When I try to download iTunes I this error message "an old version of Bonjour cannot be deleted" and when I try it won't let me saying that the bonjour.msi is missing.
I am trying to download iTunes, it gets so far and then I get an error message that says that an old Bonjour cannot be removed, it goes on a bit further and says and old Apple Software Update cannot be removed; and then it says that the installation was interrupted and to try again.
I have gone to the control panel and tried to remove all traces of Bonjour, Apple, Quicktime but the two will not be removed it says that their .msi file and missing and to try to find them. I have even reinstalled the programs from the ProgramData files in an attempt to repair or replace the missing files but I still get the same answer.
Can anyone help me? I need iTunes up and running to sync with my phones.
Thank you for your help,
Barbara
Hi Barbara,
I had a similar problem recently and using the "more like this" feature I discovered an answer. To a problem posed by Holo7, who like myself was a newbie on this platform, b noir proposed a solution to Holo7's problem that also worked with my problem. It involves downloading a version of MS Windows Instal Cleanup and using it to completely remove all traces of the old version.
If you look at my problem (follow OldGit66) and the link to Holo7's problem then you will find b noir's answer which I think may help you. I am new around here so you might want to wait for one of the higher status correspondents.
Regards
John
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Here is an article that will help you troubleshoot this issue with your iTunes:
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http://support.apple.com/kb/TS5376
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Take it to an Apple Store for evaluation.
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