When I try to execute Plam Desktop it does´t respond

I was using Palm Desktop from various months. This week I try to open and principal windows appears and then nothing else happens.
I have Palm Zire21 and Windows XP Pro.
I try to install in different ways (repair, uninstall-install) but nothing happens.
What could be the conflict?
Post relates to: Zire 21

hello,,
you can try to remove the "username" from the palm folder
just cut the "username" folder
its is located on
c:/palm
c:/programfiles/palm(palmone)
this happens when there is a corruption on the data either on the handheld or on the pc
Post relates to: Palm TX

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