When I try to create pdf from scanner, Acrobat shuts down, please help!!

Hi miketayber,
We would love to help, but need to know a bit more to get to the root of the problem. Please tell us:
What version of Acrobat are you using
What operating system you're on
Whether you've been able to scan previously
What you're scanning to (do you have the latest drivers?)
Is there an error message or number associated with the crash?
We look forward to hearing back from you.
Best,
Sara

Similar Messages

I have Acrobat 9.5 and when I try to create pdf from scanner, it displays an error "Adobe acrobat has stopped working". Is there any way I can use this functionality?

I have Acrobat 9.5 and when I try to create>pdf from scanner, it displays an error "Adobe acrobat has stopped working". Is there any way I can use this functionality?

Provide you have Acrobat 9 installed in an OS for which Acrobat 9 is compatible then you can use the functionality.
As well, you need a scanner connected, powered up, and the software installed. Acrobat 9 "prefers" TWAIN drivers.
Always visit the scanner vendor's site and download - install the latest greatest software.
n.b., The Acrobat 9.x product family passed into "End of Support" mid-year 2013.
As well the Acrobat 9.x product family is not compatible with contemporary OSs.
Be well...

Acrobat crashes when I try to Create PDF from Web Page

I'm running version 9.3.4 of Adobe Acrobat Pro, on Windows XP version 5.1.2600 Service Pack 3 Build 2600. Recently the company I work for created a new website, and I'm supposed to capture it as a PDF every week. But since the change in site, every time I run acrobat to capture the site (5 levels down, staying on the same path), the program crashes after 30 pages. Can anyone offer any advice on what I can do to correct this?
The site apparently uses a content management system called Wordpress. Wordpress uses many plug-ins that use jquery and javascript.

Hi miketayber,
We would love to help, but need to know a bit more to get to the root of the problem. Please tell us:
What version of Acrobat are you using
What operating system you're on
Whether you've been able to scan previously
What you're scanning to (do you have the latest drivers?)
Is there an error message or number associated with the crash?
We look forward to hearing back from you.
Best,
Sara

When I try and play movies from iTunes, iTunes shuts down

When I go to play a movie, iTunes stops working. I've uploaded all upgrades and the latest version of iTunes...any thoughts? Windows XP desktop.

Try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

Create PDF From Scanner - Items not tagged by default in Adobe X?

Our associates leverage Adobe Acrobat's Paper Capture API to create PDFs directly from TWAIN-sourced scanners. In Adobe Acrobat 9.x, the resulting PDFs were automatically tagged. In version 10.x they are not, and I don't see a way to enable tagging automatically when using the "File -> Create PDF from Scanner" option. Strangely, the option to tag the PDF is available when using "File -> Create PDF from Web Page."
Any ideas?

Also experiencing this issue.

Create PDF from Scanner using Acrobat X Pro

I am using trial Acrobat X Pro. When I attempt to Create PDF documents from Scanner using Epson Perfection 4490 Photo flat-bed scanner I get pop-up that states Epson cannot be started. This also occurs when I Create PDF from Scanner > Custom Scan > Scanner when I select Epson Perfection 4490 scanner. My scanner is turned on when I attempt to create PDF from scanner. I have no problem scanning documents and then creating PDF documents from file, but I would like to eliminate this step. Thanks in advance--any suggestions would be greatly appreciated.

This is a tricky problems as hundreds have had the same problem. Research on the net demonstrated that no one had the solution. Some have even thrown perfectly good scanners away. The problem is most likely obtaining permission from Win 7 security. Don't bad mouth Adobe Acrobat or your scanner software. This solution will work and has been tested to work. You must be logged in as administrator. This will not help Mac User.
1. Find the file acroscanbroker.exe
2. Select properties
3. Select security tab
4. Select "users/*********
5. Edit settings
6. Full control Check box
7. Modify         Check box
8. Read and Execute    Check box
9. Read            Check box
10. Write           Check box
Your scanner should now work and any grayed out menus should come to life.

Create PDF from Scanner on Mac

Using Acrobat Pro X, when I select Create PDF from Scanner, Acrobat does not find my scanner. The scanner was added according to the MAC instructions and does work by itself. It is visible in System Preferences/Print Fax as indicated in the Mac instructions. But when I got to Create PDF in Acrobat, it asks me to choose the scanner but it is not available in the drop down list. Any suggestions?

You cannot use older twain drivers (ppc) to scan to pdf from within Acrobat 9 or X. It requires Intel specific twain drivers, which not all scanner companies provide. You will need to either use the software that came with your scanner to scan to PDF or TIFF. If it scans to TIFF you can import those files into Acrobat.

Acrobat 9 Quits When Create PDF from Scanner Selected

Hi. I wonder if anyone can advise please.
I have recently installed Acrobat 9 on my MacBook Pro and have plenty of RAM. However, I can "Create PDF from Scanner" just the once. After that, Acrobat quits when I select Scan or quits if I cancel the scan.
I have tried the following:
1. Troubleshoot System Errors & Freezes
2. New User account
3. Recreated Preferences
4. Booted from separate disk
5. Repaired disk permissions
6. Have no third party plug-ins installed
7. Have run Repair Acrobat
8. Changed Universal Access
9. Defragmented disk & repaired files
10. Safe Boot and reinstall Acrobat
Nothing has worked except when I clean install I can scan through Acrobat once.
I can scan from the scanner software - Lexmark 4850 - with a jpeg straight to Acrobat but want to try to solve the issue of scanning straight from the app.
Thanks for your help people.
Regards
Paul

After I discovered my problem of quitting after completing the scan of the first side of a 2-sided document and decided to go to Adobe for help, I should have known I was in real trouble after following their instructions for locating the Acrobat serial number. After bringing up the splash screen and clicking on it, instead of seeing the number the splash screen disappeared! So I had no option but to use the phone. Then their help person couldn't give me the serial number- he had to transfer me- and I chose to stay with him for help instead. He decided it was a conflict between the Acrobat & HP software and ended the help session.
I then did some on-line research and discovered others with the same problem, and came up with the comparison test with the Windows version. Adobe's phone system didn't recognize my Case #, but the second Help person said it worked fine. At that point, I got the feeling that I was in real trouble. After another hour going over the same ground and repeated denials that their software was at fault, the Helper refused my request that they do a Windows comparison test or send me a Windows version to test myself and promised to call me back with results of their "research". That call never came.
On the third call, again with the Case # unrecognized by the phone system, the Helper was even more unhelpful, probably after reading the record of the first two calls. He insisted on going back to the machine and over the same ground once again, and I ended the call.
I agree that the on line approach is better, and I may have to make a double call to get the serial number (neither of the two I have, each different on the case or on the CD worked) and try that if my request for a supervisor fails. Fortunately they are so incompetent that they can't track starting over.
I'm not a programmer, but have lots of varying experience with computers dating back to the first Atari-400. Since your Acrobat uses only the Twain driver component from your scanner software, the first place to look for a problem is in the Acrobat software, especially since the software doesn't run again after the first use without reinstalling, and the scanner continues to perform properly using it's installed software. The Windows comparison test such as Tim Whitfield was able to make, would clearly establish the Mac version of the Acrobat software to be at fault, but would still not resolve our problems. Unfortunately I hold out little hope for either you or I with Adobe, since neither their phone nor the online help has come up with a prior fix. This indicates a bug fix requirement, which for something like this looks to be a relatively long time in coming.

Adobe Standard 9.1.0 crashes when attempting create .pdf from scanner

Adobe Standard 9.1.0 crashes when attempting "create .pdf from scanner" from a Kyocera Mita KM-2550 using the twain driver. The error encountered is 0xc0000005 at address 0x0000000002d78e70. I have downloaded and installed the latest updates. This is happening on two new PCs with the same configuration. Is anyone else having this problem? Any suggestions?

Spent quite a while on this one.. My problem was related to twain drivers which reside in c:\windows\twain_32. I'm running windows 7 64-bit. First it's usually possible to scan in windows 7 maybe vista and from adobe without even using twain (using WIA). So try renaming the twain_32 folder to _twain_32 and see what happens... If that stops the crashing look at the contents of the twain folder. I had a Dell folder for some printer I wasn't even using. That was causing the crash. I removed the dell folder and renamed the twain folder back to twain_32. Now everything works as designed.

Creating pdf from scanner in 10.6.1

The one feature I loved in Acrobat was the ability to scan multiple pages directly into Acrobat as a single file by using the option "Create pdf from scanner." After upgrading to Snow Leopard, this feature still appears in the menu, but no scanners are found. I know of the issues with printers and file extensions, but I guess scanners are seen as another form of printer? I hate scanning to Preview then saving each page as a pdf, then opening in Acrobat to concatenate the files, rotate pages and make any necessary changes. Will the create pdf from scanner ever work again as it used to? Please . . . .

Your problem isn't clear
It is slow, so I understand that you can scan. Perhaps you can check the scanning resolution, if it is an heavy parameter, it is clear than the scan take longer.
When you scan from another application, is it slow ?
Scan Drivers are ok ?
Try VueScan Pro, it is a scanning application that support more than 1700 scanner. Does it work better ?
It can also replace your default driver.
Let us know

"Create PDF from scanner" causes Adobe 8.1 to crash

Can anyone help us repair Acrobat 8? Or upgrade/reinstall Acrobat 9? We've got WinXP, running SP 3.
When we moved our PC to our new office, the create PDF from scanner function quit working, and now makes the entire program crash. We can still create PDFs other ways, but from scanner isn't working - the "Acrobat Scan" dialog box opens, but after about 5-10 seconds, the crash window comes up. Repairing, updating, uninstalling, and reinstalling the software all fail. Here are the errors for each attempt:
Repairing: "Preparing to install" dialog pops up but immediately disappears and no further action takes place.
Updating: It attempts to install update to 8.1.4, and the process begins, but after 5-10 seconds quits with error dialog "The installation process has encountered a problem. Please choose from the following options:" with 3 choices - run again, stop and start later, or cancel and quit. Selecting "run update again" just causes the error dialog to come up again. The other 2 quit the install entirely.
Uninstalling (via add/remove programs) and reinstalling (via downloading the software from the Order ID site again) both fail independent of each other with the same error: “The installation source for this product is not available. Verify that the source exists and that you can access it.”
We do a lot of scanning to PDF's ... how can we fix this? There've been no other PC problems whatsoever, otherwise ...
My name is Scott Knowles, tech support guy for my sister's PC ... whose account this is.

The scanner is an all-in-one printer, in perfect working order otherwise. Good idea though - I tried scanning *outside* the Acrobat software ... that proved the scanner software *is* faulty ... I'll repair that. Thank you !

Acrobat Standard 9.1.1 crashes on Create PDF from scanner

All options under the Create PDF from scanner sends Acrobat Standard 9.1.1 crashing.
Faulting application Acrobat.exe, version 9.1.0.163, time stamp 0x49a88b32, faulting module dlbatwds.ds, version 3.107.0.0, time stamp 0x45df4d3d, exception code 0xc0000005, fault offset 0x00004da2, process id 0xce4, application start time 0x01c9dca1b4c4360b.
Tried with both scanners CanoScan LiDE 600F and Dell 920A
I am using Vista Ultimate x64.Have tried turning off UAC and also tried running as Administrator.
No luck yet. Anyone have the same issue?

This might be a scanner issue. Have you tried scanning using other applications?
If not, can you try the following steps once?
1. Download TWACKER (Twack_32.msi) from http://www.twain.org/downloads.shtm
2. Install it.
3. Go to <Program files>\TWAIN Working Group\Twacker 32 and invoke Twack_32.exe.
4. Go to File menu > Select Source.
5. Select the TWAIN driver (not the WIA driver) for HP M1212nf and Click OK.
6. Now, invoke File > Acquire menu.
Please update with the result.

Create PDF from scanner with Acrobat 11.0.6

Ever since Acrobat updated to 11.0.6 the create pdf from scanner option will not complete. I am running OS X 10.9.1 on a Macbook Air as well as a Macbook Pro. The Macbook Air updated to Acrobat version 11.0.6 sometime last week and that's when it stopped working. The Macbook Pro updated just this morning and stopped working as well.
I click on File > Create > PDF from scanner, which then brings up the Acrobat Scan window. HPScan shows up as the default scanner and click the scan button leaving the usual default options unchanged. The HP Scan window then pops up and I click scan. The document scans and appears in the HP Scan window; so far so good. It will ask me if I want to scan other pages, to which I click no. I then click the return button as usual. Normally this would then return me to back to Acrobat, but this is not happening. It just hangs there at the HP Scan window. This started happening when Acrobat updated to 11.0.6. If I go into the Acrobat preferences and change the Scan driver option under Conver to PDF from Twain to ImageCapture it works. It used to work with the TWAIN option.
Any ideas?

Hi,
We are investigating this issue and will get back to you once we have any updates.
Thanks
Varinder

Create PDF from scanner using 8 and 10.5 or 10.6

Just curious what the solution is for Mac Acrobat when trying to create a pdf from your scanner.
I understand the Mac OS 10.5 + 10.6 changed it's twain support.
Once or twice I've create a pdf from a epson 1660 perfection scanner using Mac OS 10.4
Under File>Create PDF>From Scanner> and the list of scanners would show up.
I understand in 10.5 and 10.6 you can use image capture to achieve the same results. I like the acrobate interface which allowed the continuation of pages being scanned into the same file name.
Did adobe address this issue in future updates or product lines is is that feature gone for good.
Is there anyway using 10.5 or 10.6 using adobe 8, 9 etc... that allows for this process to happen again?

The 1660 Perfection scanner (which I have) is not a OS X native scanner, it is PPC code. If you want to run it under OS 10.5 you need to run Acrobat under Rosetta. I don't believe that option exists for Acrobat under OS 10.6

Adobe Acrobat XI: Create PDF from Scanner

There is a lengthy (2-minute) delay for the scanner window to appear when attempting to Create PDF from Scanner with Adobe Acrobat XI (11.0.09) and Mac OS X 10.10 (14A389). I am using a Canon LiDE 100 scanner, and the latest Canon scanner driver:
LiDE 100 Scanner Driver Ver. 14.11.4a (OS X 10.5/10.6/10.7/10.8/10/9/10.10): This product is a TWAIN-compliant scanner driver for Canon color image scanner.
There is a thread on this subject on the Adobe Community discussion forums at https://forums.adobe.com/message/6852245#6852245

The header/footer information is generated from within your browser. Check under File > Page Setup for you browser to change the options.

When I try to create pdf from scanner, Acrobat shuts down, please help!!

Similar Messages

Maybe you are looking for