When I try to download songs from itunes it says I have to answer my security questions(which i made a year ago) I can't remember them, and I can't get on my email to reset the questions.. please help ASAP!
I recieved an ipod 5 for a early christmas present a day ago, I already owned an ipod 4 so i just used my info from that ipod as a back up for my 5g. but now when i try to download music from itunes it says i must use my security questions (which i made over a year ago) I can't remember the answers and i can't get on the email that it sends the reset info to. i don't know what to do and its really frustrating. please help ASAP!
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
Whichever method you use, you probably won't get a response until the 26th. If you absolutely must make a purchase before then, create a new Apple ID; you won't be able to transfer previous purchases or iTunes Store credit to it.
(95471)
Similar Messages
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I got a new iPhone and i am trying to buy songs but when I go to buy a song on iTunes it says I have to answer my security questions and I don't remember the answers. I pressed where it says for them to email you your answers but I haven't gotten an email. Is there another way to change or get the answers for the security questions?
If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007) -
Every time I try to purchase a song from itunes, it says I have to put in security questions and answer them, which it's never done before. Then after I do the questions, it says that an error occurred and my changes couldn't be saved. It has been doing this for weeks, and I can't purchase anything! HELP!
Hi mterry1723, one solution that might be worth trying is this:
- Close iTunes, if it's open
- Open Safari and got to 'Preferences'
- Select 'Security' on the top
- Untick all the security options in the menu
- Click the 'Show Cookies' button and look for all the 'apple' entries in the left-hand column.
- Highlight them (select them collectively) and press 'Remove'
- Now open iTunes and buy the song as usual.
- You may be asked to do the same security process as before, so do as asked.
- Hopefully, the security check will now have accepted your answers and start downloading the song as normal.
Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
Message was edited by: Bongomal -
TS3297 What is Error 8201 that I get when I try to download songs from iTunes?
Anyone help?
See if either of these threads help fix it :
https://discussions.apple.com/message/17237169#17237169
https://discussions.apple.com/message/18957739#18957739 -
When I try to download anything from iTunes or the App Store on my iPod Touch, my sister's Apple ID pops up instead of mine. How can I get my iPod Touch to display my Apple ID and ask for my password rather than display my sister's Apple ID?
You can try to tell the iPod to use yours:
1. Tap Settings
2. Navigate to "iTunes & App Store"
3. Tap Apple ID:
4. Tap "Sign Out"
5. Sign in to your account. -
I am getting an error message -42110 when I try to download anything from Itunes Store on my new MacBook Pro.
Maybe a more appropriate place to post
iTunes
And if you want to discuss your MBP:
MacBook Pro -
When I try to download 'Pages' from iTunes, an error displays 'Application Not Compatible. This application requires iPhone 5.0 Software Update' WHY? This keeps happening.
I sounds like you have the first generation (1G) iPod Touch with an iOS earlier than 2.0, Yu can identify your ipod here:
Identifying iPod models
You can identify your iOS version by going to Settings>General>About and look by Version. Yu can update ti iOS 3.1.3 (the lated for the 1G) by this link. It is a paid update. You may have to try another browser to get he sublink to work correctly.
Purchasing iOS 3.1 Software Update for iPod touch (1st generation)
What computer OS and version do you have and what version of iTunes is installed on the computer? -
Whenever I try to download songs from iTunes store I get an error message
I just got my Ipod and when I tried to download songs from the iTunes store I just got an error message, but it took my money. A sample message read,
"There was a problem downloading 'I Walk the Line/ With His Hot and Blue Guitar/ Johnny Cash"
The file seems to be corrupted. To redownload file, choose "Check for Purchases" from the Store menu.
I tried the "Check for Purchases" several times, but I just got the same message. I then went to the Downloads menu/page where another message was displayed under Status,
zero KB of 2.6 MB - stopped (err = -100008)
Please help me. I don't want to have wasted my money for nothing.Hi ...
Might be a Wi-Fi issue...
Tap Settings > General > Reset > Reset Network Settings
Now restart the iPad.
Restart your device: Hold the power button until "slide to power off" appears. Slide to power off. After it is off, press the power button to turn it back on. -
Each time i try to download anything from itunes it says invalid security code
each time i try to download from itunes it says invalid security code
This same issue bothered me for years. The account I had used to purchase iTunes songs with suddenly stopped working. And always it was the same error about the security code.
I talked to iTunes support, my bank and the eCommerce customer support for my Visa card. No one could ever tell me what it was until this year. I tried for years, literally years, to figure it out. I had to buy iTunes gift cards and that was not convenient for me. But thankfully, someone who worked in the credit department of a major online retailer, finally explained it to me.
Small banks, sometimes large banks, often don't opt to offer debit and credit cards that use Visa's stronger security, which is advertised as "Verified By Visa". Not all stores and online shops use this security method during their checkout process, but iTunes does. (Amazon, for example, does not require it)
So any error having to do with the security code means that Apple's iTunes shopping cart requires the stronger security method and does not accept the older 3-digit security code on the back of the regular Visa debit and credit cards. You would want to see which of your cards is supporting Verified By Visa security, and use one of those. The card you are currently using will never be accepted, no matter how many people tell you to carefully check your billing and account addresses and spelling, etc.
So get a Verified by Visa card, or use MasterCard. -
My ipod touch is disabled. When I try to restore it my itunes says I need to download ios5, but I cant donload it because its disabled. What do I do?
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
When I transfer music from itunes library to my ipod touch, it says sync in progress on ipod touch, however, the songs don't show up on ipod touch. I have transferred songs in the past with no problem. Not sure what is different now or what I'm doing wrong-I am very new at this and any help is greatly appreciated.
How is your iPod configured to sync music? In other words, what options and configurations do you have enabled from under your iPod's Summary and Music tabs in iTunes?
Maybe have a look at this article as well to verify your iPod is set up for syncing music.
iTunes: Syncing media content to iOS devices and iPod
B-rock -
I've already redeemed my iTunes card and have a balance reflected on the iTunes store. Why am I unable to buy additional music using that balance?
What happens when you try to buy something ?
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Download error when I try to download ios5 from itunes
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THIS WAS COPIED FROM A THREAD THAT WORKED FOR ME SO I CAN'T TAKE THE CREDIT
Open notepad as administrator, and direct yourself to:
C:\Windows\System32\Drivers\etc
open the "Hosts" file:
note the "127.0.0.1 gs.apple.com" portion near the bottom. your hosts may be different, and if so, then look for that part specifically. the problem for me, lied within the fact that just before the "127.0.0.1 gs.apple.com" part, there originally was no hash(#) with the space like the rest of the hosts file. This was all I had to fix. After editing and then SAVING the hosts file in notepad I restarted iTunes and the update went through without a hitch!
so if you do not see the hash and space before the "127.0.0.1 gs.apple.com" part, all you have to do is put the #, and then press tab! I hope this works for some of you guys! So just to be clear, that particular line in the file should look like:
# 127.0.0.1 gs.apple.com
good luck! -
I am trying to download apps but won't take my card
Click here and ask the iTunes Store staff for assistance.
(104062) -
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