When I try to open my e-books I get a message saying I can't because the licence key is damaged. How do I fix this?

I can't open my e-books because I get a message saying the license key is damaged. How did this happen and how do I fix it?

Go back to the earlier version 1.72  After wasting 2 days on the problem this solved it.  This is thanks to another user - no thanks to Adobe.

Similar Messages

  • When I try to open my e-books I get a message saying cannot open because the license key is damaged. how do I either fix this or get my money back.

    when I try to open my e-books I get a message saying it can't be done because the license key is damaged. How do I either fix this or get my money back. This is very frustrating and I will probably never buy an e-book again.

    Go back to the earlier version 1.72  After wasting 2 days on the problem this solved it.  This is thanks to another user - no thanks to Adobe.

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    I have Aperture3 and iPhoto.  When I try send video clips as attachments, I get a message saying Quicktime can't open the .avi - why?  Others couldn't open them so I sent them to myself and get the same message.  Doesn't seem to be a size issue as I've tried with really short clips (4 seconds).  As I recall, I didn't have this problem before buying Aperture last fall, when I only had iPhoto.  It appears that by default, an attachment to an email automatically comes from my iPhoto files and not Aperture - assume that is supposed to happen but not sure.  Thanks for any and all help!
    Jim

      When I try send video clips as attachments, I get a message saying Quicktime can't open the .avi - why?
    How are you tryin to send the .AVI file? Are you sending the attachment directly from Mail or from Aperture or iPhoto?

  • When I try to install 3.6.13 I get a message that I can't because I don't have permission to access some parts.

    I have downloaded Firefox 3.6.13 on my new MacBook Pro. When I try to move the Firefox icon to the Applications folder as instructed I get a message that says I can't do this because I don't have permissions to access some parts. I am the administrator and the only one who uses the computer. The box in system preferences that allows me to administer the computer is checked.

    * Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
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    This happens on both my Macs: Macbook running OS 10.4, and iMac running OS 10.5. The message doesn't say which privilieges I needs, nor anything about being the administrator, but on the iMac I am the administrator, and on the MacBook I have administrator privileges.

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  • I have Windows XP / bootcamp and can connect to the internet via Wi Fi (Apple Express) but when I try to open Int. Explorer I get a message "cannot connect".  I checked to make sure IE is not off line.  Any suggestions please?

    I have Windows XP / bootcamp and can connect to the internet via Wi Fi (Apple Express) but when I try to open Int. Explorer I get a message "cannot connect" yet my computer is connected with a strong signal.  I checked to make sure IE is not off line.  Any suggestions please?

    Try using a different browser as a test.

  • When I try to install an app I always get a Message saying that may password is incorrect, I have change My password Many times, what can I do?

    When I try to install an app, I always get a message saying My password is invalid
    What am I doing wrong?

    Try this:
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  • TS3297 when i try to access itunes store..i get a message saying 'cannot connect to itunes store..PLEASE HELP!!!

    when i try to access itunes store..i get a message saying 'cannot connect to itunes store..PLEASE HELP!!!

    Hello Ducati848,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
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    http://support.apple.com/kb/ts1717
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  • HT4539 When i try to update/download any app i get a message saying your account is not valid on the indian store go to usa store, can anyone help fix this prob of switching stores. Thnx

    When i try to update/download any app i get a message saying your account is not valid on the indian store go to usa store, can anyone help fix this prob of switching stores. Thnx

    Change to UK App Store
    1. Tap "Settings"
    2. Tap "iTunes & App Stores"
    3.Tap "View Apple ID"
    4. Enter your user name and password.
    5. Tap "Country/Region."
    6. Tap "Change Country/Region"
    7. Select the region where you are located.
    8. Tap "Done".

  • I use Yahoo mail. Why do I sometimes get a message saying "Safari can't identify the website ca.mg5.mail.yahoo.ca ? When I click continue there is no problem.

    How do I stop getting messages saying "Safari can't identify the website ca.mg5.mail.yahoo.com.  The cerrtificate for this website is invalid " In fact there does not appear to be a problem because when I click "continue" everything proceeds as usual. But I would like to stop getting this message.

    Back up all data.
    Unlock the Network preference pane, if necessary, by clicking the lock icon in the lower left corner and entering your password. Cllck Advanced, open the DNS tab, and change the server addresses to the following:
    8.8.8.8
    8.8.4.4
    That's Google DNS. Click OK, then Apply.
    In Safari, select
    Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
    and confirm. If you’re using another browser, empty the cache. Test. Any difference?
    Notes:
    1. If you lose Internet access after making the above change to your network settings, delete the Google servers in the Network preference pane, then select the TCP/IP tab and click Renew DHCP Lease. That should restore the original DNS settings; otherwise restore them yourself. Remember that you must clickApply in order for any changes to take effect.
    2. I don't use Google DNS myself, though I have tested it, and I'm not recommending it or any other DNS provider; the server addresses are offered merely for testing purposes. There may be privacy and technical issues involved in using that service, which you should investigate personally before you decide whether to keep the settings. Other public DNS services exist.

  • Why does illustartor CC open then crashes and i get a message saying windows don't know the prob?

    why does illustartor CC open then crashes and i get a message saying windows does not know what the problem is. everytime i open it, Now i know it works on my computer becuase i've used illustartor plenty of times on my current desktop but ever since today its been acting wierd and work so i've unistalling and reinstalling but still nothing works then i tried installing on another hardrive still did not work and i cleaned out my registryies, optimized my disk, and cleaned temp files tooo so i just do not know what went wrong and i really need help i have class assignments that i have to get done in illustartor so if anyone can help me and let me know what the problem is and what i have to do i would really apreciate it.

    Hi J,
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    Thanks,
    Dhirendra

  • When I try to open I tunes I get abox that says I tunes is corupt or not installed properly. How do I fix this

    When I try to open I tunes, I get a box that says I tunes corupt or not installed properly.
    How do I fix this

    Hello there, Dan Mat.
    The following Knowledge Base article covers the steps you would need to follow to properly uninstall and reinstall iTunes:
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    http://support.apple.com/kb/HT1923
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro D.

  • When I try to open a zip file, I get a message that state operation not permitted. What do I do to correct this?

    I've retrieved a download application in zip file format. During download, a message appears that states decompression failed. When I try to open the file, I get a message that the operation is not permitted. How do I correct this situation?

    Make sure the place you are downloading the zip file isn't using a password protected zip file. 
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    Where are you downloading the application from?
    Is your data backed up?
    Are you using any firewall software or system optimization software, or any browser addon software?

  • When I try to open Adobe Reader XI I get a note saying raise without handler. ??

    When I open Adobe Reader XI I get a note saying "raise without handler" WTF is that ???

    Don't know. You might want to try the Reader forum.

  • HT4059 when I try to access my purchased books, I get a message that says I cannot connect to iTunes

    When I try to access my purchased books in iBooks, I get a message that says "Cannot connect to iTunes Store." However, if I go into iTunes, I can connect right up. Why will it not let me see my purchased books in iBooks?

    I'm having a similar problem...but mine results from an OS upgrade from 10.6.4 to 10.8.5.
    Where did you access a clean copy of Java SE 6?  The link at adobe for archicval plug-ins is a dead download (and it doesn't appear to contain Java SE 6.).
    Jerry

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