When I try to open Adobe Acrobat XI Pro it just freezes, it also freezes when opening a PDF document. What can be done to resolve this or troubleshoot this?
Adobe Acrobat Pro XI is having some issues. When just the base program opens it freezes before I can even do anything with preferences. The same thing happens when I open a PDF document from anywhere. I have cleared the %temp% directory and repair installed the program with no success in finding a resolution to this issue. I have removed Adobe AIR as a thread indicated that this program could be the cause of some issues. I even restarted the print spooler as that was mentioned in a different post on Adobe Support Forums.
I would suggest rebooting (particularly if you have not) and log in as the administrator. Also, it sounds like you can open Acrobat, but then it locks up when you try to do the preferences. So in that case go to Help>Repair and apply that. Then repeat the process with Help>Updates to get current. See if that resolves the issues. Since you mentioned %temp%, I assume you are on a windows machine, but which one?
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Start Time: 01d0079a09bba381
Termination Time: 13
Application Path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe
Report Id: 4f145db6-7391-11e4-8fc1-005056c00001
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Zusatzinformation 3: 0a9e
Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789
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Path: /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 9.5.0 (9.5.0)
Code Type: X86 (Native)
Parent Process: launchd [178]
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OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 573578 sec
Per-App Interval Since Last Report: 318700 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 2FBD03A6-9A6E-407D-B683-2DA98F1D700F
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000030000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread -
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pls help
Hi,
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