When I try to launch the product, it says the Serial Number is valid but a qualifying product couldn

When I try to launch the product, it says the Serial Number is valid but a qualifying product couldnt be found on the computer..same error others are reporting,  I  have been waiting for over 1 month and have not been able to get an anwer .  

You purchased the upgrade version and the serial number of the qualifying product is needed to complete the install. If it can not find a qualifying product installed on the machine, it should be asking you for the SN of that product, not the SN of the new install.

Similar Messages

  • I just dowload and pay the new LR6. I already have the LR 5.7 on my PC with OS 8.1 64bits - when I try to enter the serial number Adobe informs me that there are no eligible product available - the list doesn't include the LR6 version ?

    I already have the LR 5.7 on my PC with OS 8.1 64bits - when I try to enter the serial number Adobe informs me that there are no eligible product available - the list doesn't include the LR6 version ?

    thank you very much!
    everything's allright
    bye

  • HT1349 Help, I purchased a used iPad. When I try to register the serial number. It says it's already registered. How do I get this corrected?

    Help, I purchased a used iPad. When I try to register the serial number. It says it's already registered. How do I reregister my iPad under a new user?

    Welcome to the Apple Support Communities
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  • I bought acrobat adobe professtional version II in 2012.  Now I re-download this software to my new computer.  All info was downloaded.  But when I oopened the file, I need to verify the serial number.  It showed up that the serial number is valid, but th

    I bought acrobat adobe professtional version II in 2012.  Now I re-download this software to my new computer.  All info was downloaded.  But when I opened the file, I need to verify the serial number.  I entered.  But it showed up that the serial number is valid, but the qualifying product could not be found.  I could not be able to find Ver 11 from the list.  What can I do?

    The qualifying product is the older version that you owned before you purchased the upgrade to version.  It is what qualifies you to use the less expensive upgrade version.  So you need to select the older version and provide its serial number to prove that you qualify for using the upgrade.
    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

  • When I try to register for AppleCare, it says my serial number is invalid.  What should I do?

    When I try to register for AppleCare, it says my serial number is invalid.  What should I do?

    Call 1-800-275-2273.
    They should be able to help you.
    Clinton

  • CS6 Design Standard Serial Number is valid, but a qualifying product could not be found...?

    I am attempting to reinstall CS6 Design Standard after a computer upgrade, however the Application Manager won't take my serial number.  In particular, when I enter the serial number, I receive the following error message:
    Serial Number you provided is valid, but a qualifying product could not be found on this computer.
    When I enter the serial number for one of the products that should be eligible for the upgrade, I receive the error message:
    This serial number is not for a qualifying product.  Please try another.
    I've attempted this on a couple of machines with the same result.  I've also attempted to install CS6 Design Standard after installing numerous other products: CS5 Design Premium, CS5 Design Standard, CS3 Design Standard... and none of these were found as qualifying products.
    I'm attempting this on OS X 10.9.3, on numerous MacBook Pro configurations from the past four years.  It is plugged into the network, and the connection is active.  I haven't seen anything in Console that is related.
    Is there someone from Adobe that I can contact to get verification of this Serial Number, and what product it would be attached to?
    Thanks,
    shane.

    The Serial Number you have is a upgrade Serial Number from a older version.
    So when you try to install, you have to insert the Serial Number for CS6 Design Standard and on the next screen, you need to choose the old product from drop down list and enter the Serial Number for that.
    It is not necessary to install the old application before installing CS6 Design Standard , all you need is the Serial Number for the old version.
    If still you have issue, you can contact the support as mentioned by Steve.
    http://helpx.adobe.com/contact.html

  • Serial Number is valid but product cannot be idetified

    I have installed Adobe X1 on my notebook
    the message states that the serial number is valid but cannot locate the correct product
    the drop down bix does not show Adobe X1
    I cannot get the Adobe X1 to open
    I also have the Adobe reader on the notebook - do i need to uninstall that program
    Please note I have 2 serial numbers as i akso bought the same product for my home PC
    How can I get the Adobe X1 to open

    You likely have the upgrade version and you need to provide the serial number for the qualifying upgrade product. For Acrobat, that goes back to AA 9. So you need 2 SNs for the installation, the old vesion SN and the SN for AA XI.

  • I've downloaded the new version according to Creative Cloud but when I try to launch the app the window appears saying there is a new version, so I click on download now and it crashes. What's happening and what should I do? Thanks.

    I've down loaded the new version according to Creative Cloud but when I try to launch the app the window appears saying there is a new version, so I click on download now and it crashes. What's happening and what should I do? Thanks.

    Thank you so much. I finally got it to work. I don't know why it has to be such an ordeal when it comes to Adobe products!
    Todd
    Todd McVey
    Art Direction
    201-723-0104
    [email protected]
    www.toddmcvey.com
    @mctwitthis

  • When I try to launch the edit tab, I get a error message to close restart my computer and try again.

    When I try to launch the edit tab, I get a error message to close restart my computer and try again.

    The editor saved prefs often get corrupted. This is because PSE saves your settings each time you close the application. Problems can sometimes occur if you don’t let the program close properly or if you launch another application too quickly whilst closing down Elements. You may need to rebuild the editor preferences to resolve any conflicts. To begin, close Elements.
    Hold down the Ctrl+Shift+Alt keys and simultaneously click on the Edit button on the welcome screen. After a few seconds release the three keys and look behind the welcome screen by closing it. Alternatively hold down the three keys whilst  clicking on the desktop icon for the Editor or PhotoshopElementsEditor.exe in the Programs folder. Keep holding down all three keys for a few seconds; then release. You should get the settings option.
    When you see a pop up box with the words: Delete Adobe Photoshop Elements Settings File?
    Click on Yes
    Then wait whilst Elements rebuilds the preferences.

  • When I try and launch the trial, it says I'm not connected to the internet which I clearly am.

    When I try and launch the lightroom trial, I am being told that I am not connected to the internet when I know I am.
    Lee

    You may want to check it with Windows or other burning software to make sure it's still working fully and the drivers are up to date.

  • HT4623 When I try to launch the Itunes app on my Iphone, it starts and then quits right away.  What should I do?

    When I try to launch the Itunes app on my Iphone, it starts and then quits right away.  What should I do?

    I would reinstall iOS 7.
    Open iTunes (11.1 or later) on your computer and plug your iPhone into your computer.
    Sync your iPhone with iTunes.
    Click on your iPhone device and from the Summary Tab, Back up using iCloud and/or iTunes.
    On your iPhone, open Settings/iCloud and turn off Find My Phone.
    In iTunes, click on the Restore button on the Summary tab next to Check for Updates.
    iTunes will completely wipe your phone and reinstall iOS 7.
    Setup your iPhone as new and restore from your back up.
    Check to see if the iTunes app is functioning correctly and not closing on you.
    I did this last night when setting Limit Ad Tracking kept closing Settings and taking me back to the Home screen. After reinstalling iOS 7, the issue went away.

  • "The serial number is not for a qualifying product. Please try another"

    I purchased, downloaded, install and am using successfully
    ADOBE ACROBAT XI PRO
    Version (11.0.07)
    Installed 12.02.14
    Purchased 12.02.14
    Adobe Acrobat XI Pro (Windows, English)
    I have tried unsuccessfully to register 6+ times
    I receive the message:
    The SN is not recognized (error statement= "The serial number is not for a qualifying product. Please try another")
    I have a total of about 5 sessions that amounts to about one hour trying to solve a problem, navigating your website, going into endless cycles, and have noticed there is no way to call a phone number to fix a problem.
    Is this the new Adobe Paradigm?
    It appears to be an administrative problem with Adobe
    What is the fix?
    Please advise

    The message means that you have an upgrade license. You just need to prove you are eligible by entering the serial number of the Acrobat 9 or X license that you have - that is the "qualifying" product. It is not asking you to enter the Acrobat XI license again, you already did that.

  • While upgrading Adobe Creative Suite CS4 ME into Adobe Creative Suite CS5.5 Design Premium, I get an error saying This serial number is not of a qualifying product, please try another. I used to be able to get a code from customer service but I can't get

    While upgrading Adobe Creative Suite CS4 ME into Adobe Creative Suite CS5.5 Design Premium, I get an error saying This serial number is not of a qualifying product, please try another. I used to be able to get a code from customer service but I can't get to the chat. Please advise!!!!

    MoeGhazal I reviewed your account and it looks like you have have upgraded from a CS4 volume license for Design Premium to a retail upgrade of Design Premium 5.5.
    I also show that you made two purchases of CS5.5 Design Premium but the second purchase was canceled.  Please make sure you are utilizing the serial number which ends in 7886.
    If you are using the correct serial number then it is likely the installer will not recognize your volume license CS4 serial number as being valid for an upgrade.  If you can contact our support team then you can be walked through an unlocking procedure to allow you to proceed with the installation.  You can contact our support team directly at Contact Customer Care.  You may want to try installing a web browser you have not previously utilized.  It is likely a toolbar or some other software application is affecting your ability to access chat support successfully.
    If you are still unable to reach our support team then please verify the information under your account is accurate.  If you can please then update this discussion after confirming this then I can request a member of our support team contact you directly.
    Again I would recommend reaching out directly if possible as it will be the most efficient method of resolving your current error.

  • Hi, when i buy the Canon 5D mark III I was given a version of Adobe Lightroom 5, I install Lightroom and when I go to put the serial number tells me it's not valid, do not know what I can do. Thank you.

    Hi, when i buy the Canon 5D mark III I was given a version of Adobe Lightroom 5, I install Lightroom and when I go to put the serial number tells me it's not valid, do not know what I can do. Thank you.

    Try serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Hi, I would like to install my Creative Suite 5.5 Design Standard - I got the serial number and disk, but you are asking for another product and serial number that I dont have? What should I do?

    Hi, I would like to install my Creative Suite 5.5 Design Standard - I got the serial number and disk, but you are asking for another product and serial number that I dont have? What should I do?

    The serial number that you might have is an upgrade version & it will be asking for a previous qualifying version serial number.
    The issue can be different too, please contact Adobe Support for resolution: http://adobe.ly/yxj0t6
    Regards
    Rajshree

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