When I try to load a film, I get an error message "Premier Eliments 12 has stopped working"

when I try to load a film, I get an error message "Premier Elements 12 has stopped working"

You'll need to get the specs for these videos and set up your Premiere Elements project accordingly. (MOV is just the package for the files. It tells you nothing of the video specs.)
Open the video files in the free download G Spot or Media Info and post to this forum the dimensions, frame rate and audio and video codecs listed.

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