When I try to install an iTunes upgrade I get this message: The following install step failed: run preupgrade script for AppleMobileDevice Support.
When I try to install upgrades for itunes on my Mac, I get the following message: The following install step failed: run preupgrade script for AppleMobileDevice Support. When this happened before I trashed itunes and started over, but I don't want to have to do that everytime i install an upgrade.
C,
I ran into the same issue. Make sure your apple device in disconnected from the computer. It interrupts the itunes download. Disconnect and make sure itunes is closed, then try installing again. Remember that even though you close of itunes, it is often still running in the background. To make sure it's closed, click and hold the mouse on the itunes icon and select quit from the drop down menu. Then try installing the updated itunes.
Hope that helps.
SoEreal
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The following install step failed: run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance. what can i do to download software when the above message keeps popping up...not allowing me to download
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Goto Start and type Widows Update in the seach window. Click on check for updates (I already was current with all updates but I suggest you download the updates if there are some available.
Goto start and this time just type update in the search window. Look for the Apple itunes update link and click on it. It found there were updates for itunes 10.5, Quick time, Safari, and Icloud. I checked all the updates except for Safari, since we don't use it (yet).
The install started then seemed to stall at one spot for ~3min but then completed successfully. I open itunes and had her synced with Outlook Contact, Email, Calender, and Notes in 5 minutes. I did already configure Outlook by going to tools and Trust Center.
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Each time I try to run a software update... I am getting these error messages so I am never able to upate.
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iTunes: How to remove and reinstall the Apple Mobile Device Service on Mac OS X 10.6.8 or Earlier - http://support.apple.com/kb/ht1747
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https://discussions.apple.com/message/10464515#10464515 -
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Just upgraded software. When system prompts to update itunes and in the middle of the system's attempt to complete the upgrade, the message, "The following install step failed: run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance" appears.
I don't understand what "preupgrade" needs to be done.
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Suggestions?-= Pre Upgrade Script Error with iTunes =-
Do a general web search and you will discover there are many answers, none definitive.
iTunes: How to remove and reinstall the Apple Mobile Device Service on Mac OS X 10.6.8 or Earlier - http://support.apple.com/kb/ht1747
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Cant upgrade itunesThe following install step failed: run preupgrade script
The following install step failed: run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance
Try clicking on the Apple icon, upper left corner and going to "Forced Quit"
Click in iTunes and then do a Forced Quit.
Try install again. That worked for me.
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Hi Mike,
First of all, thank you so much for responding and sorry I forgot to mention my CPU; fortunately I **DO** have the 2.6 GHz Intel Core 2 Duo Processor so I could upgrade to Mac OS X Snow Leopard. Two Questions:
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Kindest thoughts - Karolynn_1
http://blogs.adobe.com/flashplayer/2013/05/extended-support-release-updated-to-flash-playe r-11-7.html
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Flash Player 11.7 leverages hardware acceleration for audio, video and rendering to increase performance and lower CPU usage.
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Hi txatxo
Thanks for using Apple Support Communities. You may need to restart the Apple Mobile Device Service. This article has instructions for doing this:
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http://support.apple.com/kb/ts1567
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Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
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