When I try to install an App I get the message... can not connect to itunes???

I have been trying to install APPS today and have been unable to... up to now it has been fine... but today... I get the message that "cannot connect to iTunes.  I do not know why  and how can I fix it?

I am guessing there is an issue with the store right now considering so many people are having the same problem on different platforms. I can't access it with my iPod Touch 4th Gen, yet my wifi is working and I can access the internet using other apps, but when I go to update a couple of apps from the iPod, I get the same error message after I try to sign in to the store.

Similar Messages

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    Cathy91 wrote:
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    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

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    I submitted my question but ran out of room in the box. I can still down load new Apps to my iPod touch AND update them but CAN NOT update the older Apps. that was on the iPod before the problem.
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    I have erased all information and started over as a new iPod Touch but the problem persists.
    I have called the Apple Service number and they tell me to do everything that the the Tech's at the Apple Service center stores tried to do but DID NOT work.
    After I spend a lot of time on the phone, I get told to make an appointment at a Apple Service center store so they can physically have hands on assistance. Come on folks I have already done that and they were of no help. When I say that, I get told that may be the only way I can get the problem resolved.
    Surely there is someone out there that knows something about what is happening OR not happening with my iPod and provide a solution.
    Thank You for your concideration

    I submitted my question but ran out of room in the box. I can still down load new Apps to my iPod touch AND update them but CAN NOT update the older Apps. that was on the iPod before the problem.
    I have been to Three Apple Service Center stores - In Tulsa OK, Oklahoma City OK, Tacoma WA and NO ONE could tell me what is the problem OR what to do to correct it.  The Tech then tells me to get hold of the main Apple Service Center number. I tell them I already have and they still recommend going to them.
    I have erased all information and started over as a new iPod Touch but the problem persists.
    I have called the Apple Service number and they tell me to do everything that the the Tech's at the Apple Service center stores tried to do but DID NOT work.
    After I spend a lot of time on the phone, I get told to make an appointment at a Apple Service center store so they can physically have hands on assistance. Come on folks I have already done that and they were of no help. When I say that, I get told that may be the only way I can get the problem resolved.
    Surely there is someone out there that knows something about what is happening OR not happening with my iPod and provide a solution.
    Thank You for your concideration

  • I live in Canada and when I try to update my apps, I get the message that I can not access through a U.S. Store and that I need to switch.  How do I do that?  (Other apple units in my house do not get this same message!)

    I recently updates to the new iOS version and haven't been able to update my apps since?

    Change iTunes Store Country on an iDevice
    1. Tap Settings;
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  • My partner deleted my itunes (10) library. I use a WD external back-up and retrieved my itunes library, but when i try to play a song i get the message 'could not be used because the original file could not be found Would you like to locate it?'

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  • TS1702 Recently my iPad is having connection issues with iTunes and the app store. I always get the message, "Can't connect to iTunes"...can anyone suggest a solution?

    I have tried everything. Wifi is working, I can use safari with no problems, I've tried restarting iPad, I've tried signing out then back into iTunes...and a reboot of my iPad. Nothing works!!!!  Oh and I checked for updates and everything is up to date.
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    See:
    IOS 6 App store crash: Apple Support Communities
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    This is the second new phone I have had in less than 3 months with this very same problem.  After 3 days of talking to more Apple reps than I can remember, they finally got my replacement phone working last week and now it's back to the very same problem I had to begin with.
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    Brad805,
    Thank you so much for your help.  It must have been the Wi-Fi connection at work because once I got home, the phone was working fine.
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    Saw this on another post.
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    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
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    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

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    chicx wrote:
    This is the third time of writing this on your Apple Support Communities!
    Not with your current user id.
    Far too much uneccesary information in your post, which only confuses things, a vast amount!
    Let's start with iTunes.
    Have you updated iTunes to 11.1.5, because the previous version did appear to have an issue about seeing iPods?
    With iTunes 11.1.5 installed, look in Edit/Preferences/Devices, (or use the ALT key, followed by the E key and then the F key) and make sure that the box named Prevent iPods, iPhones and iPads from syncing automatically does not have a tick in the box.
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    chicx wrote:
    By the way, what does IOS mean? (I thought IO stood for operating system, but am flummoxed by the S on the end.
    Really?
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    iOS originally stood for iPhone Operating System, but it now refers to the iPod Touch and iPhone. The iPod Classic, which you have listed in your profile as your iPod, does not use iOS.
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