When I try to install an App I get the message... can not connect to itunes???
I have been trying to install APPS today and have been unable to... up to now it has been fine... but today... I get the message that "cannot connect to iTunes. I do not know why and how can I fix it?
I am guessing there is an issue with the store right now considering so many people are having the same problem on different platforms. I can't access it with my iPod Touch 4th Gen, yet my wifi is working and I can access the internet using other apps, but when I go to update a couple of apps from the iPod, I get the same error message after I try to sign in to the store.
Similar Messages
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My wifi works fine and I can access the store fine, but when I try to install an app, I get the message "cannot connect to iTunes store"
I am guessing there is an issue with the store right now considering so many people are having the same problem on different platforms. I can't access it with my iPod Touch 4th Gen, yet my wifi is working and I can access the internet using other apps, but when I go to update a couple of apps from the iPod, I get the same error message after I try to sign in to the store.
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Please Help
I also recently updated my Iphone to ios 6, And Some of my artwork is missing from my iphone. They r there on my Itunes but don't sync. Can you help me?
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I have an iPad 3. When I try to update an apps I get the message "can't connect to apps store" even though me wifi is up and running and everything else is working fine. Does anyone know how to resolve this issue?
Try and update using iTune (computer) and sync to iPad.
http://i1224.photobucket.com/albums/ee374/Diavonex/Album%201/47e895d853a70f226f0 e254ed8bca59f.jpg -
When I try to make a purchase I see the message contact I tunes support. Nothing has changed with my credit info, it's not expired. I can put a free app on just cannot purchase one. Is this a problem I can solve on my own or do I need to speak to someone? CATHY
There may be an issue with your Account...
Cathy91 wrote:
When I try to make a purchase I see the message contact I tunes support.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I keep getting an error message "can not connect to the iTunes stores" - what gives.
Microsoft does not currently have a Mac App Store version of Microsoft Office. So any apps that you find in the Mac App Store that sound like those programs are probably helper programs by third-party developers. The only way to get Office for Mac is directly from Microsoft on their website.
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HT204266 When I try to download an app I get the message, your Apple ID has been disabled
I just acitvated my iPhone 4 and tried to download an app. I get the message Your Apple ID has been disabled.
If your account works on your computer's iTunes but not your phone then try logging out of your account on the iPhone by tapping on your id in Settings > Store and then log back in and see if it then works.
Otherwise, depending on why it's been disabled, you might be able to re-enable it via this page : http://appleid.apple.com
Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
I submitted my question but ran out of room in the box. I can still down load new Apps to my iPod touch AND update them but CAN NOT update the older Apps. that was on the iPod before the problem.
I have been to Three Apple Service Center stores - In Tulsa OK, Oklahoma City OK, Tacoma WA and NO ONE could tell me what is the problem OR what to do to correct it. The Tech then tells me to get hold of the main Apple Service Center number. I tell them I already have and they still recommend going to them.
I have erased all information and started over as a new iPod Touch but the problem persists.
I have called the Apple Service number and they tell me to do everything that the the Tech's at the Apple Service center stores tried to do but DID NOT work.
After I spend a lot of time on the phone, I get told to make an appointment at a Apple Service center store so they can physically have hands on assistance. Come on folks I have already done that and they were of no help. When I say that, I get told that may be the only way I can get the problem resolved.
Surely there is someone out there that knows something about what is happening OR not happening with my iPod and provide a solution.
Thank You for your conciderationI submitted my question but ran out of room in the box. I can still down load new Apps to my iPod touch AND update them but CAN NOT update the older Apps. that was on the iPod before the problem.
I have been to Three Apple Service Center stores - In Tulsa OK, Oklahoma City OK, Tacoma WA and NO ONE could tell me what is the problem OR what to do to correct it. The Tech then tells me to get hold of the main Apple Service Center number. I tell them I already have and they still recommend going to them.
I have erased all information and started over as a new iPod Touch but the problem persists.
I have called the Apple Service number and they tell me to do everything that the the Tech's at the Apple Service center stores tried to do but DID NOT work.
After I spend a lot of time on the phone, I get told to make an appointment at a Apple Service center store so they can physically have hands on assistance. Come on folks I have already done that and they were of no help. When I say that, I get told that may be the only way I can get the problem resolved.
Surely there is someone out there that knows something about what is happening OR not happening with my iPod and provide a solution.
Thank You for your concideration -
I recently updates to the new iOS version and haven't been able to update my apps since?
Change iTunes Store Country on an iDevice
1. Tap Settings;
2. Tap iTunes & App Stores;
3. Tap View Apple ID;
4. Enter your user name and password;
5. Tap Country/Region;
6. Tap Change Country/Region;
7. Select the region where you will be located;
8. Tap Done.
Also, see How to Change Your iTunes Store Account Location | eHow.com. -
My partner deleted, by accident my itunes library. I have an iMac 10.6.7, Itunes 10. I use an WD passport as an external back up and retrieved my itunes library but now get the message "could not be used because the original file could not be found. Would you like to locate it?" so itunes is not recognised the exclamation marked songs, how do i get the retrieved files recognised. At times I get fed-up with Apple blocking files being used, although I like the product its restrictions are so silly!
You not only have to retrieve the library file from the backup drive but the actual music files (usually stored within the "iTunes Media" folder) as well.
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I have tried everything. Wifi is working, I can use safari with no problems, I've tried restarting iPad, I've tried signing out then back into iTunes...and a reboot of my iPad. Nothing works!!!! Oh and I checked for updates and everything is up to date.
What is anyone's suggestion??? Need help please!!!See:
IOS 6 App store crash: Apple Support Communities
Try:
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Last, make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
TS1398 What to do when you keep getting the message "Can't Connect to ITunes Store" ?
This is the second new phone I have had in less than 3 months with this very same problem. After 3 days of talking to more Apple reps than I can remember, they finally got my replacement phone working last week and now it's back to the very same problem I had to begin with.
Has anyone else had this problem and how did you manage to get it fixed?Brad805,
Thank you so much for your help. It must have been the Wi-Fi connection at work because once I got home, the phone was working fine.
Again, thanks for your help. -
Getting message Can not connect to iTunes Store when updating apps
I'm getting the message can not connect to iTunes Store when trying to update apps. I have tried troubleshooting in every way possible. Help please
Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
When i try to install iPlanet App Server on NT, I do not get screen to enter license key valid for evaluation.
Also during installation screens an error window is displayed saying "cache File Read error -- Could not read ProductKey entry from the cache file "Hi,
I also get the following message:
"Could not read ProductKey entry from the cache file"
I have no idea how to provide the installation software with the key. I also tried "keycheck.exe"
Do you have a solution for this problem? Did you finish the installation?
Christian -
I can not access my Golf digest down loads from the newstand, when i try to down load purchased items i get the message "can not install item, please restart the app and down load" that piece of advice has not helped, any one else encountered this?
chicx wrote:
This is the third time of writing this on your Apple Support Communities!
Not with your current user id.
Far too much uneccesary information in your post, which only confuses things, a vast amount!
Let's start with iTunes.
Have you updated iTunes to 11.1.5, because the previous version did appear to have an issue about seeing iPods?
With iTunes 11.1.5 installed, look in Edit/Preferences/Devices, (or use the ALT key, followed by the E key and then the F key) and make sure that the box named Prevent iPods, iPhones and iPads from syncing automatically does not have a tick in the box.
Once you have doen those two things, check to see if the iPod is seen by iTunes.
chicx wrote:
By the way, what does IOS mean? (I thought IO stood for operating system, but am flummoxed by the S on the end.
Really?
OS stands for Operating System. (In computer speak, IO means Input/Output.)
iOS originally stood for iPhone Operating System, but it now refers to the iPod Touch and iPhone. The iPod Classic, which you have listed in your profile as your iPod, does not use iOS.
I assume that you have been listening to the Podcast in your iTunes on the computer as you cannot transfer it to your iPod. It's what I'd do.
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