When I try to open iTunes, the page comes up but is inoperable.

I have had iTunes installed on this laptop for a year, but when I opened iTunes today, the screen froze. No buttons would work.
After having this happen, I uninstalled iTunes from my computer then downloaded the newest version from the Apple website. Same thing happened. So I uninstalled again and tried to wipe all traces from my hard drive. I have rebooted a dozen times in this install/uninstall process and have gone into the application files and deleted all Apple applications and folders, then rebooted, then downloaded and installed itunes again. The last time I did this, I disable Norton before downloading and installing iTunes.
Same result. Frozen screen.
IBM Thinkpad   Windows XP  

ack, i hate when people say they installed and uninstalled several times. It makes a mess of files on your computers and can impair things once you get iTunes going. Use Microsofts CleanUp Utility and clean up all that mess.
Next, I want you to do something. Since iTunes kinda randomly froze on you, I want to rule out malware. Especially since you have Norton. Go download this free malware tool here: http://www.ewido.net/en/ It is really great at catching and removing the malware that affects iTunes.
Then, I want you to turn OFF Norton prior to downloading iTunes. I want you to try to download it, but this time save it to your Desktop or harddrive and install it from there instead of trying to do it over the internet.
Next, you will have to configure your Norton Firewall to play nicely with iTunes. But leave it off first to see if you can get iTunes working without freezing. Come back if you still have problems.
Rachyl

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