When I try to burn a cd, itunes says "disc burner or software not found"

after I upgraded my itunes, (I previously had 7 or 8) I had to uninstall it in order to upgrade to 10. Now I am not able to burn discs.
here is a copy of my diagnostics
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
TOSHIBA Satellite L305
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
VoiceOver Kit 1.4 (222093/222742)
CD Driver 2.2.0.1
CD Driver DLL Not Available
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0023AE1809B1BCC0
Current user is not an administrator.
The current local date and time is 2011-06-28 20:46:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: dc5f66d755b2d8ff8f7e9a2c9cc000fe
iPodService 10.3.1.55 is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver.  This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
The last failed audio CD burn had error code 4450(0x00001162). It happened on drive D: PIONEER DVD-RW  DVRKD08L on CDR media at speed 20X.

Many thanks for the diagnostics.
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver.  This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
With that one, I'd start with solution 3 from the following document:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

Similar Messages

  • I am at the most current version of itunes, but when i try to burn a cd i get an error stating disc burner or software not found - any help?

    I am at the most current version of itunes, but when i try to burn a cd i get an error stating disc burner or software not found - any help?

    Could you post your diagnostics for us please?
    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
    ... and click "Next".
    When you get through to the final screen:
    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • I get "disc burner or software not found" when I try to burn a playlist.

    I am now getting "disc burner or software not found" when I try to burn a playlist from iTunes version 10.6.1.7 on Windows 7 PC. I've not added any new burner software or made any software changes of any kind. I have NERO 8 and I checked the "burn rights" is set for "everyone".
    Is the any solution?
    NASA_1967 

    Could you post your diagnostics for us please?
    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
    ... and click "Next".
    When you get through to the final screen:
    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • Why am I getting "Disc burner or software not found" when I try to burn a CD?

    I just got the Windows 8.1 update and installed iTunes.  Now I am getting this message when I try to burn a CD "Disc burner or software not found."  Everything looks fine in Device Manager.  This is what I got when I ran the diagnostics...
    Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
    TOSHIBA Satellite C855D
    iTunes 11.1.3.8
    QuickTime not available
    FairPlay 2.5.16
    Apple Application Support 2.3.6
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.0.0.117
    Apple Mobile Device Driver not found.
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0171B5D80A5F8FD0
    Current user is not an administrator.
    The current local date and time is 2013-12-02 19:11:59.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.1.3.8 (x64) is currently running.
    iTunesHelper 11.1.3.8 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.3.0),
    Failed while scanning for CD / DVD drives, error 2355.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    D: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

    Hey twdenton2!
    I have a couple of articles here for you that reference this issue and can provide some troubleshooting steps, and I will list them below:
    iTunes 11 for Windows: If you have trouble burning a disc
    http://support.apple.com/kb/PH12349
    Can't burn a CD in iTunes for Windows
    http://support.apple.com/kb/ts1436
    If the articles above do not resolve the issue, you will want to see this article for further troubleshooting steps:
    iTunes for Windows: Additional troubleshooting tips for burning issues
    http://support.apple.com/kb/ts1374
    Thanks for being a part of the Apple Support Communities!
    Regards,
    Braden

  • I have Windows XP, and when trying to burn an iTunes playlist to an Audio CD, I get a message saying "Disc burner or Software not found". I have re-installed the latest version of iTunes, but I still can't burn to disc. Any suggestions?

    I have Windows XP, and when trying to burn an iTunes playlist to an Audio CD, I get a message saying "Disc burner or Software not found". I have re-installed the latest version of iTunes, but I still can't burn to disc. Any suggestions?

    Try HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
    tt2

  • When i try to burn a cd it says disc burner or software not found

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    thanks

    Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
    SAMSUNG ELECTRONICS CO., LTD. NC10/N110
    iTunes 10.2.2.14
    QuickTime 7.6.9
    FairPlay 1.11.17
    Apple Application Support 1.5.1
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.0.25
    Apple Mobile Device Driver 1.55.0.0
    Bonjour 2.0.5.0
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes Serial Number 0012AC480ECAB098
    Current user is an administrator.
    The current local date and time is 2011-06-11 22:10:48.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is not supported. (16005)
    Video Display Information
    Mobile Intel(R) 945 Express Chipset Family
    Mobile Intel(R) 945 Express Chipset Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.2.2.14 is currently running.
    iTunesHelper is currently not running.
    Apple Mobile Device service 3.3.0.0 is currently not running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.0.1),
    Failed while scanning for CD / DVD drives, error 2500.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    F: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    Error Correction is turned on for importing audio CDs.

  • TS3299 'disk burner or software not found' when trying to burn a CD from iTunes.

    When I try to burn a CD using iTunes, I'm getting the message 'disk burner or software not found'.  I'm a complete numpty so any alk through advice for idiots would be VERY gratefully accepted.
    Many thanks!

    Could you post your diagnostics for us please?
    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
    ... and click "Next".
    When you get through to the final screen:
    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • Disk burner or software not found in itunes when trying to burn a cd..how to fix?

    HELP! i was trying to burn a cd from itunes, which i just updated to the new one today, and everytime i try to burn a cd it says disk burner or software not found. i don't know what to do and i tried something b4 when this happened once b4. but i don't remember exactly what it was that i had to delete. i do remember deleting some applescripts in something in my folder. again i'm a girl and i have no clue on how to fix the problem, but i know i can at home. if anyone knows anything, or understands me, please i'm open to all suggestions. thanks

    Could you post your diagnostics for us please?
    In iTunes, go "Help > Run Diagnostics". (If you're running iTunes 11.0.x you'll need to bring up your menu bar first to see the Help menu.) Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
    ... and click "Next".
    When you get through to the final screen:
    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

  • When i try to burn  from library disc burner and software not found message appears

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    Hello,
    I am having the same problem - "Disc burner or software not found" and I can't create a new CD from iTunes "burn playlist to disc".  I see many others asking the same question and I don't see answers.  I have spent all day uninstalling and reloading iTunes, testing, etc.  Even iTunes support said they couldn't help me. 
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  • My ipod touch is currently running ios 4.2.1 I would like to run ios 5 or 6. When I try to update it on itunes, it tells me my software is up to date. Is there another way to upgrade the IOS?

    My ipod touch is currently running ios 4.2.1 I would like to run ios 5 or 6. When I try to update it on itunes, it tells me my software is up to date. Is there another way to upgrade the IOS?  Do I have to go to Settings>General>reset>Erase all content and settings before I can get the newer ios?  If this is the case, how can I ensure all my content is backed up prior to erasing it all. Is there anyway to check to ensure the backup is complete and comprehensive?  THanks!

    A second generation iPod touch can't be updated past 4.2.1.
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  • Itunes says "disc burner or software not found" when trying to burn a playlist

    I ran diagnostics on my CD/DVD Drive and got this.  This is all greek to me  
    Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
    HP-Pavilion GN561AA-ABA a6230n
    iTunes 10.6.1.7
    QuickTime 7.7.1
    FairPlay 1.14.37
    Apple Application Support 2.1.7
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL Not Available
    Apple Mobile Device 5.1.1.4
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.5.502
    Gracenote MusicID 1.9.5.115
    Gracenote Submit 1.9.5.143
    Gracenote DSP 1.9.5.45
    iTunes Serial Number 001CAD4403BE4F90
    Current user is not an administrator.
    The current local date and time is 2012-05-22 08:54:12.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA GeForce 6150SE nForce 430
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.6.1.7 is currently running.
    iTunesHelper 10.6.1.7 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    LowerFilters: PxHelp20 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.2.0.1),
    Failed while scanning for CD / DVD drives, error 2380.
    Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
    The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: HL-DT-ST DVD-RW GSA-H60L on CDR media at speed 40X.

    Refer to following articles:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    iTunes for Windows: Troubleshooting CD issues caused by device filters
    http://support.apple.com/kb/TS2372?viewlocale=en_US
    iTunes for Windows: "Registry settings" warning when opening iTunes
    http://support.apple.com/kb/TS3299

  • Installed itunes update 10.5.0.142 and now get the error message "Disc Burner or Software Not Found" when trying to burn playlist to disc.

    Installed itunes update 10.5.0.142 and now get the error message "Disc Burner or Software Not Found" when trying to burn playlist to disc.  Windows 7

    Hello queenabs,
    It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found."  I found a couple of resources that I think might help with an error like this.
    I recommend starting with the steps in this article:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
    iTunes for Windows: Additional troubleshooting tips for burning issues
    http://support.apple.com/kb/TS1374
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • TS1436 Have downloaded and checked that I have the latest version of iTunes installed. When I attempt to burn a CD I get " Disc Burner in Software not found" or CD/DVD doesn't have connectivity to burn via iTunes. Can anyone help me please?

    I have ensured I have installed the latest version of iTunes and conducted everything to the point of burning from a playlist to a CD. When I do this the iTunes window states "Disc Burner or Software not found" "CD/DVD doesnt have connectivity to burn via iTunes".
    I have checked my drive and it reads a pre-recorded disc correctly. Any help please ???

    I have the same problem as simtagman. Would you mind looking at my diagnostics?
    Microsoft Windows 7 Home Premium Edition (Build 7600)
    Dell Inc. OptiPlex 745
    iTunes 11.0.1.12
    QuickTime not available
    FairPlay 2.2.32
    Apple Application Support 2.3.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.0.1.3
    Apple Mobile Device Driver not found.
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 00**********DA0
    Current user is not an administrator.
    The current local date and time is 2013-01-30 20:37:00.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is not supported. (16005)
    Video Display Information
    Intel Corporation, Intel(R)  Q965/Q963 Express Chipset Family
    Intel Corporation, Intel(R)  Q965/Q963 Express Chipset Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.0.1.12 is currently running.
    iTunesHelper 11.0.1.12 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.3.0),
    D: SONY DVD-ROM DDU1615S, Rev EDS3
    Audio CD in drive.
    Found 12 songs on CD, playing time 47:22 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 03:58:33
    Track 3, start time 08:07:13
    Track 4, start time 11:52:03
    Track 5, start time 17:18:13
    Track 6, start time 20:39:28
    Track 7, start time 23:42:71
    Track 8, start time 28:40:61
    Track 9, start time 32:44:72
    Track 10, start time 37:00:26
    Track 11, start time 40:09:35
    Track 12, start time 43:05:43
    Audio CD reading succeeded.
    Get drive speed succeeded.
    <Edited by Host>

  • I am having problem with my itunes account because when i try to buy something online it say..Your purchase can not be completed for assistance, contact itunes support.

    I am having problem with my itunes account because when i try to buy something online it say..Your purchase can not be completed for assistance, contact itunes support.

    What happened when you contacted iTunes support as directed?
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    iTunes keeps saying its the latest version.  Ive downloaded a 4.3.5.ipsw but when I try and restore from this iTunes says the firmware isn't compatible...any idea's what to do next?

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