When I try to get the key code for office it tells me its already been used. My mac had a new hard drive in its first year, could it be because of this? How can I get the office I've paid for but never used?

My mac had to have a new hard drive in its first year. Now, when I try to get the key code for office it tells me its already been used. How do i get the office I've paid for but never used?

The product key is sent to you by email as part of the purchase confirmation.
If you have lost it, log into your Microsoft account.

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I've had a new hard drive installed and reloaded all my stuff via time capsule and now can't connect to the internet although it say Airport is connected. How can I fix this problem ?

Just had a new hard drive for my iMac and reloaded all my stuff via time capsule, all works fine apart from Safari which won't connect to internet. Airport is connected but each time Safari comes back saying there is no connection....any help gratefully recieved.

So you have the apple rotuer called a time capsule and you have complete the frist time machine back up? but there is not internet access ?
If so.
Opem airport utiltiy on your Comptuer :
What is the IP ? > if its 169.254.xx.xx > its a self assigned
Try power cycling the Internet source for up to 1 mintue and make sure all the lights turn off.
In Airport Utility Version 5.5.3 / 5.6.1
Gi > Intenret > conncetiong sharing > Is it off bridge mode change it to share a public Ip address
In airport Utility version 6.0/6.1
Edit > network > rotuer mode : Should be DHCP and NAT unless you use PPPoE to conecnt to the internet then this is automatically invoked.

I had iPhoto on my Macbook when I bought it, but I had to replace my hard drive, reloaded now Leopard and now don't have iPhoto. How can I get it without having to pay for it again?

I had to replace my hard drive and load Snow Leopard, but iPhoto is not there. How can I get iPhoto without having to pay for it.

The iLife that came with your MacBook is on the #2 gray disk that came with the MacBook.
The App Store version of iLife ‘11 programs will only work with 10.7 or 10.8. You can get the iLife ’11 DVD which will run on 10.6 on eBay or Amazon.com fairly cheap.
http://www.ebay.com/sch/i.html?_odkw=apple+ilife+11&LH_Auction=1&LH_BIN=1&_sop=1 2&_osacat=0&_from=R40&_trkparms=72%253A1234%257C66%253A2%257C65%253A12%257C39%25 3A1&LH_PrefLoc=1&_sc=1&_trksid=p2045573.m570.l2632.R2&_nkw=apple+ilife+11&_sacat =18793
http://www.amazon.com/Apple-MC623Z-A-iLife-VERSION/dp/B003XKRZES/ref=sr_1_1?s=so ftware&ie=UTF8&qid=1376932206&sr=1-1&keywords=ilife+%2711

Siri says she can't read my email from the iphone5s lock screen when I'm using the standard headphones, but I could do that on 4s. How can I get my 5s to do that?

Siri says she can't read my email from the iphone5s lock screen when I'm using the standard headphones, but I could do that on 4s. How can I get my 5s to do that?

Hi Liz,
Sorry to hear you are having a similar problem. Last night I went to the tool bar at the top of iphoto, clicked on "File", then clicked "Browse Backups" in the drop down menu.    I have an external hard drive that is set up to Time Machine.   The Browse Backups opened the iphoto pages in the Time Machine. I selected a date one day ahead of the day I performed the now infamous update, and it showed my iphoto library as it had existed that day.   I then clicked "Restore Library" at the bottom right corner of the Time Machine screen.   Roughly 2 hours later my iphoto was back to normal.   When I opened iphoto there was a message saying I need to upgrade my program to be compatible with the new version of iphoto(version 9.2.1). I clicked "Upgrade" and within seconds it had done whatever upgrading it needed to do.
The only glitch in the restoration was that it restored the library as it appeared last week, so I no longer had photos I had imported this past weekend.   I simply went back to the Browse Backups in the drop down menu, when Time Machine opened I selected the page showing my pictures from this weekend and again said to Restore Library.   Roughly 45 minutes later the library was restored including the most recent photos.
I am now a happy camper.
I don't know if any of this will be of help to you because your email says you are having trouble with photos imported after the upgrade was performed.   Have you had any pop up notices when you first open iphoto, that tell you you need an upgrade to be compatible with the new iphoto?     If so have you clicked "upgrade"?
Good luck Liz, if you have Time Machine running as a back up to your library, maybe you wil be able to get help there, by following my instructions above.   Otherwise,   good luck with your investigations.   I'd be interested in hearing how you make out.
Karen

I lost my iTunes library on my pc when the hard drive crashed. None of the data on the drive was recoverable and I did not have a backup. How can I get the music that resides on my ipod nano (4th generation back onto the new hard drive on my pc.

I lost my iTunes library on my pc when the hard drive crashed. None of the data on the drive was recoverable and I did not have a backup either locally or on the cloud. Much of the music is from old vinyl and podcasts which are no longer available.
How can I get the music that resides on my ipod nano (4th generation) back onto the new hard drive on my pc.
I have been reluctant to install iTunes on the new hard drive out of fear that I will lose all the contents on the ipod if I try to synch to the new hard drive.
Help!

No backup is a huge mistake.
You can redownload some itunes purchases in some countries:
Downloading past purchases from the App Store ... - Apple - Support

I had a new hard drive fitted to my imac and restored it from my time machine back when I try to open itunes I get this message "the itunes library extras.itdb file is locked, on a locked disk, or you do not have write permission for this file"

I had a new hard drive fitted to my imac and restored it from my time machine back up on an external hard drive when I try to open itunes I get this message "the itunes library extras.itdb file is locked, on a locked disk, or you do not have write permission for this file"

To solve this issue all I did was check to ensure that the file permissions were set as described by the earlier posts, followed by simply deleting the iTunes Library Genius.itdb file. Once the file was deleted I was able to open iTunes without difficulty. Note that I am running Windows 8. Hope this helps!

Updated to iOS 7, but only the first page of my app buttons stayed. How can I get them back?

I just updated to iOS 7, but only the first page of my app buttons stayed. How can I get them back? And how do I show the Apple Music and Weather app- I can find them in spotlight, but there isn't an app button for them.

Are you sure you don't see them when you swipe to the left?
I actually had only one icon showing on the second page .... and then all of the rest showed up on pages 3, 4, etc.
The Apple Music app is a red box with a white note
Weather app is a blue box with a white cloud and yellow sun
Did you try resetting or restarting the device?

How do I get finder to recognize my hard drive after pulling my hard drive out without eject...? Is my hard drive dead? I see it in disk utility... Can I get my info back?

I have a seagte back up plus. I pulled my hard drive out without ejecting it and now finder dosn't find it but I see it in disk utility (although I cant repair permissions) How do I get finder to recognize my hard drive after pulling my hard drive out without eject...? Is my hard drive dead? I see it in disk utility... Can I get my info back?
Thank you so much for any help

In Disk Utility you need to see a volume or partition in addition to the drive.
If all you see is the drive, then when you ejected it you proably corrupted the volume or partition on the drive.
If that is true then your chances of getting anything back are slim at best.
About the only thing I know that might work not is to send the disk out to a service for recovery. This is going to cost like $$$$.
Is the data worth that much?
Allan

Hard drive on my mac died, installed new hard drive. When I try to sync my phone for the first time, will the computer wipe all the songs, photos, ibooks from my phone?

hard drive on my mac died, installed new hard drive. When I try to sync my phone for the first time, will the computer wipe all the songs, photos, ibooks from my phone?

Yes because that information is not located on the hard-drive of your new mac! If it is purchased content from the store, than this issue isn't as bad as it looks!
Here is a link explaining how to get your previously purchased content back:
http://support.apple.com/kb/HT2519
You also want to authorize your Apple ID account on the computer by following these instructions as well:
http://support.apple.com/kb/PH1730
Basically this link explains to go to the top left corner of your screen where you will see file, edit, view etc! Click on Store in that section and click on authorize this computer, also you want to make sure that the computer will not automatically sync by going to iTunes in the top left corner, just to the right of the apple symbol if iTunes is selected, and go to prefrences, and here you will see back up! Right under the back-ups has an option explaining to prevent devices from automatically syncing which is good cause you may be able to transfer your purchases from there which will put your content into the computer, and if that happens than we don't lose anything
Hopefully I was of some help:)

HT1386 i have lost my pictures in my I POD while trying to dowen loade song to my I tune could you please let me know how can i get my pictures and songs back to my I.POD

i was trying to dowen load the song from my I POD to my I tune
i lost all my songs and pictures i had on my I POD while doing so
could you please let me know how can i get my pictures and songs back to the I POD?
many thanks for your help

- If you backed up the iPod after taking the photos then restoring from backup will recover the photos. To restore from backup see the restoring topic of:
iOS: How to back up
If you restore via iTunes make sure that autosyncing is turned off. Go to iTunes>Preferences>Devices and check the box that says prevent iPods...".
- Otherwise if the photos ore not on the computer or iPod they are gone uless you can get them from your PhotoStream. See that topic of:
iOS: Importing personal photos and videos from iOS devices to your computer

My computer has been stolen and I don't have af back-up, and all my pitures are on my apple TV - how can I get them back to my new PC?

My computer has been stolen and I don't have af back-up, and all my pitures are on my apple TV - how can I get them back to my new PC?

Welcome to the Apple Community.
You can't unless (assuming you have the Apple TV 1) you remove the drive and connect it to a computer.

I tried to update the App that I purchased but the message told me that my Apple account is not valid for use outside of US and I must switch back to US store to able to do it. How can I switch the account from foreign countries back to US?

I tried to update the App that I purchased but the message told me that my Apple account is not valid for use outside of US and I must switch back to US store to able to do it. How can I switch the account from foreign countries back to US?

On your phone (from http://support.apple.com/kb/ht1311):
Change your iTunes Store country
Sign in to the account for the iTunes Store region you'd like to use. Tap Settings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region.
Follow the onscreen process to change your region, agree to the terms and conditions for the region if necessary, and then change your billing information.

Is there a way for my daughter or her friends to block their numbers from showing up on activities page. At first i could see them, as of yesterday i can no longer see the numbers in the activities page. But i do see that she has texted them when looking

Is there a way for my daughter or her friends to block their numbers from showing up on activities page. At first i could see them, as of yesterday i can no longer see the numbers in the activities page. But i do see that she has texted them when looking at her phone.

First of all, there is no need to put the entire text of your post into the title of your thread.
Next, does your daughter have an iPhone? Do her friends have iPhones? If the answer to both questions is "yes", then it is possible she is not texting them, but using iMessage to communicate with them. iMessages will not show up in the texting traffic on a line as they are not texts, but messages sent thru Apple's servers.
For all "texts" to show up in the texting activity of an iPhone, you must disable iMessage on the device. Any messages sent as iMessages(blue bubbles around the text) on an iPhone will not show up in any texting activity.

Had a new hard drive installed last month. now iphoto won't start up, popup says "you can't open the application iphoto because it may be damaged or incomplete. can this be repaired without going to the repair shop?

had a new hard drive installed last month. now iphoto won't start up, popup says "you can't open the application iphoto because it may be damaged or incomplete". can this be repaired without going to the repair shop?

What installed iPhoto there in the first place? Was it the same version of iPhoto that came with the Mac? Was iLife added at a later time from a Mac Box Set? You can selectively install iPhoto, and then apply the appropriate iLife update without taking it to the shop, after removing the application, or recover it from your backup.

I had a new hard drive replaced in my imac. Now my 1st generation apple TV does not appear under devices in itunes. How do I get my apple tv to connect to my computer? My OS is 10.6.8

I had a new hard drive replaced in my imac. Now my 1st generation apple TV does not appear under devices in itunes. How do I get my apple tv to connect to my computer? My OS is 10.6.8

Welcome to the Apple Community.
Navigate to Settings > Computers > Your Library on the Apple TV, you may be told you will lose all synced content, but you can't doing anything abouty this, you won't lose any purchased content that has yet to be transferred. Then select Settings > Computers > Connect To iTunes, note the passcode that appears on screen, click on the device in iTunes and enter the passcode when prompted.

When I try to get the key code for office it tells me its already been used. My mac had a new hard drive in its first year, could it be because of this? How can I get the office I've paid for but never used?

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