When I try to open a document sized 9" by 18", Reader opens it as standard 8.5" by 11". Is there a way to resize the frame in Reader? Do I need a different software?

The document is a seating chart for my wedding. I made the document in Word because of instructions from this site: http://mrsfancee.com/chalkboard-seating-chart/
When I save it as a pdf, Reader just fits what it can from the original document into the standard page settings and cuts off parts of my document. Is there a way to make this work with the Word document? Or do I need to start all over in a different software? I'm kind of panicking because it's for my wedding in 11 days, and apparently I don't know what I'm doing at all.
Sidenote: I called Microsoft already and they told me the problem isn't on their end, so that's not an option.
Thank you in advance.

What are you using to save as a pdf? Reader doesn't have anything to do with creating the pdf. If you are simply using the "Save As>PDF in Word then yes, it's a Microsoft issue. No Adobe product is involved in that part. Adobe Reader is only seeing what is created.
But, when you say it's being cut off do you mean it's cutting it off in the pdf itself or is it all visible in the pdf but is being cut off when you print?

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