When I try to install the newest version of itunes my computer tells me it cannot be installed because the file/program needed cannot be used.... i have updated my computer and it still isnt working!
Help!
What's the precise text of the message please, heather? There's a few different ones I can think of that you might be getting.
Similar Messages
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when I try to load a new version of itunes on my windows XP pc I get a message that file MSVCR80.dll is missing as well as a windows error 126 message.
any idea what to do?Solving the iTunes Installation Problems in Windows
1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80. -
I've just discovered that with the newest version of iTunes you can no longer delete iPod Touch/iPhone apps you don't want. You used to be able to do so by going onto iTunes on your desktop computer and deleting them. Not Good! I just called tech support and they said that in this version there is no way to delete them. They also said there have been numerous complaints about this. You can't even delete them from your applications folder. It's as though you're being held hostage to apps you tried, but do not want.
While we're on the subject, I don't like the fact the the iPod touch comes with unistalable apps such as: Passbook, Nike & iPod, Newsstand, and Game Center. Don't want them, will never use them. Give customers the option to delete apps that we don't want. Call Apple's corporate customer care. escalation, and complain untill they fix this.Actually,
Step 1:
Step 2.
Step 3.
Step 4.
Step 5.
One of us must be wrong. -
When I connect my iPod touch it tells me that I need a new version of Apple Mobile Device Support and to uninstall iTunes and then re-install it, I've done that twice with the newest version of iTunes and it still doesn't work?
Try:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 -
I have a windows 8 computer and I installed the newest version of itunes because I used to have an ipod and I have a few purchases that I wanted to listen to. When I try to play them it says it's playing but I can't hear anything. It does not even says it's played the whole way. It just stays at the beginning. It won't let me pause. I checked my computer sound and there is nothing wrong with it. So there must be some software problem but idk what it is. If anyone can help I would appreciated. Thank-you
Hi DJBentley2011,
Welcome to Apple Support Communities.
It sounds like there is an issue burning CD's in iTunes. Is the playback issue only occurring on a specific device and does the disc show up correctly in iTunes? The article linked below should help you resolve optical drive issues, it walks you through identifying potential issues and provides troubleshooting suggestions.
iTunes for Windows: iTunes Diagnostics, CD/DVD Drive Tests
http://support.apple.com/kb/HT1567
I hope this helps.
-Jason -
I have Windows 7 and I just installed the newest version of iTunes on my PC. Now whenever I try to open iTunes an error message comes up that the file is corrupt or wasn't installed properly. How do I reinstall the update or fix the problem?
... and that's a new one that I wasn't expecting ...
Okay ... lets try a complete uninstall/reinstall as per the following document:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 -
when i try to download the newest version of itunes it says "the feature you are trying to use is on a network resource that is unavailable" and then it gives me an alternate path to a folder containing the installation package for itunes64.mis, help
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
When I try to download the newest version of iTunes, I get the message : "An error occured during the installation of assembly "policy 8.0 Microsoft VC80.CRT type= "win32-policy".version="8.0.50727.6195.public Key Token="1fc8b3b9a1e18e3b.processorArchitecture = "x86" Please refer to help and support.
Ok I cant find a way to fix this so I basically cant use my Verizon Iphone 4 because it wont connect on an old version...OK. You may have to reinstall everything from scratch but follow following steps:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch -
I just finished downloading and attempting the install of ios 7 on my iPhone 5. I'm using the newest version of iTunes.
And now, I'm stuck at the screen with the iTunes logo and the plug. But no matter how many times I try, recovery mode will not work. My phone is currently useless unless I can figure this out.No problem, glad to help!
Update: my PC USB hub was connected to a USB 3 port, I connected the 30 pin cable directly to my PC, And the restore worked just fine. Restored phone from iCloud backup and seems to be working fine. -
I have totally "uninstalled" what I had and then reinstalled the newest
version of itunes. Still......
First, when I click on the itunes icon to load it takes the program anywhere
from two to three minutes to load. None of my other programs take this
long.
When in the itunes program I can be moving around in my library and itunes
when choosing a song or songs, choosing file, edit, etc,. whatever command I
choose it just suddenly stops. I can issue five commands and watch each one
respond in 30 second to two minute intervals. I can issue several commands,
even shutting down, and it will do all but takes several minutes to do so.
My itunes program was working fine when this problem suddenly arose.
TerryClick here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99436) -
When I try to update to the newest version of itunes it won't let me. Why?
When I try to update to the newest version of itunes it won't let me. Why?
It also says 'the path cannot be found. Verify you have access to this folder and try again or try to find the folder 'iTunes.msi' from which you can install the product iTunes' I have found this folder and entered it in but the same thing comes up.
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I am trying to install the newest version of Itunes and each time I repeatedly get the message "Program cannot start MSVCR80.dll is missing from your computer Try reinstalling to fix this problem". I have tried reinstalling several times and I get the same message . Any ideas? I am most appreciative. I am using Windows 7.
Hi 49balf,
Thanks for visiting Apple Support Communities.
I recommend removing and reinstalling iTunes using these steps:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
You can find the article with these steps and more information here:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Best,
Jeremy -
trying to install the newest version of itunes on my pc and am getting "program cant start because msvcr80.dll is missing from your computer" reinstalling doesnt work. and then it says error 7 (windows error 126). Any help would be appreciated. Using Windows 7 enterprise on an hp Z600
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
I try to download the newest version of iTunes, but get the following message: "Install iTunes.pkg". This package type requires Mac OS X 10.5." What do I do now?
I have Mac OS X 10.4.11, and don't know how to upgrade to 10.5.Here are ways to update to Lion (Mac OS X 10.7):
http://www.apple.com/macosx/how-to-buy/
It requires you to have Snow Leopard (Mac OS X 10.6) installed, which can be obtained from the Apple Store.
You being on Mac OS X 10.4 makes it an old system, 10.6 and 10.7 require an Intel processor at least with Lion demanding an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor.
What system do you have? -
After I clicked and downloaded the newest version of itunes I no longer am able to connect with the store. I get an error (-32-12) and it says to check the connectivity. The problem is with the on line connection. I attempted to reload itunes , still the same problem exists.
... and that's a new one that I wasn't expecting ...
Okay ... lets try a complete uninstall/reinstall as per the following document:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 -
How to manually sync podcasts or music to an iPod using the newest version of iTunes? Please advise. Apple's i nstructions still say to drag to the iPod icon under "devices" on the left, but that's no longer there. The iPod word appears in the upper right but won't let me drag to it.
Click View>Show sidebar
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