When I try to open Elements Organizer Windows says it has shut down

When I try to open Elements Organizer, Windows says it has shut down and is searching for a problem.  How do I resolve this situation?

I have Vista and Elements 10.  The help desk had me transfer my catalog
file to the desktop and it worked.
From:   Jeff A Wright <[email protected]>
To:     matto5150 <[email protected]>
Date:   01/15/2012 12:36 PM
Subject:        When I try to open
Elements Organizer Windows says it has shut down
Re: When I try to open Elements Organizer Windows says it has shut down
created by Jeff A Wright in Downloading, Installing, Setting Up - View the
full discussion
Did it ever work?  Which version of Windows are you using?  Which version
of Elements do you have?
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