Time Machine, but however when I try to connect it with the other windows laptop it doesn't work ? intact it doesn't work on any other device except my MAC ?

Do not worry about it.
Time Machine needs that your external drive is formatted in HFS+, or better known as "Mac OS Extended (Journaled)". This filesystem is used by Apple on Macs and Windows cannot read or write drives formatted with this filesystem, being this the reason why all your devices do not read the external drive except your Mac.
You can only use your external drive to make Time Machine drives. If you store anything different, you may damage the Time Machine structure, so it is better not to use it as a drive to store other data. Instead, get another external drive to do it or create a second partition on the external drive formatted in FAT32 by using Disk Utility > http://pondini.org/OSX/DU3.html FAT32 can be read by Windows PCs

HT1386 when I try to backup my iphone I don't get an option to do so when I control click on my iphone in itunes only eject and restore is there any other way to turn on the backup function?

when I try to backup my iphone I don't get an option to do so when I control click on my iphone in itunes only eject and restore is there any other way to turn on the backup function?

See Here...
How to BackUp
http://support.apple.com/kb/ht1766
Troubleshooting Backup Issues
http://support.apple.com/kb/ts2529

When I try to backup my catlaog the program locks up at "Calculating Total Media Size" 33%?

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