When I try to join creative cloud as a student it brings up an error.

Whenever I try to join creative cloud as a student it brings up an error when I try to enter my institution."We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact Customer Support." Without entering this information I can't purchase anything. I've logged out and back in and that doesn't work.

Hi there
It looks like your order has processed successfully.
Please let me know if you still have issues.
Thanks
Bev

Similar Messages

  • When I try to download Creative Cloud on my mac  Error Starting Creative Cloud comes up

    When I try to download Creative Cloud on my mac  Error Starting Creative Cloud comes up message is:cookies dir: cannot make folder/cookies:Permission denied (error 13). What to do?

    Thank you!
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    15 sep 2014 kl. 22:52 skrev Sheena Kaul <[email protected]>:
    When I try to download Creative Cloud on my mac  Error Starting Creative Cloud comes up
    created by Sheena Kaul in Adobe Creative Cloud - View the full discussion
    Hi weddinginsweden,
    Please refer to the help document below where this issue stands resolved:
    Re: cannot make folder /cookies: Permission denied (error 13)
    Regards,
    Sheena
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  • Error 50 when i try to update creative cloud

    When i try to update creative cloud ( for updating later lightroom) , I get error 50?

    Hi Yvetot36,
    Please refer to the following thread where this issue stands resolved:
    Error code 50
    Regards,
    Sheena

  • HT204053 when I try to join the cloud, the message says "verifying account" followed by "check e mail" but no e mail comes?

    when I try to join the cloud, the message says "verifying account" followed by "check e mail" but no e mail comes?

    Welcome to the Apple community.
    Have you asked for another email to be sent to you. Start here, change your country if necessary and go to manage your account.

  • Hi everyone- does anyone know how to fix "error-600" which comes up when i try to launch creative cloud installer- its driving me insane..

    Error-600 keeps appearing when I try to launch creative cloud installer- does anyone know how to fix this? osx 10.9.2
    help is greatly appreciated

    Welcome to Adobe Forum,
    If there is no billing issue, then I would like to mention that
    Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
    So you need to login with your Adobe ID and password to activate the cloud membership.
    Log out & log back in of the CC Desktop App.
    In case it is not signing in successfully please try the following:
    I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:
       Windows:
       In windows 7 navigate to following location:
         /windows/system32/drivers/etc
       1. look out for "Hosts" file
       2. Open it with notepad
       3. Check if you have any entry for Adobe
       4. Remove the entries and try again launching any product from CC
       Mac:
       1. Please click on "Go" and navigate to /private/etc
       2. Open "hosts" file and check out for any entries for Adobe.com
       3. Remove the entries and save the file
       4.  try again launching any product from CC
    You can refer :
    http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
    Please let us know if it worked.
    Regards,
    Rajshree

  • When I try to update creative cloud I get a popup to login, I enter my Adobe password but it doesnt work. I reset my password and tried again but it still doesnt work.

    When I try to update creative cloud I get a popup to login, I enter my Adobe password but it doesnt work. I reset my password and tried again but it still doesnt work.

    Hi,
    Thank you for getting back to me. I was able to locate the opm.db file and delete it. (as instructed below) I go to applications>Adobe Creative Cloud and double click. It prompts me to login, it logs in and says there is an update, I click update and it prompts me to sign in with my password, I enter the same password and it doesn't take it. Also, the opm.db file is back in the OOBE folder. Im I launching Creative Cloud incorrectly?
    Close the Creative Cloud Desktop application.
    Navigate to the OOBE folder.
    Windows: :\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
    Delete the opm.db file.
    Launch Creative Cloud. Try signing in.

  • Adobe installer just hangs when I try to update Creative Cloud, how can I fix?

    Adobe installer just hangs when I try to update Creative Cloud, how can I fix?

    Hi Totti Pointer,
    Please follow the below mentioned steps:
    1. Navigate to Application/Utilities/Adobe Installers and uninstall CC desktop.
    2. In Application/Utilities/ trash Adobe Creative Cloud and Adobe Application Manager folder.
    3. Go to Library/Application Support/Adobe and rename OOBE to OOBE.old.
    4. Go to ~/Library/Appplication Support/Adobe and trash OOBE.
    Try to install CCD again and let us know if still the same issue.
    Regards,
    Romit Sinha

  • When i try to download creative cloud its dosent

    when i try to download creative cloud its dosent downloding plz help me as soon as possible

    My suggestion is you probably have a desktop that is filled with icons, and can't see the cloud mounted image in the crowd of icons. If you have a crowd of icons, go to your Hard drive-> Users -> yourname -> desktop folder, and create a folder inside that folder and drag all the items in the desktop folder into the new Untitled folder you just created.  If you have nothing on your desktop, go to Finder menu -> Preferences and check the items shown here:
    When you mount a DMG file, it looks like the image that opens when you click on this link, on your desktop:
    http://km.support.apple.com/library/APPLE/APPLECARE_ALLGEOS/HT1611/HT1611_2.jpg
    You'll double click that icon, and the window should appear with the Cloud installer to double click, or the folder/file containing the Cloud software to be copied over to your Hard drive -> Applications folder.  Once done, the Cloud software should be in your Hard drive -> Applications folder.  It may be in a sub folder called Adobe something.   

  • I have serial numbers for previous versions so why dont qualify for members price when I try to buy creative cloud?

    I have serial numbers for previous versions so why dont qualify for members price when I try to buy creative cloud?

    We can't know. You have not told us anything about your existing products nor under which specific licensing/ pricing they were purchased. Not every product is eligible for discounts and that is just that.
    Mylenium

  • When i try to update creative cloud i get the message that i have another creative cloud open and i have to close it first?

    Once i had installed a trial from creative cloud. Now i bought the creative cloud. I want to use it but every time i open creative cloud i first have to update it. When i try to updrate i get an error that i have another creative cloud open on my computer and i first have to close that one. but i don't know how... I hope somebody here can help me! Thanks

    Hi laura2110,
    Kindly specify the OS so that we can help you in a better way.
    To end process follow the below mentioned links.
                  Windows : End a process - Windows Help
                  Mac : Activity Monitor: Quit a process
       2.  Restart the machine and retry.
       3. Please re-install Creative Cloud if you are facing trouble updating it.
            Creative Cloud Help | Install, update, or uninstall apps
    Thanks,
    Atul Saini

  • When I try to install Creative Cloud, it tells me Installer failed to initialize. How can I fix this?

    I had an issue with my Dell laptop and everytime i had opened Photoshop it would freeze and crash my computer. I had to recover my computer almost a month, and now when I try to redownload photoshop and creative cloud it tells me the same error message. Any ideas how I can properly download Creative Cloud?

    Hi Jascam,
    Please refer to the help document below to fix the issue:
    Error: "Installer failed to initialize" | Windows
    Regards,
    Sheena

  • Why do I keep receiving this message when I try to enter creative cloud download center?

    Can someone help me resolve this??  I have try different methods and the same message appears.  The sad thing is that no even the desktop application can be download. I'll appreciated every help that you can give me.  Thanks

    Link for Download & Install & Setup & Activation problems may help
    -Chat http://www.adobe.com/support/download-install/supportinfo/
    OR
    Some download & install troubleshooting links
    -Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
    -http://forums.adobe.com/community/download_install_setup
    -http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
    -http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
    -http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    -Server won't connect https://forums.adobe.com/thread/1233088

  • It stands cant install creative cloud for desktop  error kod 1 when i try to install creative cloud?

    What can i do?
    I have windows 8

    Hi,
    Please refer to the help document below to fix the error:
    Error: "Failed to install" | Creative Cloud Desktop
    Regards,
    Sheena

  • Computer says you've been signed out when I try to enter creative cloud

    This is apparently a problem for many people.  What's the solution?
    Joe and Mandy

    Please refer to:
    You are no longer signed into your Creative Cloud applications
    Re: I keep getting signed out of Creative Cloud and getting reverted back to trial version
    Re: Creative Cloud desktop app STILL signing out automatically
    Regards
    Rajshree

  • Migrated to a new mac pro and keep getting an install error when trying to update the creative cloud app

    I get an error when I try to start creative cloud that asks me to update. I download the updated installer and run it. I then get an error that says:
    Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of Creative Cloud from 'http://www.adobe.com/go/adobecreativecloudapp'.
    Following the message is two buttons. Quit and Get Creative Cloud. If I follow these directions I will sit here all day just downloading and trying to install Creative Cloud only to find out that I have a problem for which I need to download and install Creative Cloud. This would be like the person who uses a whole bottle of shampoo every time they get in the shower just because is says lather rinse repeat. Can you break this endless loop for me?

    Ado Bee in the future please only migrate documents and settings.  Adobe applications are not designed to be copied from one computer to another.
    You may still be able to recover by completing the following steps:
    Run all available uninstallers in the Applications/Utilities/Adobe Installers folder
    Run the CC Cleaner Tool - Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    Reinstall the Adobe Creative applications included with your membership - Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html

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