When I try to bring up Firefox MSN comes up. I can only run Googlemail in HTML. All this happened after I did a Sony VIAO update.

Perhaps the PLUGIN Update feature needs to be engaged to assure that both Java and Shockwave editions are current. It requires 'Help' > 'Firefox Help' > where the lower right side displays a link for Plug-In Update...

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I had to reinstall Mountain Lion 10.8.2 on my iMac. Now when I try to open iPhoto i get a pop up saying my photo library was created by a newer version. Did I miss an update or what

I had to reinstall Mountain Lion 10.8.2 on my iMac. Now when I try to open iPhoto i get a pop up saying my photo library was created by a newer version. Did I miss an update or what

We have no way of knowing. Maybe you did or maybe you didn't. If you don't tell us what version you have, how could we know?

I paid for CC in October and now when I try to download 2014 I am told that I can only get trial versions

I paid for CC in October and now when I try to download 2014 I am told that I can only get trial versions. What can I do to re-install my account?

I have a copy of the invoice. How can I get it to you? My CC had been working just fine until I tried to upload the new 2014. I have uninstalled ALL of the 2014 version I had thinking I could re-install all of them but now I cannot even find my account.
I bought two packages. The other eMail address of my colleague who has the other version bought is <Removed by Moderator>
Right, now I no longer have ANY versions of CC and I need to get them back. Help.

HT201077 I have Photo Stream enabled with Automatic downloads enabled. Yet when I try to join a Photo stream I get referred to The I Cloud start support page - this happens for both my Mac and my IPad. What can I do?

I have Photo Stream enabled with Automatic downloads enabled. Yet when I try to join a Photo stream I get referred to The I Cloud start support page - this happens for both my Mac and my IPad. What can I do?

The following is from this Apple Document: iCloud: Photo Stream FAQ
What do I need to use Photo Stream?
To use Photo Stream, including Shared Photo Streams, you need an iCloud account, compatible devices, and up-to-date software:
iPhone, iPad, or iPod touch with iOS 6.0 or later
Mac with OS X Mountain Lion v10.8.2 or later and iPhoto 9.4 or Aperture 3.4 or later
PC with Windows 8, Windows 7, or Windows Vista (Service Pack 2) and the iCloud Control Panel 2.1 or later for Windows
Apple TV (2nd generation) with Software Update 5.1 or later
You can still use Photo Stream without Shared Photo Streams if your devices meet these requirements:
iPhone, iPad, or iPod touch with iOS 5.1 or later
Mac with OS X Lion v10.7.5 or later and iPhoto 9.2.2 or Aperture 3.2.3 or later
PC with Windows 7 or Windows Vista (Service Pack 2) and the iCloud Control Panel v2.0 or later for Windows
Apple TV (2nd generation) with Software Update 5.0 or later
For complete iCloud setup instructions, visit How to set up iCloud.
You need Mt. Lion in order to use Shared Photo Streams.
OT

HT1414 when I try to restore my phone it comes up with can not restore error 2001

When I try To restore my Iphone 4S it keeps saying cannot be restored because of error 2001

Check this document for error codes http://support.apple.com/kb/ts1275

When asked to type in my Apple ID it comes under another persons email address and not mine. this happened after I updated my iphone on my Mac computer Why is it using another persons email address and I cannot get it off of there

When asked to type in my Apple ID it uses a email address that is not mine but is one of my contacts, I cannot access itunes as this is not my email address, this happened after I updated my phone on my Mac computer. How do I get this email address off so I can use my Apple ID ?

settings->itunes & app stores->click on the appleID which is not your and log out

When i try to print from firefox the printer just spits out a blank sheet of paper. all other programs i try to print from work just fine. what can i do to fix this problem.

when i thy to print from firefox the printer spits out a blank sheet of paper. all other programs i print from work just fine including internet explorer.
== This happened ==
Every time Firefox opened
== when i installed firefox about a month ago

See this:
[http://kb.mozillazine.org/Problems_printing_web_pages#Prints_to_a_small_portion_of_the_page]

TS3276 When I try to forward a mail message in Mavericks I can only enter one address, and can't add other recipients

When I try to forward email message to more than one recipient, address field will only take one contact from my address book. Same with cc field and bcc. field.

Thank you very much; answer was not available in email help.

When I open up a new tab on firefox, the bar shows that the tab is there, but when I click on it, it is the same page as what I have before. When I try to change the page on the "new tab" the original tab changes. Why does this happen and how do I fix it?

This problem is even occuring as I type this information. I tried to click a "show details" button and it didn't work. The tab "opened" but I couldn't get the page to switch to the tab after clicking on it.

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
* Don't make any changes on the Safe mode start window.
* https://support.mozilla.com/kb/Safe+Mode
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
In Firefox 4 you can use one of these to start in <u>[[Safe mode]]</u>:
* Help > Restart with Add-ons Disabled
* Hold down the Shift key while double clicking the Firefox desktop shortcut (Windows)
* https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

When I click on Firefox.exe I get error message Can't start Firefox.exe as js3250.dll missing. When I try to re-download Firefox I get message saying can't download because Firefox is already running, but it isn't. How and where can I get js3250.dll?

Why punish me for a few too many keystrokes by deleting what I have already entered below my question. You're becoming MS.

See these posts about the same problem:
*[/questions/798251]
*[/questions/823473]

When installed a new version of firefox my computer crashed. Can I run on the one that is still on my computer?

I installed the new version of firefox, like requested. When went to boot up again, it crashed and I could only boot up on safemode. Then I did not have my printer or sound available either. Also did not have a version to restore to, like I had in the past. A friend told me to go to run and uncheck all startup menu and reboot. I did and here I am with another request to install a new version of firefox. Very afraid it will crash again. I have Windows 7

Please update to Firefox 19. If it crashes, come back here and we will give you information on how to get the crash Id's so we can fix what is making it crash.

When I try to activate my iMessages on my MacBookAir I can only see my email address and not my phone number?

When I open my email app on my iPhone, I see a message that tells me it couldn't connect to the Server, but I can send and receive emails with out any trouble.
WHy is that?

Hey longboard123,
Thanks for the question. It sounds like you are having two separate issues:
First, regarding your phone number in iMessage for OS X, see this article:
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
Second, regarding your question about email on your iPhone:
iOS: Troubleshooting Mail
http://support.apple.com/kb/TS3899
Thanks,
Matt M.

HT204053 there is a new email on my phone apple id when I try to make an app purchase my own apple id does not work. How does this happen and how can I change it back?

There is a new email address on my phone in the apple id password box. My password will not work. How did this happen and how can I change it back?

Of course your password shouldn't work on a different Apple ID. This can happen for many reasons, no worries, just sign out back back in using your own ID.
iOS: Changing the signed-in iTunes Store account
http://support.apple.com/kb/HT1311

My ipod touch has a permanent image of the end of a USB cable with an arrow pointing to an icon of ITunes. I can't reset, and ipod does not appear on itunes when I plug it into the computer. This happened after I agreed to a failed software update.

My ipod touch has a permanent image of the end of a USB cable with an arrow pointing to an icon of ITunes. I can't reset using the two button method, and ipod does not appear on itunes when I plug it into the computer - and nothing else happens either. This happened after I agreed to a software update which failed. How can I get it going again?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Firefox won't close down all the way after watching a video. I exit out, and the sound continues. When I try to re-open firefox, I get a message about how I have to restart my computer. How do I fix this?

Basically whenever I watch a video and I exit out of the video I have to restart my computer to get Firefox back open. If I exit out or go to a new page while the video is playing, the audio continues like nothing has happened. I've checked my task manager and it shows that Firefox is closed. When I try to re-open Firefox I get an error message that tells me Firefox is running but is unresponsive and I have to restart my computer. How do I get it to stop doing this?

Try holding control, alt and delete down in succession and then a dialogue box will appear with windows task manager. Once open click on the Processes Tab and look for firefox.exe. Highlight this and then click end process. It should come up with a warning but just click Yes. This should then close firefox and allow you to reopen it from your desktop without shutting down your computer. Hope this helps.

When I try to bring up Firefox MSN comes up. I can only run Googlemail in HTML. All this happened after I did a Sony VIAO update.

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