When I try to install my OS X Mountain Lion it says that my HD is locked and therefore cannot be installed. What can I do??

When I try to install my OS X Mountain Lion it says that my HD is locked and therefore cannot be installed. What can I do??

Welcome to Apple Communities
http://support.apple.com/kb/DL1524

Similar Messages

  • I installed Yosemite and now my computer is slow when logging in. Also when I type my password the screen images are distorted. After that my home screen appears and everything seems normal. What can I do to fix this?

    I installed Yosemite and now my computer is slow when logging in. Also when I type my password, a bar appears measuring the process and then all of a sudden the screen images are distorted. After that my home screen appears and everything seems normal. What can I do to fix this?
    Here is what the etrecheck results are:
    Problem description:
    slow at start up, screen is distorted while logging in, it is fine after
    EtreCheck version: 2.1.8 (121)
    Report generated April 5, 2015 at 9:42:01 AM PDT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (13-inch, Early 2011) (Technical Specifications)
        MacBook Pro - model: MacBookPro8,1
        1 2.3 GHz Intel Core i5 CPU: 2-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 297
    Video Information: ℹ️
        Intel HD Graphics 3000 - VRAM: 384 MB
            Color LCD 1280 x 800
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: 0:7:0
    Disk Information: ℹ️
        Hitachi HTS545032B9A302 disk0 : (320.07 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 318.84 GB (174.85 GB free)
                Encrypted AES-XTS Unlocked
                Core Storage: disk0s2 319.21 GB Online
        MATSHITADVD-R   UJ-898
    USB Information: ℹ️
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /System/Library/Extensions
        [not loaded]    com.devguru.driver.SamsungComposite (1.1.0) [Click for support]
        [not loaded]    com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) [Click for support]
            /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
        [not loaded]    com.devguru.driver.SamsungACMControl (1.1.0) [Click for support]
        [not loaded]    com.devguru.driver.SamsungACMData (1.1.0) [Click for support]
    Startup Items: ℹ️
        HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor
        Startup items are obsolete in OS X Yosemite
    Problem System Launch Daemons: ℹ️
        [failed]    com.apple.ucupdate.plist
        [failed]    com.apple.watchdogd.plist [Click for details]
    Launch Agents: ℹ️
        [not loaded]    com.google.keystone.agent.plist [Click for support]
        [not loaded]    com.hp.help.tocgenerator.plist [Click for support]
        [not loaded]    com.logmein.LMILaunchAgentFixer.plist [Click for support]
        [not loaded]    com.logmein.logmeingui.plist [Click for support]
        [not loaded]    com.logmein.logmeinguiagent.plist [Click for support]
        [not loaded]    com.logmein.logmeinguiagentatlogin.plist [Click for support]
    Launch Daemons: ℹ️
        [not loaded]    com.adobe.fpsaud.plist [Click for support]
        [not loaded]    com.google.keystone.daemon.plist [Click for support]
        [not loaded]    com.logmein.logmeinblanker.plist [Click for support]
        [not loaded]    com.logmein.logmeinserver.plist [Click for support]
        [not loaded]    com.logmein.raupdate.plist [Click for support]
        [not loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    User Launch Agents: ℹ️
        [not loaded]    com.adobe.ARM.[...].plist [Click for support]
        [not loaded]    com.facebook.videochat.[redacted].plist [Click for support]
        [not loaded]    com.google.GoogleContactSyncAgent.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    UNKNOWN Hidden (missing value)
        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
        Android File Transfer Agent    Application  (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
        HP Product Research    Application  (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
        HPEventHandler    Application  (/Library/Printers/hp/hpio/HPEventHandler.app)
    Internet Plug-ins: ℹ️
        o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
        LogMeInSafari64: Version: 1.0.660 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
        FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        LogMeIn: Version: 1.0.660 [Click for support]
        Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        LogMeInSafari32: Version: 1.0.660 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
        AdobePDFViewer: Version: 10.0.1 [Click for support]
        SharePointBrowserPlugin: Version: 14.1.0 [Click for support]
        iPhotoPhotocast: Version: 7.0 - SDK 10.7
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
    Time Machine: ℹ️
        Time Machine not configured!
    Top Processes by CPU: ℹ️
             7%    ocspd
             4%    WindowServer
             1%    kextd
             0%    ps
             0%    securityd
    Top Processes by Memory: ℹ️
        137 MB    Microsoft Word
        120 MB    Safari
        86 MB    ocspd
        82 MB    CalendarAgent
        77 MB    WindowServer
    Virtual Memory Information: ℹ️
        310 MB    Free RAM
        1.89 GB    Active RAM
        1.55 GB    Inactive RAM
        544 MB    Wired RAM
        1.13 GB    Page-ins
        8 KB    Page-outs
    Diagnostics Information: ℹ️
        Apr 5, 2015, 09:32:47 AM    Self test - passed
        Apr 5, 2015, 09:30:05 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-05-093005_[redacted].crash
        Apr 4, 2015, 01:12:41 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-04-131241_[redacted].crash
        Apr 4, 2015, 08:13:57 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-04-081357_[redacted].crash

    Reinstalling OS X Without Erasing the Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Reinstalling OS X Without Erasing the Drive
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list.  Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
    Reinstall OS X: Select Reinstall OS X and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
    Alternatively, see:
    Reinstall OS X Without Erasing the Drive
    Choose the version you have installed now:
    OS X Yosemite- Reinstall OS X
    OS X Mavericks- Reinstall OS X
    OS X Mountain Lion- Reinstall OS X
    OS X Lion- Reinstall Mac OS X
         Note: You will need an active Internet connection. I suggest using Ethernet
                     if possible because it is three times faster than wireless.

  • Hi, i have sony vaio laptop that already has photoshop elements 12 installed once bought, now i am having a configuration error 12 and says that i need to uninstall and reinstall which i cant. what should i do? thanks!

    hi, i have sony vaio laptop that already has photoshop elements 12 installed once bought, now i am having a configuration error 12 and says that i need to uninstall and reinstall which i cant. what can i do without uninstalling?

    hi, i have sony vaio laptop that already has photoshop elements 12 installed once bought, now i am having a configuration error 12 and says that i need to uninstall and reinstall which i cant. what can i do without uninstalling?

  • I bought the Keynote app for my MacBook, but when I open the application and try to install it, I get an error message saying that the application will not work with my MacBook. What gives? And, can I please request a refund? ($19.99 = a week's groceries)

    I bought the Keynote app for my MacBook, but when I open the application and try to install it, I get an error message saying that the application will not work with my MacBook. What gives? And, can I please request a refund? ($19.99 = a week's groceries).
    Thank you for your help! - I did try looking for all available specs about Keynote on the Apple iTunes website, and found nothing that could help me. HELP!

    1
    Close all iWork applications
    2
    Uninstall Keynote; this must be done with an application remover tool to delete the installation properly. Appcleaner is known to work correctly for this purpose, it is free and can be downloaded from here: Appcleaner Download
    3
    empty the trash
    4
    shutdown the Mac and restart. After the start up chime, hold down the shift key until the apple logo appears
    let the Mac complete the start up procedure completely, it will take longer than usual as the hard drive is being repaired
    5
    Reinstall Keynote by logging into the Mac App Store using download / install

  • When I try to launch itunes I get an error mesage saying that Apple application support was not found and suggests that I uninstall and re-install it, but that doesn't work

    When I try to launch itunes I get an error mesage saying that Apple application support was not found and suggests that I uninstall and re-install it, but that doesn't work

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    Start with the section Install missing components which should address your particular error. Otherwise the steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT) as you start iTunes, then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
    tt2

  • When I try and install CS2 on OS Mountain Lion is saying I have a Non HFS drive

    When I try and install CS2 on OS Mountain Lion is saying I have a Non HFS drive but I have!

    I doubt it as well.
    You might however be able to migrate the install from another drive that it is already installed on.
    What you can try is to partition another drive ebven an external one and install a previous version of the Mac OS and then install CS2 and see if you can migrate it to the 10.8 drive.
    Even if you do do not be surprised if you cannot run it. zThe only other possibility would then see if there is a hack that will allow you to run earlier versions of certain software on the Mac OS 10.8.

  • When I try to download the 10.0 update, my computer says that this, "URL can not be downloaded."

    When I try to download the 10.0 update, my computer says that this, "URL can not be downloaded."

    Order a 10.6 disc from Apple online. They do not sell it in their retail stores.
    Snow Leopard disc source - http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
    Back up your computer first.  After installing, run Software Update to update everything to the newest versions available.
    Check your computer's system specifications but you may have the option for a free upgrade/update to OSX 10.9 Mavericks, though you may want to stick with 10.6 for a while.  Higher systems usually run slower on older machines and I personally would stay with Snow Leopard until I was forced to change again.

  • HT1719 When I try to drag a song to my shuffle it says "this song is in iCloud and can't be transferred. Why and what is iCloud I havsn't downloades any such thing. Help me get back to the old and simple way of transferring my songs!!!~

    When I try to drag a song to my shuffle it says " this song is in iCloud and can't be transfered. Why is it ? I never downloaded anything like iCloud. I just want to be able to move my music where and when I waNT TO. i HAVE BEEN UNTILL i DOWNLOADED NEWEST VERSION OF ItUNES. gET ME OUT OF THIS!!!

    thats tough man, yeah exchanging it is the best option. But why do people always leave a message saying" i'll probably just by an ipod" and it's usually followed by, "even though i don't like apple or ipod" . I mean fine, if u feel like giving up on the zen micro thats fine, i personally don't care if you're going to buy an ipod. for god sakes ipod isn't even the next alternati've mp3 players, theres plenty. Are u just trying to get the creative people saying "oh man we lost another one to ipod" cuz i'm sure they don't lose sleep over u wanting to buy an ipod instead of a zen. *done ranting*
    Message Edited by bleakreserve on 02-3-2005 06:34 AM

  • I can no longer send or receive iMessages on my iphone 5. When I try to sign on to my iCloud account it says that my password is incorrect. i have changed my password four times and it still says i am entering the wrong password.

    I can no longer send or receive iMessages on my iphone 5. When I try to sign on to my iCloud account it says that my password is incorrect. i have changed my password four times and it still says i am entering the wrong password, which i know for a fact i am not.

    yes i've tried both my wifi and my 3g network nothing works. ive been talking to apple the last few days and no one can fix the issue, they just keep telling me they'll call back the next day to try something else. i dont understand how i can facetime but im not getting the option to send or receive imessages when facetime and imessage are used on the same server

  • HT201210 When I try to sync my iphone I get a message saying that it was unable to back up my iPhone as an error occurred. Help?!

    When I try to sync my iphone I get a message saying that it was unable to back up my iPhone as an error occurred. My iPhone needs a software update but it won't let me do that until my phone is backed up! I have authorised my computer and tried disconnecting my phone from the computer, but nothing is working. Help please?!

    I was receiving the same message. I had to uncheck the box that allowed me to sync my phone to my computer (PC) via wi-fi. After that, I have not had any problems. I am speculating that this issue is probably related to the wi-fi problems people are experiencing with iOS 6.

  • I just replaced my broken iphone with a replacement.  Now when I try to sync my audiobook library i get a warning that all of my music, etc will be deleted.  I can drag and drop but it's a pain in the ***.  What has changed?

    just replaced my broken iphone with a replacement.  Now when I try to sync my audiobook library i get a warning that all of my music, etc will be deleted.  I can drag and drop but it's a pain in the ***.  What has changed?

    Click: Restoring your iTunes Library backup (from an external drive) here >  iTunes: Back up your iTunes library by copying to an external hard drive
    BTW, if you are a resident of the U.S, have iTunes 10.3 or later, and iOS 4.3.3, you can re download your iTunes purchases for free.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • Hi, when i connect my iphone to my pc, itunes no longer recognises that a device is connected and therefore unable to sync, etc.KINDLY ADVISE

    hi, when i connect my iphone to my pc, itunes no longer recognises that a device is connected and therefore unable to sync, etc. anyone have any idea!

    See TS1538: iOS: Device not recognized in iTunes for Windows, in particular section 5.
    tt2

  • HT3702 Hello, I'm visiting in the USA and i bought an iTunes card. But when I enter the number it says that its not compatible with my Canadian account...What can I do?

    Hello, I'm visiting in the USA and I bought an iTunes card. But when I enter the number it says that its not compatible with my Canadian account...What can I do?

    Return it or give it to someone in the U.S., then buy one in Canada when you get home.

  • When I try to sign in to the App Store it says that it can't connect to iTunes Store. Can any one help? I have food wifi

    When I try to sign in it says than it can't connect to iTunes. I triple checked everything so I know that I spelled everything right and I have good wifi. Can anyone help

    Can't connect to the iTunes Store
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight
    Cound be this problem'
    iTunes Store - 9:30 AM - 11:26 AM - 8.3% of users were affected
    Users were unable to make purchases.
    http://www.apple.com/support/systemstatus/

  • Converted vinyl to digital but now when I try to burn the music to a cd it says there is a writing error and kicks out the disc.

    Just converted a bunch of my dad's old vinyl to digital via the ion ez vinal converter.   However when I went to burn the music, which sound fine over the computer, to a cd it says there is a writing error and kicks out the disc.  Can I correct this somehow without having to import these all again?

    Update yrou OS to 10.6.8.
    The problem is not with iTunes or the file so you won't need to import them again.
    Try a different brand of disc.

Maybe you are looking for

  • How I can fix my music pics?

    I tried to transfer a movie from my ipad to pc and it didn't work but instead something happen My songs cover , I mean the pictures of singers is not there music still in library but  I like to have the pics of The singers someone help me please. Tha

  • Persistent setting for rman in tape backup

    Hi, When your are going to take tape backup using RMAN utility, how can u control persistent settings with RMAN(show all). I meant how to set retention policy for datafile,controfile backup and archivelog as well. And if i choose to take incremental

  • Displaying rear view when navigating

    Could anyone give me any suggestions as to how I could display the rear view (instead of the normal front view) while navigating? That is, instead of seeing what's in front of me while moving through the scene, I only want to see what's behind me.

  • WSDL2Java

    Does anyone have much experience with WSDL2Java.... I created a .wsdl file and when I try to use WSDL2jAVA i get this error: java org.apache.axis.wsdl.WSDL2Java MYWSDL.wsdl {http://www.w3.org/2001/XMLSchema}int already exists {http://www.w3.org/2001/

  • E63, removed program but the icon for the app is s...

    Hey there i recentl removed an application on my mobile, the app's gone but the Icon is still in the installation folder can someone please advise on how to remove the icon thanks.