When I try to extract Photoshop Elements I get an error.

I downloaded 2 files for PE. When I try to extract the exe file I get an error message.

What is the exact error message?
Have you downloaded both files to the same folder on your hard drive?

Similar Messages

When I try to install Photoshop Elements I receive the error installer failed to initialize.

I am having the same issue. Purchased Photoshop Elements 10 just a few minutes ago, and even though the download (direct download of PSE10) seemed to go fine, I ran the installer and got a message reading, "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem."
After downloading and running Adobe Support Advisor, the message I got reads, "Inspection could not identify any issues. Please contact Adobe Support for further assistance."
Can you help?
Thanks,
Lindy

Thanks for your reply.
I have tried downloading and several times. I have used the Akamai downloading method and the direct download. I am able to download the .dmg file but not install the application.
I am on a Mac Pro 2.93 GHz running OS10.6.8, and I have plenty of RAM (8GB) and hard disc space (>350GB).
I have also placed a call to customer support. Waiting for a call back.
Again, thanks.
Lindy

I have Photoshop 7 on a laptop with windows 8.1. When I try to open Photoshop 7 I get the error message "cannot open missing personalization information". What is this and how can I fix it?

I have Photoshop 7.0. This is on a laptop running windows 8.1. When I try to open it I get the errro message: " cannot open missing personalization information".
what is this and how can I fix it.

Run it in compatibility mode and input the credentials.
Mylenium

I have been using Elements 12 without a problem for 9 months. Now when I try to open the program, I get an error message "Adobe Photoshop Elements 12 quit unexpectedly" and it will not open at all. What can I do to open the program?

I have been using Elements 12 without a problem for 9 months. Now when I try to open the program, I get an error message "Adobe Photoshop Elements 12 quit unexpectedly" and it will not open at all. What can I do to open the program?

Thank you for responding. Nothing actually worked! After reading the posts online, I called Apple. They indicated they have seen problems with some software after their upgrades. The technician was able to fix the problem on my computer remotely, but I have no clue what he did! But, it was definitely related to their recent upgrade to my computer.

When I try to print, Photoshop Elements 10 crashes. Please help!!!!

When I try to print, Photoshop Elements 10 crashes. Please help!!!

did you download the installation files?
if yes, what files (names/extensions) and what sizes?
if no, copy your cd contents to a desktop folder and attempt to install from the desktop folder.

I have the system "windows 8.1". When I try to install Photoshop Elements 9 I became the error Message; Photoshop can't be install, I need the Internet Explorer 4.0 or higher. The setup will be closed.

I have the system "windows 8.1". When I try to install Photoshop Elements 9 I became the error Message; Photoshop can't be install, I need the Internet Explorer 4.0 or higher. The setup will be closed.

There is a problem with IE10+ in that it is mistakenly seen as being IE1. To get around this either use a different browser or use compatibility view (http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-10)

Error Code: 6 when I try to start photoshop elements

Hi,
Can someone help me with this? Error Code: 6 appears when I try to start photoshop elements.
David

If restoring system preferences doesn't work for you, you can try initiatting a chat session with adobe help support http://www.adobe.com/support/chat/ivrchat.html.
You can also try reinstalling the application. After uninstall, please check if the AMT folder has been deleted from your previous install location.i.e. if you are using a windows 64 bit pc, check if the folder C:\Program Files (x86)\Adobe\Photoshop Elements 11\AMT has been deleted

When I try to install photoshop elements 10 all it will do is uninstall

When I try to reinstall Photoshop elements 10 all it will do is uninstall.

did you download the installation files?
if yes, what files (names/extensions) and what sizes?
if no, copy your cd contents to a desktop folder and attempt to install from the desktop folder.

I keep getting this error message when I try to download Photoshop Elements -413 Header Length too Large

i keep getting this error message when I try to download Photoshop Elements -413 Header Length too Large
Any suggestions gratefully received

clear your adobe.com cookies or use a different browser.

When I try to reinstall Photoshop Element 13, I get the message "cannot write file". i own the program and I don't want to subscribe to Creative Cloud. What can I do?

When I try to reinstall Photoshop Element 13, I get the message "cannot write file". i own the program and I don't want to subscribe to Creative Cloud. What can I do?

This has nothing to do with CC or any of that. You have insufficient user privileges to write files locally on your computer or a technical issue gets in teh way. Since you have not provided any system info or otehr details, we cannot tell you more than that.
Mylenium

When I try to open Photoshop CS6 I get "Error Code 16"

When I try to open Photoshop CS6 I get "Error Code 16"
I have researched Internet - ADOBE and others - to find a solution, but no luck! (see under)
The problem started around one year ago but I was able to open Bridge and go to Photoshop from there until recently.
Now I get "Error Code 16" in Bridge too when I am trying to go to Photoshop.
I have tried everything I could think of (including creating a new Administrator-user) with help from my Internet research and my own pretty good experience (I started working with computer systems as a Systems Analysts 1968...... - now it is only PCs)
I miss my Photoshop and Bridge a lot - it is very frustrating to have this problem, but I can see I am not the only one!!!
I also have these Adobe products:
Adobe Photoshop
1045-1297-1724-5553-8938-xxxx
Adobe InDesign
1037-1476-0290-3491-8464-xxxx
Adobe Audition
1137-1169-5106-2253-7226-xxxx
Adobe Photoshop
1045-1007-5934-1160-3319-xxxx
Adobe Photoshop Elements
1057-4535-7945-2468-2014-xxxx
and some more.
I am grateful for all help.
/// Björn Andrén   -   [email protected]   (member ID)
=======================================================================
Configuration error 16 when you start a Creative Cloud (CC) or Creative Suite (CS) application
https://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html
========================================================================
Adobe CC/CS6 - Error 16 and no SLStore or PCD File
https://forums.adobe.com/message/7157810
https://forums.adobe.com/thread/1243845?tstart=0
=========================================================================
How to Erase an Adobe Registration File
http://smallbusiness.chron.com/erase-adobe-registration-file-45714.html
=========================================================================
Why can't I open Photoshop CS6? Missing Adobe PCD and SLstore folders!?
https://answers.yahoo.com/question/index?qid=20130608085953AAuWzEA
========================================================================
Issue with getting an Error code '16' if trying to install Adobe Photoshop CS5
http://thedailybuggle.com/forum/issue-getting-error-code-16-if-trying-install-adobe-photos hop-cs5-66.html
========================================================================
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Mon Feb 09 17:24:22 2015] ---------------------------------------------------------
[Mon Feb 09 17:24:22 2015] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Feb 09 17:24:22 2015] ---------------------------------------------------------
[Mon Feb 09 17:24:22 2015] Win OS Version: 6.1
[Mon Feb 09 17:24:22 2015] Cleaner Tool version        : 2.0.0.0
[Mon Feb 09 17:24:22 2015] Cleanup source directory    : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Feb 09 17:24:22 2015] [AdobeProgramFiles]        : C:\Program Files (x86)\Adobe
[Mon Feb 09 17:24:22 2015] [AdobeProgramFiles_x64]    : C:\Program Files\Adobe
[Mon Feb 09 17:24:22 2015] [AdobeCommon]            : C:\Program Files (x86)\Common Files\Adobe
[Mon Feb 09 17:24:22 2015] [AdobeCommon_x64]        : C:\Program Files\Common Files\Adobe
[Mon Feb 09 17:24:22 2015] [UserRoamingAppData]        : C:\Users\BEAR2\AppData\Roaming
[Mon Feb 09 17:24:22 2015] [UserLocalAppData]        : C:\Users\BEAR2\AppData\Local
[Mon Feb 09 17:24:22 2015] [StartMenu]                : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[Mon Feb 09 17:24:22 2015] [System32Folder]            : C:\Windows\system32
[Mon Feb 09 17:24:22 2015] [SharedApplicationData]    : C:\ProgramData
[Mon Feb 09 17:24:28 2015] Language selected: English
[Mon Feb 09 17:24:28 2015] Displaying the Adobe End User License Agreement
ADOBE
Gen_WWCombined-en_US-20121017_1230
[Mon Feb 09 17:24:28 2015] Please enter (y) for Yes or (n) for No. ... >>
[Mon Feb 09 17:24:38 2015] Choose from one of the following options to clean up :
[Mon Feb 09 17:24:38 2015] 1. All
[Mon Feb 09 17:24:38 2015] 2. Adobe Flash Player 10.2
[Mon Feb 09 17:24:38 2015] 3. Creative Cloud 2014 , Creative Cloud & CS6 Products
[Mon Feb 09 17:24:38 2015] 4. Creative Cloud 2014 only
[Mon Feb 09 17:24:38 2015] 5. Creative Cloud only
[Mon Feb 09 17:24:38 2015] 6. CS6 only
[Mon Feb 09 17:24:38 2015] 7. CS5-CS5.5-CS6
[Mon Feb 09 17:24:38 2015] 8. CS5-CS5.5
[Mon Feb 09 17:24:38 2015] 9. CS3, CS4
[Mon Feb 09 17:24:38 2015] 10. Adobe Id credentials
[Mon Feb 09 17:24:38 2015] 11. Quit
[Mon Feb 09 17:24:38 2015] Choice :>
[Mon Feb 09 17:24:44 2015] User selected: CS6 Only
[Mon Feb 09 17:24:44 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150209T172444\pdb.db"
[Mon Feb 09 17:24:44 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150209T172444\Media_db.db"
[Mon Feb 09 17:24:44 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Mon Feb 09 17:24:44 2015] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Feb 09 17:24:44 2015] List of products installed on this machine
[Mon Feb 09 17:24:44 2015] Listing products for cleanup:
[Mon Feb 09 17:24:44 2015] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Mon Feb 09 17:25:02 2015] response 1
[Mon Feb 09 17:25:02 2015] Are you sure you want to clean all the listed products and associated files?
[Mon Feb 09 17:25:02 2015] Type (y) to confirm and remove or (n) to quit ... >>
[Mon Feb 09 17:25:07 2015] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Mon Feb 09 17:25:07 2015] User selected: 'Clean All'
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*-* Start removing product : ALL *-*-*-*-*-*-*
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*-* Finished removing product : ALL *-*-*-*-*-*-*
[Mon Feb 09 17:25:07 2015] Action : Deleting the C:\Program Files (x86)\Common Files\Adobe\backup20150209T172444 folder as there is no product deleted.
[Mon Feb 09 17:25:07 2015] LOG FILE SAVED TO: C:\Users\BEAR2\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Mon Feb 09 17:25:07 2015] Adobe Creative Cloud Cleaner Tool completed successfully
[Mon Feb 09 17:25:07 2015]
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Feb 09 17:24:44 2015] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Feb 09 17:25:07 2015] ---------------------------------------------------------
[Mon Feb 09 17:25:07 2015] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Mon Feb 09 17:25:07 2015] ---------------------------------------------------------
[Mon Feb 09 17:28:53 2015] ---------------------------------------------------------
[Mon Feb 09 17:28:53 2015] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Feb 09 17:28:53 2015] ---------------------------------------------------------
[Mon Feb 09 17:28:53 2015] Win OS Version: 6.1
[Mon Feb 09 17:28:53 2015] Cleaner Tool version        : 2.0.0.0
[Mon Feb 09 17:28:53 2015] Cleanup source directory    : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Feb 09 17:28:53 2015] [AdobeProgramFiles]        : C:\Program Files (x86)\Adobe
[Mon Feb 09 17:28:53 2015] [AdobeProgramFiles_x64]    : C:\Program Files\Adobe
================================================================================
OS Name    Microsoft Windows 7 Professional
Version    6.1.7601 Service Pack 1 Build 7601
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    BEAR-PC
System Manufacturer    System manufacturer
System Model    System Product Name
System Type    x64-based PC
Processor    Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date    American Megatrends Inc. 0801, 2011-08-15
SMBIOS Version    2.6
Windows Directory    C:\Windows
System Directory    C:\Windows\system32
Boot Device    \Device\HarddiskVolume1
Locale    United States
Hardware Abstraction Layer    Version = "6.1.7601.17514"
User Name    BEAR-PC\BEAR2
Time Zone    Eastern Standard Time
Installed Physical Memory (RAM)    16.0 GB
Total Physical Memory    16.0 GB
Available Physical Memory    12.1 GB
Total Virtual Memory    31.9 GB
Available Virtual Memory    28.1 GB
Page File Space    16.0 GB
Page File    C:\pagefile.sys

Run the cleaner tool and reinstall.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Download CS6 products
Mylenium

When I try to download Photoshop, I keep getting the message: "We are experiencing some issues, please try again later, if the problem persists, contact Customer Support". It's persisting.

When I try to download Photoshop, I keep getting the message: "We are experiencing some issues, please try again later, if the problem persists, contact Customer Support". It's persisting.

try now. adobe.com just went through 24+hrs of website issues.

When I try to load a film, I get an error message "Premier Eliments 12 has stopped working"

when I try to load a film, I get an error message "Premier Elements 12 has stopped working"

You'll need to get the specs for these videos and set up your Premiere Elements project accordingly. (MOV is just the package for the files. It tells you nothing of the video specs.)
Open the video files in the free download G Spot or Media Info and post to this forum the dimensions, frame rate and audio and video codecs listed.

I am trying to update my iPhone software but to do so I needed to update iTunes. When I try to do that, I keep getting this error message" "There is a problem with this Windows Installer Package. A program required for this install to complete could not

I am trying to update my iPhone software but to do so I needed to update iTunes. When I try to do that, I keep getting this error message" "There is a problem with this Windows Installer Package. A program required for this install to complete could not....

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When I try to sync my iPhone, I get an error message that says "This iPhone cannot be used because the Apple Mobile Device Service is not started. There's no explanation of what to do to fix it.

When I try to sync my iPhone, I get an error message that says "This iPhone cannot be used because the Apple Mobile Device Service is not started. There's no explanation of what to do to fix it.

Follow this article:
How to restart the Apple Mobile Device Service (AMDS) on Windows

When I try to extract Photoshop Elements I get an error.

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