When I try to open folders in e-mail using firefox I get a message "There appears to be a problem loading the message list". Re-setting firefox did not help.

When I go to e-mail I get the inbox. I cannot access other folders such as 'sent items' or 'spam' however and when I go back to inbox I get the same message. The problem only arises using firefox - not internet explorer. I have tried resetting firefox and the default settings without effect.

Clear your cache and cookies (for the affected site) to see if that makes a difference.
<h4><u>Clearing Cache</u></h4>
# Press '''CTRL/CMD + SHIFT + DEL''
# Select "time range to clear" to '''Everything'''
# Expand the "Details" by clicking the Arrow
# Uncheck everything except Cache
# Click Clear Now
<h4><u>Clearing Cookies</u></h4>
# Go to the orange Firefox button > Options > Privacy > Remove individual cookies
# Search for the site you are having issues with and click Remove Cookies
# Restart Firefox and try again

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