When I try to call using continuity on my mac it says Your iPhone must use the same iCloud and FaceTime account
And the worst of all is that on my iPhone I have the same FaceTime and iCloud accounts and on my Macbook also. I can receive calls from my mac but I cannot make calls.
Here's the fix: http://support.apple.com/kb/ht5538
Similar Messages
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I need help
Hi iCloud is Making Me Go Crazy,
You will need to create a new Apple ID for your GameCenter and iCloud services. You can continue to use the current Apple ID you share with your Mom for access to iTunes Store purchases if you wish.
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
Cheers,
- Judy -
I registered my sister Ipod on my laptop through itunes, and i registered mine on it also. So now it says both ipod touch's are registered to her. I do i change that so mine can be registered to only me.
What is saying that both are registered to her?
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I have two different 5s's with two different phone numbers but they are both using the same iCloud/apple account. After upgrading to iOS8 when I get a phone call on one phone both phones ring. One phone is for work and one is for private and I don't need both phones to ring from one call. It's bizarre.......is this supposed to be like this? If so where can I turn it off?? And while we are at it iOS8 has installed iBooks on both of my phones and iTunes won't let me uninstall it. I don't need or want iBooks on my phones.
Hi,
There are two easy fixes to this.
One, you can set up Family Sharing, in which you can have two different iCloud Accounts, yet still share the same apps, music, media etc.
Two, go to Settings and turn-off "Handoff". This can be found under the General page.
Hope this helps! -
When I try to update my apps I get a message saying - your
account is not valid for use in Pakistani store . How do I change
this ?See this support document. http://support.apple.com/kb/HT1311
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when i try syncing my phone a alert message pops up saying "this iphone cannot be used because the apple moblie device service has not started" what do i do?
Read here:
http://support.apple.com/kb/TS1567 -
when i try syncing my phone a alert message pops up saying "this iphone cannot be used because the apple moblie device serivce has not started" what do i do?
Read here:
http://support.apple.com/kb/TS1567 -
I got a blacklisted iphone 5 from att and I reset it and now when I try to set it up it needs a sim card so I went to the att store and they put a sim in and on the iPhone it says replacement needed couldn't complete activation.i just want use it as a ipod
To use it as an iPod it must be activated...to do that it has to accept a sim. A blacklisted iPhone cannot do that. Take it back to AT and T where you got it and get your money back.
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when i try to order prints i get an error message saying there is a problem with my network and my network is working. How can i solve this problem?
Try a different media. I have good luck using Maxell discs.
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My iPad Air always freezes during FaceTime calls using wifi. I switch to my iPhone 5c on the same wifi, and it never freezes while I'm sitting in the same location. Is there maybe a setting I have that is causes this? I am up to date on the OS 7.1.1. Video and audio is froze on my end, only video freezes on the other end. It doesn't make a difference who makes the call either.
No, there isn't any setting that you are missing. Have you tried force closing FaceTime, and resetting your iPad?
In order to close FaceTime, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
If that does not make a difference, you could try resetting all settings, if you reset all settings you will have to enter all of the device preferences again in the settings app. That takes some time to accomplish, but you will not lose my data, media, apps or anything like that. Settings>General>Reset>Reset all settings.
If that doesn't help, the next step would be to restore the iOS software. Backup your iPad first, restore the iOS, then restore the backup.
Use iTunes to restore your iOS device to factory settings -
I had to take my hp back to factory setting and reinstall itunes, when I tried to use Itunes match it said i had to Deauthorize all my computers. I am using the same computer and desperately need access to my music.
When you reset to factory settings, the computer is de-authorised.
In iTunes menu Store > View Account > sign in > App Store > Deauthorise All.
Once done, authorise this computer iTunes.
Note: you can only do that once a year. -
I have Pages version 2.1 for the i-pad. I have Pages on my Macbook, version 4.3. When I try to ipen a doc on my Mac it says I need a newer version to open this doc. There is no newer version. I need these docs in a bad way and cant get to them on the Mac. Any ideas?
IOS Pages 2.0 and 2.1 implement an entirely incompatible document format with Pages ’09 v4.3. It cannot open them, and you are then prompted to update to Pages v5+ which is compatible with your IOS Pages.
Unfortunately, updating to Pages v5+ is a bad thing, as it is a brand new application that has omitted over 90+ features from Pages ’09 v4.3. When you update to Pages v5+, it will move your old still functional version of the earlier Pages into /Applications/iWork. Aside from all the missing functionality, Pages v5+ will likely damage older documents that depend on specific Pages ’09 v4.3 features (including AppleScript and custom Templates).
Oh, by the way, the older and new Pages documents have the same filename extension (.pages) making document organization difficult without applying different tag colors to old and new documents.
We are recommending that users remain on their earlier Pages version. You may have to export documents from IOS Pages as Word .docx to avoid the OS X Pages update notice. -
Facetime call using the same APpLe Id on iPad and Mac
The FaceTime call using the same apple ID with the new iPad and iMac cannot put through to myself. In this case I do not want to get a new apple ID for FaceTime what can I do? I want to use the current apple Id.
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
I saw one post where a user said dust got inside the small microphone hole. Using a vacuum cleaner removed the dust and restored the audio.
Cheers, Tom -
When I try to launch itunes I get an error mesage saying that Apple application support was not found and suggests that I uninstall and re-install it, but that doesn't work
For general advice see Troubleshooting issues with iTunes for Windows updates.
Start with the section Install missing components which should address your particular error. Otherwise the steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT) as you start iTunes, then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
tt2 -
i sent my 17inch mac pro to apple to install a new hard drive and my mountain lion was not on it when i got it back, using the same apple id i tried to re download it but it says i have to pay
never mind i got it by going into my account and veiwing hidden items and there it was
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