When i try to buy a song on itunes it says go to support when i get their it says nothing about my problem
i got a new computer and redeemed my acount on here and now i cant buy songs it says go to support and i cant find anything on the porblem im having
Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74834)
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iTunes Store is not letting me purchase any songs. When I download them it says something about security questions and when I type them in it says they are incorrect when they are! Hiw can I download song?
Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74834) -
is this a problem with my computer or a technical glitch at their end, anyone know how to solve this or got any suggestions?
If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007) -
I have money in my itunes account but when I try to buy a song it doesn't let me buy it or download. It doesn't do anything!
You cannot and need to ask Apple to reset your security questions. To do this, click here and pick a method; if the article doesn't list one for your country or you're unable to call, fill out and submit this form.
Changing the rescue email address requires supplying two of the answers. They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111899) -
i put money to my itunes account. and now when i try and buy a song it keeps saying that it has to charge my card. why wont it let me use the giftcard money? how can i fix this?
If you still have your old card listed on your account then try selecting the 'none' option and remove it and then try entering the card's details from scratch. If that doesn't work then what is the full error message that you are getting, and the card is registered to the same name and address (including format and spacing) that you have on your iTunes account ?
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Help! When I try to purchase a song from iTunes and have agreed to the terms and conditions, it then tells me that my session has timed out... but I've only been trying for a few minutes. I can't buy songs if it keeps doing this! Does anyone know why it's doing this and how to fix it? Thanks!
Hi mterry1723, one solution that might be worth trying is this:
- Close iTunes, if it's open
- Open Safari and got to 'Preferences'
- Select 'Security' on the top
- Untick all the security options in the menu
- Click the 'Show Cookies' button and look for all the 'apple' entries in the left-hand column.
- Highlight them (select them collectively) and press 'Remove'
- Now open iTunes and buy the song as usual.
- You may be asked to do the same security process as before, so do as asked.
- Hopefully, the security check will now have accepted your answers and start downloading the song as normal.
Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
Message was edited by: Bongomal -
When I try to download a song from iTunes or try to buy an App, or even purchase an extra set of lives on Candy Crush (!), I get an error message - 'Unknown Error'. Anybody have any ideas?
Try this and see if it helps. Refresh your iTunes account. Sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try to purchase again. -
HT201209 when i try to buy a song with a itunes card hooked up....
when i try to buy a song off my account it says "because this is your first time making a purchase on this device, you must verify your identity by answering questions" but i forgot the answers
If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
I have redeemed points on my account but, when I try to buy a song I tunes doesnt use them it tries to access the credit card associated with the account for payment. How do I tell this thing to use the points instead. duh
By 'redeemed points' I assume that you mean that you've redeemed an iTunes gift card onto your account (?). If you do then are you trying to buy songs for yourself or are you trying to gift them - you can only gift items from a credit card, an account's balance can't be used for gifting. If you are buying for yourseflt and you are being asked to enter/verify a credit card number then are you currently in the country where your iTunes account is based ?
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I got a new iPhone and i am trying to buy songs but when I go to buy a song on iTunes it says I have to answer my security questions and I don't remember the answers. I pressed where it says for them to email you your answers but I haven't gotten an email. Is there another way to change or get the answers for the security questions?
If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007) -
I have the latest version IPAD. In Garage Band I am trying to import karaoke songs purchased on itunes so that I can sing with them via garage band. In Garage Band, when I try in import a song from Itunes, nothing comes up? How do I do this...?
Make sure you understand the difference between an Audio File and a GarageBand Project File (also known as GarageBand Song File)
The + sing in the My Songs page is for opening a GarageBand Project File, either a new one or one that is copied vie the iTunes File Sharing mechanism. If I understand you right, then you want to import an Audio File from your iTunes library in a GarageBand Project and not open an existing GarageBand Project.
To import an Audio File from your iTunes Library to an existing GarageBand Project.
Make sure you sync your iTunes Library (all songs or a selection) to your iPad. This is the standard procedure so you can listen to your iTunes Library on your iPad (this step has nothing to do with GarageBand yet)
Once you are in your GarageBand Project, tap the Loop Browser icon (the ribbon) to open the Loop Browser
The misleading part here is that this window can display three tabs, not only the Apple Loops. It also displays any synced audio file via the iTunes Fle Sharing (the tab is labeled "Audio Files) and also any songs that you have synced to yoyr iPad that I just described. This tab is now called "Music".
Look at the screenshot of my previous post. The Music tab provides the same browsing capabilities (Playlists, Artist, etc) as your iTunes.
Navigate to the Kareoke Song (audio file) and drag it onto a GarageBand audio track
I explain all those details and concepts in my GarageBand book
Hope that helps
Edgar Rothermich
http://DingDingMusic.com/Manuals
'I may receive some form of compensation, financial or otherwise, from my recommendation or link.' -
Whenever I try to buy a song on iTunes it gives me an error message with this number:0x800B0101. Help!
Drrhythm2 wrote:
What's the best solution for this? I
Copy the entire /Music/iTunes/ folder from her old compouter to /Music/ in her account on this new computer. -
When I try to play a song on Itunes, it has an explanation point next to every song and wont play.
When I try to play a song on Itunes, it has an explanation point next to every song and wont play.
The usual reason for missing files is that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes.
When you get things fixed make a backup.
tt2 -
When I try to buy some thing on itunes, it won't let me download it instead it tells me to go to this website. What should I do?
To Contact iTunes Support
Use this Link > Apple Support iTunes Store Contact -
When I try to add a song ti iTunes match it said (This item is not eligible for iCloud.)Why
When I try to add a song ti iTunes match it said (This item is not eligible for iCloud.)Why??
Sorry, Maybe I didn't explain that correctly.
The song has to be available to purchase in the iTunes Store in order for it to be used in Match.
So if you purchased a song from another source or imported it from a CD it sould show up in Match!
however if say you purchased or imported a rare mix CD, that would not show up.
that is the first step to check anyway.
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