When I try to open an email, two (2) "Firefox Document(s)" try to download. How can I stop this?
I have Window7 64 bit and use Microsoft Outlook 2010 for email. Every time I open an email, two documents try to download. They are each called Firefox Document with very long "names"(?). An example is {86E67A0-2915-4CDA-8941-96A5C9A3FCF8}.hmtl.
I have to cancel one and then the other popup windows. Then the same thing happens for the next email I open but the "name" of the file is different. In addition to this being a pain in the butt, I'm now afraid to send any email for fear the receiver will get the same problem. I was thinking of doing a restore, but read that such an action by design does not change email. How can I send you a screen shot?
If this is not an intentional change by your email website, you might try the following. When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:
* right-click and choose View Page Info > Security > "View Cookies"
* Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
Then try reloading the page. Does that help?
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