When i try to convert from PDF to word it says "an error occurred while trying to access the system". I've paid for this what is going on?!

Hi,
I have the same problem. Here is the screenshot of the error and I am using Windows 7 and Adobe Reader XI version 11.0.10.

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Using Acrobat 11.0.10 Win7 64 bit - cannot convert PDF to word, message states "an error occurred while trying to access the service", worked 2 days ago, please advise

Also get an error trying to log out of ExportPDF. I know this issue has been ongoing since last year. Does anyone have a verified solution? Thanks.

Hi jamess8859203,
We have seen this particular error when signing in from Adobe Reader. Are you able to log in via the web interface at https://cloud.acrobat.com?
Best,
Sara

I receive a message saying "An error occurred while trying to access the service," when I attempt to convert PDF to word.

What Can I do to fix this issue?

Contact Customer Care - click on the blue Still need help? button to chat with an agent.
[topic moved to ExportPDF forum]

I purchased the Adobe PDF Pack but it won't allow me to convert any files to pdf or combine multiple files to into 1 pdf form. It keeps saying "Error occurred while trying to access the file". WHY

I purchased the Adobe PDF Pack for $7.50/month (or $89.99/yr) but it won't allow me to convert any files to pdf or combine multiple files into 1 pdf form. It keeps saying "An error occurred while trying to access the service". WHY is this happening & How can I fix it?

Hi hpmg,
It seems you are trying to access the service via Adobe Reader. Make sure you are signed in with your Adobe ID. Is Reader updated to the latest patch v 11.0.09?
It might be possible that a firewall or antivirus might be breaking the connectivity from Reader to the server.
Try accessing the service from the browser: https://cloud.acrobat.com/exportpdf and check if that works for you.
Regards,
Rave

I am using Adobe Reader with paid up service through May 2015. When I attempt to convert a file from PDF or to PDF, I get the message "An error occured while trying to access the service. What do I need to do to access the service paid for?

I am using Adobe Reader with paid up service through May 2015. When I attempt to convert a file either to PDF or from PDF, I get the error message, "An error occurred while trying to access the service". What do I need to do to get access to the service I have paid for?

Hi DeaconTomColorado,
Please see "Error occurred when trying to access this service" when logging on to Acrobat.com.
Adobe has just released an update to Adobe Reader, so if you're accessing the service via Reader, please let us know whether the update helps resolve the issue.
Best,
Sara

When I try to convert a pdf to Word, it says the document is password protected. What should I do?

When I try to convert a pdf to Word, it says the document is password protected and the Word option is gray.

Probably, give up. But
* if you HAVE the password you can remove it with Acrobat Pro
* you can ask the document's creator for an unprotected file
Sometimes passwords are added automatically and not known, for example some banks do this; there is no solution.

Receive error message "An error occurred while trying to access the service" when I try to convert a file?

When I attempt to convert a file, either to PDF or from PDF I receive the error message "An error occurred while trying to access the service" what can I do to resolve? I already applied updates and attempted to fix?

You could always sign into Acrobat.com directly and use the service through the web site if it's a critical need.

TS4268 Help! Probably you have never experienced this, but I have lost the ability to iMessage. When I try to turn on iMessage, it tells me that "an error occurred while trying to turn on iMessage." It's not a huge deal, but people with iPhones can't t

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When I try to turn on iMessage, it tells me that "an error occurred while trying to turn on iMessage."
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I think I have gone through every support option available, short of
Scheduling an appointment at the Genius Bar. But I have been to the store three times in the last three weeks.
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Probably you have never experienced this, but I have lost the ability to iMessage.
When I try to turn on iMessage, it tells me that "an error occurred while trying to turn on iMessage."
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Help!
I think I have gone through every support option available, short of
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I cannot convert my pdf files to word. I keep getting an error message that "an error occurred while trying to access the service"?

I cannot convert my pdf files to word. I keep getting an error message that "an error occurred while trying to access the service"?

See if anything in here helps: https://forums.adobe.com/docs/DOC-1831
[topic moved to ExportPDF forum]

I keep getting the message"an error occurred while trying to access the service". does anyone know what i need to do to resolve this problem. I am trying to convert apdf file for msword?

I keep getting the message"an error occurred while trying to access the service". does anyone know what i need to do to resolve this problem. I am trying to convert a PDF file for ms word?

Adobe Reader is free; but you may have paid for the ExportPDF service.
Contact Adobe Customer Care and click on the Still need help? button to chat with an agent.
[topic moved to ExportPDF forum]

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I am trying to convert PDF to Word with Adobe Export PDF on my PC. I get the message " error occurred while trying to access service". Has worked fine in past. Has been doing this for a few days now on all files i try to convert. Any ideas?? Thanks

Hi bert090909,
Are you trying to convert your files from within Adobe Reader? If so, please make sure that you have the most current version by choosing Help > Check for Updates. Earlier versions of Reader could cause the specific error that you're reporting.
Please let us know how it goes.
Best,
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While trying to convert pdf to word--keep getting message "an error occurred while trying to access the service" Could I get some help please?

Could I get some help with this?

Hi Shelly,
Are you trying to log in to ExportPDF from Reader? If so, please make sure that you have the most current version by choosing Help > Check for Updates in Reader. You should be using version 11.0.07 (Mac OS) or 11.0.08 (Windows)--earlier versions caused this sign-in error that you're seeing.
Let us know how it goes!
Best,
Sara

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Hi Ringdoc,
Please see this document: "Error occurred when trying to access this service" when logging on to Acrobat.com
Let us know how it goes!
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When i try to convert from PDF to word it says "an error occurred while trying to access the system". I've paid for this what is going on?!

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