When I try to make a call from my contacts my 4s sends me to texts instead anyone know how to stop this

Any answers

I am having the exact same issue and have called customer service no less than 5 times, husband has called once.  Every time I get a new answer.  We've been told go buy new sim card from walmart (for $50???!!! Not going to happen for this brand new phone I just bought a week ago from Best Buy) or get one from my local verizon store (which, by the way, won't or doesn't do a THINK with prepaid cell phones).  Been told our phone is no good and to return it.  Been told we don't get coverage here.  (Have been able to successfully make 2 calls and receive 1 so that can't be the case.)  Twice we have thought the issue was resolved, only to find that when we hung up with the customer service rep, it was right back to where it was before.......we ported a number in from another prepaid carrier, which may be the issue as the phone worked before this.  But, Geez, Verizon, I've had the phone activated for 1 week and have gotten to use it so little.  By the way, texting and 4g LTE work perfectly!  And Verizon, getting through to a human on that menu of yours?  Hmm.....

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