When I try to open CS5, I get an error message that it cannot initialize the preferences file because it has been deleted. How do I fix this?
The last time I used CS5, I changed the scratch disc in the preferences file; now Photoshop will not open saying that the preferences file has been deleted. I didn't delete the file. How do I fix this?
As you open Photoshop, hold Control + Alt + Shift (or Command + Option + Shift on a Mac). That will trigger a preferences reset dialog, Photoshop will go back to default state when you do that.
Similar Messages
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When I try to open editor I get an error message that I am not connected to the internet (which I am) or my computer clock is set incorrectly (which it is not).
This is normally to do with activation. You need to contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Serial number issues or activating my product
3. Click on the blue button: Still need help? Contact us – then click the button marked “chat now”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Ensure you have your serial number.
Click here to get help now Contact Customer Care -
When I try to open iPhoto, I get an error message that says it can't open the application because it may be damaged or incomplete.
Make a temporary, backup copy (if you don't already have a backup copy) of the library and apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Select the options identified in the screenshot.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
Download iPhoto Library Manager and launch.
Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option
In the next window name the new library and select the location you want it to be placed.
Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
Happy New Year -
When I try to open Firefox, I get an error message that reads "The procedure entry point ?CreateDrawTargetForCairoSurface@Factory@gfx@mozilla@@SA?AV?$TemporaryRef@VDrawTarget@gfx@mozilla@@@3@PAU_cairo_surface@@ABUIntSize@23@@Z could not be located in the dynamic link library gkmedias.dll.
My only option is to click okay in the Error Message Box, but Firefox will not open then.Do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.
*(32 bit Windows) C:\Program Files\Mozilla Firefox\
*(64 bit Windows) C:\Program Files (x86)\Mozilla Firefox\
*http://kb.mozillazine.org/Installation_directory
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 17.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
*Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
Try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*https://hacks.mozilla.org/2010/09/hardware-acceleration/ -
for example...i will go to a restaurant website that has a menu. to view the menu i first have to click on the downloadable menu pdf file...after i click on it, a window appears showing i have downloaded the file...but, when i go to open the pdf, i get that error message...completely unable to open pdf files that ive downloaded
See:
http://www.java.com/en/download/help/quickstarter.xml - What is Java Quick Starter (JQS)? What is the benefit of running JQS? - 6.0 -
When I try to install itunes I get an error message that says "Cannot access internet connection \." Can someone please tell what this means?
My internet connection is working.Okay. We'll try a different utility.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
I just installed Lightroom CC. When I try to open it, I get an error message: "An internal error has occurred. Cannot create the required folder: ..."
Cannot create the required folder
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After updating my MacBook Pro to yeosemite I want my old desktop picture back. I did a full back up before the install. I found the "Settings" folder in Time machine but when I try to open it I get an error message saying "You can not open this folder. It is in TimeMachine".
Can you browse the Time Machine drive from Finder?
If you can and you know where the picture was stored ie on your desktop you can browse through the folder structure to the picture copy it and paste it somewhere on your new install before right clicking it and 'set as desktop background' -
I have just updated itunes on my pc (windows XP) to the latest version. When I try to open it I get an error message saying the application failed to start because MSVCR80.dll was not found< Have tried reinstalling with no luck. Any ideas?
try removing all itunes and all other apple program
follow this link for more info. http://support.apple.com/kb/HT1923
reboot ur window after uninstalling
after that download the latest itunes setup and install. -
Hi, just tried to upgrade to 11.2 but now when I try to open itunes I get an error message saying "the procedure entry point ADiAdID_acquirematchslotifnecessary could not be located in the dynamic link library iAdCore.dll". Any suggestions for a non techy person?
See Troubleshooting issues with iTunes for Windows updates.
Try the repair tip in the third box first.
tt2 -
My 2014 version of InDesign disappeared from my dock. when I try to open it i get an error message
my 2014 version of InDesign disappeared from my dock. when I try to open it i get an error message
Hi [email protected],
Please specify the error message that you are getting.
Regards,
Sheena -
I cannot upload my iPhoto book to the Online Store. I get an error message that I cannot connect. Instructs me to try again later. Apple support said servers are too busy. Anyone else have this problem and a solution?
I get an error message that I cannot connect. Instructs me to try again later.
Try again later?
LN -
When I open iTunes I get an error message "MSVCR80.DLL missing". I downloaded this .dll and installed in C:\Windows|System32. I then scanned my computer to fix registry errors.I uninstalled iTunes and reinstalled and got the following error message "Apple Mobile Device failed to start".
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
When I try to open itunes I get the following message: Itunes error R6034 An application has made an attempt to load runtime library incorrectly. An help greatfully received. I have also attemted to reload itunes to no avail.
Hey Sheribabe,
Thanks for the question. I understand you are experiencing issues when connecting your iPad. Let’s troubleshoot your iTunes installation by completely removing and reinstalling iTunes and all related components:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Thanks,
Matt M. -
When I try to install iTunes, I get an error message that Apple Application Support is required.
When I try to install iTunes on my Windows 7 PC, I get an error message that Apple application support is needed. What do I need to do?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if Apple Application Support won't install normally. You could try this approach first.
tt2
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