When I try to install an app it says cannot connect to itunes

I'm trying to install an app but it keeps saying cannot connect to iTunes.It was working fine earlier but then it stopped.

Hi Theresa,
When troubleshooting iTunes Store connection issues, the following article provides the best information:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
If you haven't been able to connect to the iTunes Store:
- Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
- Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
- Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet. 
- Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
- Try resetting (turning off and then on again) your Wi-Fi router
- If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connections or iOS: Troubleshooting Wi-Fi networks and connections.
Thanks,
Matt M.

Similar Messages

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    Try either or both of these for help.
    Can't connect to the iTunes Store - Support - Apple
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/

  • HT1689 I downloaded 2 music singles, they played fine, now they've disappeared, I have the receipt, when I try to report the problem it says cannot connect to iTunes Store! Help!!!

    Please help! How can I download them without paying for them again. If I view my download history, they show up, but if you click on them, the option is to buy them, rather than play or download.

    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting those two tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
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  • HT4759 I can not install app's from the app store on my phone,and when i try, i get a message tells me (cannot connect to itunes store) that happened after i updated it to "IOS6" . it's a "IPhone4 S"

    I can not install app's from the app store on my phone,and when i try, i get a message tells me (cannot connect to itunes store) that happened after i updated it to "IOS6" . it's a "IPhone4 S"

    Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it.  So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
    Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID).  If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections.

  • Hello, Honestly I just updated my 4s and my iPad 3 to iOS 6 and when try to press on the Music app or the iTunes app it says "cannot connect to iTunes Store" Could you please help me with this thank you so much, Charbel from Lebanon

    Hello, Honestly I just updated my 4s and my iPad 3 to iOS 6 and when try to press on the Music app or the iTunes app it says "cannot connect to iTunes Store" Could you please help me with this thank you so much, Charbel from Lebanon

    See these previous discussions help.
    App Store Updates (but only Updates)...: Apple Support Communities
    Apps suddenly don't update: Apple Support Communities

  • HT2731 When trying to make a purchase on an app it says cannot connect to iTunes, what do I do?

    Every time I try to make a purchase on a app it says cannot connect to iTunes Store but I'm logged In with my user ID please help

    You may need to contact iTunes support for this: http://www.apple.com/support/itunes/contact/

  • I am having a problem connecting to iTunes store.  Every time want to download an app, it says cannot connect to iTunes store.  Have no idea why?

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    Start here and see if any of these steps help.
    Cannot connect to the iTunes Store
    Try this first.
    Try resetting (turning off and then on again) your Wi-Fi router

  • When i update an app it says cannot connect to iTunes store

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    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • When I type in my appleid password to download an app it says cannot connect to iTunes Store please help me!!!!

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    Try either or both of these for help.
    Can't connect to the iTunes Store - Support - Apple
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/

  • At the moment every time i download an app it says cannot connect ti itunes

    keeps saying cant connect to itunes when download apps

    Did you already try to reset the iPad by holding the sleep and home button for about 10sec, until the Apple logo comes back again?

  • When i tap on the itunes app, it says cannot connect to itunes store ??

    In the past i used to be able to sync my laptop itunes with my iphone 4S... On the Music app on the iphone, i deleted all my songs... on the laptop all the songs are still there.. however, no matter how i try to sync my phone and laptop , the songs on the laptop itunes cannot be downloaded / uploaded back into my iphone ?
    Please help, thanks

    Hi beast912!
    Here is an article for you that will help you troubleshoot this issue with your ability to connect to the iTunes and App stores:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Thanks for coming to the Apple Support Communities!
    Regards,
    Braden

  • When updating apps, iPad says "cannot connect to iTunes"

    I can't update my apps, help!

    You can try rebooting your router - unplug it for about 30 seconds and then plug it back in.
    Or restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Or temporarily disable your firewall and security software.
    Look through this for help as well.
    http://support.apple.com/kb/ts1368

  • Every time I try to update my apps it says cannot connect to i-tunes stores and I've tried updating using i-tunes also. Please help me

    I find this extremely frustrating as I cannot update any of my apps.

    Take a look at this link, http://support.apple.com/kb/HT1808

  • When trying to download app keeps saying cannot connect to iTunes

    MY phone keep saying cannot connect to iTunes ??

    i have also tried to use my id which works on my iphone no problem??
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  • HT4059 When I tap on the store on my iBooks it says cannot connect to iTunes, what is wrong?

    When I tap store on my iBooks it says cannot connect to iTunes, what is wrong?

    Hi Kath50OCD,
    Thanks for the question. When troubleshooting iTunes Store connection issues, the following articles provide the best information:
    First, try signing out of your account in Settings > iTunes & App Store. Once signed out, go ahead and sign back in.
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/HT1311
    If the above did not resolve your issue, refer to the following:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    If you haven't been able to connect to the iTunes Store:
    - Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
    - Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
    - Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
    - Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
    - Try resetting (turning off and then on again) your Wi-Fi router
    - If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connectionsoriOS: Troubleshooting Wi-Fi networks and connections.
    Thanks,
    Matt M.

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