When i try to convert files it is making me save the file before i merge the files one at a time.

Please help.  I have windows 7 but use vista on my laptop and remote into my desktop when working from home.  I have Adobe Acrobat 9 Pro on my computer.  When I try to merge files and convert into a single PDF file it give me a save as box for each file to be saved separately.  It was working on my computer about 2 weeks ago and then it just stop working.  I don't know if it has anything to do with the vista laptop or not.  How can this be fixed?

Hi Anita,
We regret for the inconvenience caused to you, I would like to know certain facts in order to assist you more accurately:
Are you still unable to use the service?
How exactly are you trying to convert your pdf file?
Are you logged in using the same adobe ID using which you purchased the subscription?
Which URL are you using to access the online service?
Regards,
Rahul

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