When I try to follow a hyperlink, Firefox opens a new window that stays blank.; also I can't download a hyperlinked file.

I recently bought a laptop that is equipped with Windows 7. I needed new drivers for my Canon printer and was able to locate the new software on their website. When I tried to activate the hyperlink, Firefox opened a new window with the proper address in the "window". however the window stayed blenk. Similar actions with IE yielded desired results.
I got the same "dead end" when I tried to download a form from Mozilla; again IE worked fine.

Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]
* [[Troubleshooting plugins]]

Similar Messages

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    Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
    *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
    Do a malware check with several malware scanning programs on the Windows computer.
    Please scan with all programs because each program detects different malware.
    All these programs have free versions.
    Make sure that you update each program to get the latest version of their databases before doing a scan.
    *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php
    *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
    *SuperAntispyware:<br>http://www.superantispyware.com/
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    *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender
    *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html
    *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan
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    Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
    * Don't make any changes on the Safe mode start window.
    See:
    * [[Troubleshooting extensions and themes]]
    * [[Troubleshooting plugins]]

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    The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
    Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
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    Did this fix your problems? Please report back to us!

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    Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
    *Don't make any changes on the Safe mode start window.
    *https://support.mozilla.com/kb/Safe+Mode
    *https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

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    When i click on a link inside a website, a new screen appears. This one will be blank and in the webadress it will say searching Bookmarks and History. Nothing will happen.
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    Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
    * Don't make any changes on the Safe mode start window.
    See
    * [[Troubleshooting extensions and themes]]
    * [[Troubleshooting plugins]]
    If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
    * Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
    * Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
    There are other things that need attention.
    Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.
    # Shockwave Flash 10.0 r32
    # Java Plug-in 1.6.0_06 for Netscape Navigator (DLL Helper)
    Update the [[Managing the Flash plugin|Flash]] plugin to the latest version.
    *http://www.adobe.com/software/flash/about/
    Update the [[Java]] plugin to the latest version.
    *http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE)

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