When I try to download CC I get the error message A12E4.

I had no problem downloading and working with the trial apps but it seems that as soon as I subscibed I ran into trouble. When I subscribed I tried to install Lr but I kept receiving notification to update Creative Cloud, when I tried to do so I received the error A12E4. I figured that maybe if I uninstall CC that I might be able to download the updated version but I kept receiving the same error message.
I have spent several hours in 'chat' with Adobe Support using the cleaner, renaming folders, trying safe mode, all to no avail. The last person I spoke with had me package up a whole bunch of data assuring me someone would be in touch but that was 5 days ago. I am loathe to uninstall AiCC, PsCC, and IdCC as I need them for work and though I keep receiving warnings that they are damaged they seem to be working ok.
I work on a Mac.

Just in case anyone else encounters this issue, Adobe sent me the info below, and it worked for me...
1. You can see a magnifier icon on the top right corner. Please click on that and type Activity Monitor.
Please check if there is process running related to Adobe like CEP Service Manager, CEF Helper, Creative Cloud and AAM, CoreSync. If so please click on the names of those process and end all those　processes.
2. Please click on Finder and then navigate to Go - Go To Folder and type ~/Library.
After that navigate to Application Support/ Adobe and check for a folder called OOBE.
You will be able to see a file called opm.db. Please delete that file from the OOBE folder.
3. Then you can enable the Root User account in your Mac computer. Below steps are the steps to enable the root user on MAC.
From the Apple menu choose System Preferences....
From the View menu choose Users & Groups.
Click the lock　and authenticate as an administrator account.
Click Login Options....
Click the "Edit..." or "Join..." button at the bottom right.
Click the "Open Directory Utility..." button.
Click the lock in the Directory Utility window.
Enter an administrator account name and password, then click OK.
Choose Enable Root User from the Edit menu.
Enter the root password you wish to use in both the Password and Verify fields, then click OK.
You can also refer the below document on how to enable the 'Root user' on MAC.
http://support.apple.com/kb/ht1528
Then login to Root User account and try the installation of the Creative Cloud Application.

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