When I try to connect to the wi-fi net work at my work place on my new iPad 3 I get a message, "unable to join the network". I have verified the password, so I know it is correct. I know the wi-fi works, because I can connect at home.
When I try to connect to the wi-fi net work at my work place on my new iPad 3 I get a message, "unable to join the network". I have verified the password, so I know it is correct. I know the wi-fi works, because I can connect at home. I have already tried the following:
turn wi-fi off and on again
did a hard restart of my iPad
reset network connections back to factory settings
verified wi-fi is working as my computer accesses internet without issue.
verified that my software is up to date.
Does anyone have more suggestions?
Couple of suggestions.
First, many companies have a gateway on their networks that block non approved devices. I work in such a place. You might check with an IT guy , and see if they have a block in place.
Second, the message you are getting means that you have not negotiated the security settings. So either the password is wrong ( case sensitive), or, in some cases, they want a network key as opposed to your normal password.
Again, if you can find one, talk to an IT guy and see if he has some suggestions.
Similar Messages
-
Have a new iPad trying to download iOS 6.0.1 but it seems to have stopped. Has been going on saying estimating time remaining for the last 5 hours!!
Try a reset:
Hold the Sleep and Home button down for about 10 second until you see the Apple logo. -
Why am I unable to join my wi-fi network with new iPad air using correct password?
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
My ipad mini is not connecting to the wifi network. I have the correct network and password chosen, but the message I get is that "unable to join". I have reset my ipad and it still says the same thing. What can I do about this?
Hey Dr kris,
Thanks for the question, and welcome to Apple Support Communities.
I understand that you are having issues connecting to Wi-Fi networks with your iPad mini. The following troubleshooting assistant may lead to a resolution:
Apple - Support - iPhone - Join a network Assistant
http://www.apple.com/support/iphone/assistant/wifi/
For more in-depth troubleshooting, refer to the following article (refer to the "Unable to connect to a Wi-Fi network):
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Thanks,
Matt M. -
I am trying to update my iphone to the latest software version, but am getting a message saying 'make sure your network settings are correction and your connection is active'. i know my connection is active, so how can I fix this problem?
Hi there pamela123456,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
-Griff W. -
When I try to upgrade and install to iOS 5.1, error message prompt "operation stop running". I have tried several time but failed. Also, would like to know why always need to have wifi access in order to upgrade the version of iPad iOS, what is the purpose of 3G then? This is really nonsense using wifi + 3G iPad. need help ! Thanks.
The file is too large to download via 3G. There is a 20MB limit with 3G. The purpose of having 3G is that you have internet access everywhere and do not need to be near a WiFi hotspot or network.
Not every single thing that you do every single minute of the day on the iPad involves downloading files larger than 20MB. You can surf the internet all day long sitting out in a park somewhere with 3G - but not with a WiFi only iPad - unless you use a hotspot with it.
Try turning off your firewall and anti virus software while you try to download the iOS update. -
I got my code but when i try downloading it it says retry as net connection is slow, but i am on a high speed broadband and all the other sites are opening simultaneously then why this problem?
Because Apple's not spent those billions of bucks lying around on a modern, high-speed delivery system or providing DVDs for those who don't have high-speed connections or uncapped DL capabilities.
-
In the icloud settings, I am told I need to accept the terms and conditions to use icloud. However, when I click on "Terms and conditions", I get a message "unable to connect to server". This has been happening for a week now since I upgraded to iOS 7.06. There is no problem with my wifi or cellular connectivity, all other applications work perfectly. P.S.I have never used icloud before, but wish to do so now. How do I overcome this problem?
Have you turned the iPad off then back on? That often helps with problems.
-
When trying to sync my iPad I am getting a message stating that iTunes could not connect to the iPad "iPad " because an error occurred while reading from the device
Hi Centreless,
If you have difficulty with your iPad not being able to connect to iTunes in order to sync, you may want to try the troubleshooting steps in this article -
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thanks for using Apple Support Communities.
Best,
Brett L -
i deleted some songs from my iphone 4. now when i try to re-add them to my phones itunes, they wont add. whats wrong? new songs add. but not the old ones! help please
Hey renie1515,
Thanks for using Apple Support Communities.
When you download past purchases on an iOS device or computer, that device or computer becomes associated with your Apple ID. This article describes how to manage these associations.
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Once a device or computer is associated with your Apple ID, you cannot associate that device or computer with another Apple ID for 90 days.
Note: Removing a device from your Apple ID does not override the 90-day timer. You must wait 90 days from the day the device was first associated with your Apple ID before it can be associated with another Apple ID.
Have a nice day,
Mario -
I am having trouble connecting to wifi network via airport express on my windows xp pc, but I know it is working because I can connect on my macbook, does anyone know what the problem is?
Tell us more about the problem, I can think up 100&1 different reasons, but don't have time to go through all the possibilities. So.. what happens?
-
I have just installed the latest software iOS 8.1.2 on my iPhone 4 s now i keep getting this message come up on the screen connect ti iTunes to use push notifications
Hello RogerfromCoulsdon,
In order to resolve this issue where you get the popup message to connect to iTunes to use push notifications, please reset your network settings.
Reset iPhone settings. Go to Settings > General > Reset, then choose an option:
Reset Network Settings: When you reset network settings, previously used networks and VPN settings that weren’t installed by a configuration profile are removed. (To remove VPN settings installed by a configuration profile, go to Settings > General > Profile, select the profile, then tap Remove. This also removes other settings or accounts provided by the profile.) Wi-Fi is turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and “Ask to Join Networks” settings remain turned on.
Reset iPhone settings - iPhone
Thanks for using the Apple Support Communities!
Cheers,
Alex H. -
Hey guys, i get the message "Your Apple ID was deaktivated" I have changed my password and the pay method too but nothing happens
After resetting your password have you tried logging out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then logging back in to see if that 'refreshes' the account on it and if it then works ?
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
I just returned from Europe and my ipad will not join my home WiFi network. It keeps giving me the message "Unable to join the network" Any ideas?
I turned off my airplane mode."That was Easy!" Thanks!
-
using Bridge CS5 to exporting to flickr, but get error message "Unable to connect to Flickr, please check your internet connection and try again." please help?
I'm experiencing the same problem. Don't think I can help, but maybe I can offer an explanation. It looks as if Flickr has changed their API and Adobe will need to update the export plugin to comply to get it working again. I found this announcement on Flickr:
Flickr: The Help Forum: [Official Thread] Flickr API switching to https-only on June 27th, 2014!
Maybe you are looking for
-
403 Forbidden Error while trying to access External SharePoint site in SP 2010
I am trying to access external Claims based SP site and trying to download the file from a doc library. I am receiving the 403 Forbidden error when executing the code. I am using SP 2010 and Client Object Model. PFB the code I am running. using (SPCO
-
Create a link to a specific page, on the disc
Ok. I am creating a PDF that will need buttons to link to specific pages in other PDFs. I know how to do this if the PDFs are online but the boss needs a 'dvd delivered' SOOOooooo... -Root Main PDF (with button) -subfolder Target PDF (page 3
-
Issues with old calendar items after migration from SBS2008R1 to Windows 2012R2+Exchange 2013
Hello, After migrating a customer from Windows Small Business Server 2008 R1 to Microsoft Windows Server 2012 (DC) and Microsoft Windows Server 2012 & Exchange 2013 there are a few issue regarding the GAL and old migrated calender items that we are u
-
What are the prerequisites to create New Depreciation areas
Hi SAP experts, I would like to know what are the prerequisites to create new depreciation areas and what is the configuration for this in details. Thanks & Regards Mouly
-
SQL Report - PDF Report Printing. How to show one row per page?
Hello I have successfully created a simple SQL Report. Than I enabled Report Printing to PDF (default Report Layout). Export to PDF is working good by default. Now I want to see one report row per one PDF page. Is it possible? How I can change the am