When I try to play a song on Itunes, it has an explanation point next to every song and wont play.

The usual reason for missing files is that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes.
When you get things fixed make a backup.
tt2

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I have downloaded a song in itunes, but it appearing in my phone as light grey and wont play.

I have purchased a song from itunes on my iphone, but it wont download correctly. It is appearing in light grey with no artwork and won't play when I click on it. I've have tryed deleting it and re-downloading, but the same happens ever time. It has download to my ipad fine, so there is nothing wrong with the purchase. Can anyone help?

Yes, this is very frustrating. OK, I have a lot of songs on my iPod and in iTunes that were transferred from CDs. Only the 'purchased' songs from iTunes show up on my phone, not the 3,000+ songs I physically downloaded from said CDs. On the screen of my iPhone, the songs are in grey and next to it in red is a circle with a square inside (similar to when you download an APP) but it won't download. I am now trying the 'home sharing' that I found in an old post and syncing the phone, again, to see if that helps. I think I am going to have to make a trip to an Apple store. If anyone has an answer to this, I would appreciate it. Many thanks, JP

HT203175 I don't know whether these articles apply or not. Here's what I seeing in my iTunes program. When I open iTunes, I see little exclamation points next to EVERY song that has been downloaded. Therefore, I can't play them from my computer or dwnl

Can somebody help me get rid of these exclamation points so that I can download all my songs to my iPod? Please? I don't know why they appeared, as I did have the songs working before and they were on my iPod. But, I didn't want ALL of them on there and I didn't know I could "select" which songs to send to the iPod. However, it's been a few months since I messed with it. But, yesterday, when I went to select my songs, I noticed all these excalamation points on everything that was there. Help, please! Again, I can't play them from my computer AND they won't download to my iPod!
Thanks,

This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes.
tt2

Recently got a new iphone but when i tried to sync it with my itunes, all my music appeared with a cloud beside it and doesnt play. Do i have to download each individual track by clicking on each cloud or is there an easier way? I have over 1000 songs!!!!

Recently got a new iphone but when i tried to sync it with my itunes, all my music appeared with a cloud beside it and doesnt play. Do i have to download each individual track by clicking on each cloud or is there an easier way? I have over 1000 songs!!!!

Hi. The two user tips both describe a sequence of steps that should get your library from the point where it threatens to wipe data from your device to where it is syncing normally, while recovering as much information as possible. It may still be necessary to wipe and reload the device but this should only take place once all the data that can be recovered has been recovered.
Doing step 1 of 8 and then complaining things aren't the way you want them to be yet strikes me as premature...
Since you appear to have all your media content, and we are discussing an iPod classic, not an iOS device, the main worries are already taken care of. What's left is ratings, playcounts, playlist membership and checked status. Since your device holds only part of your library at best you could only recover the missing data for the content that is on the device using third party tools.
Recreating the previous checked/unchecked status of every track in your library from where you are now may not be that easy. Syncing with selected playlists has many advantages, one of which would have been that you would have a named playlist that could have been retrieved by 3rd party software if you had used this method.
You haven't explained what caused your problem in the first place, but if you have a Previous iTunes Libraries folder holding old copies of your iTunes database (generated with each iTunes update) then it would be possible to restore the most recent of these and then update the library with any changes in your media folder.
BTW Apple doesn't offer free support for this kind of issue with iTunes.
tt2

I go to tools then options when I try to open saved passwords it brings up a red circle with a line through it and wont open

I go to tools and the options and I can't open any of the tabs at the top Eg I go to exceptions and I get a red circle with a line through it.This is the same for all of the options that have exceptions and saved passwords.

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
* Don't make any changes on the Safe mode start window.
* https://support.mozilla.com/kb/Safe+Mode
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

HT201272 I downloaded an album but one of the songs is corrupted, it only plays for about 4 seconds. When I try to re-download using the iTunes Store and "Purchased", it won't give me the option to download it again. How can I get the song I PAID for!!??

I downloaded an album but one of the songs is corrupted, it only plays for about 4 seconds. When I try to re-download using the iTunes Store and "Purchased", it won't give me the option to download it again. How can I get the song I PAID for!!??

Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting that track from your iTunes library and redownload it via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.
If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

When I try to sync my iPod with iTunes I can't because it says it's over capacity. It's not. It's a 16 GB iPod, it's only 105 songs on there. No movies or pictures or such. Anybody got a word of advise?

When I try to sync my iPod with iTunes I can't because it says it's over capacity. It's not. It's a 16 GB iPod, it's only 105 songs on there. No movies or pictures or such. Anybody got a word of advise? I've tried resetting the iPod but get the message that it's not possible cause i'm not connected to internet. I am though. Tried managing music manually. I've tried all the usual stuff.

Go to Settings > General > Usage and see how much is shown available and how much is in "Other".

I am having a problem when I try to select a photo or itunes song in Imovie or other programs. I get a window with grey lettering that says: "Open Itunes to populate this list" or "Open iphoto to see photos from your iPhoto library in this list. I have t

I am having a problem when I try to select a photo or itunes song in Imovie or other programs. I get a window with grey lettering that says: "Open Itunes to populate this list" or "Open iphoto to see photos from your iPhoto library in this list. I have tried relaunching programs and nothing appears. Seemed to start happening a while back after one of my system upgrades.

After a a lengthy conversation with Apple Tech. ($20), my problem seems to be solves. The Iphoto problem solved by trashing the plist file. The Itunes was more involved. We had to create a new Itunes folder and import the files into the new folder; and then import the playlists.

MY hard drive crashed and I had to replace it. Now when I try to sync my iPod with iTunes it says that I have to replace the old library (that is lost forever) with the new library to sync. I do not want to lose all the songs on my iPod! What can I do?

MY hard drive crashed and I had to replace it. Now when I try to sync my iPod with iTunes it says that I have to replace the old library (that is lost forever) with the new library to sync. I do not want to lose all the songs on my iPod! What can I do?

Copy all the content on your iPod back to your PC and into iTunes. Then go ahead and sync the iPod with your new library.
See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock

Hard drive on my mac died, installed new hard drive. When I try to sync my phone for the first time, will the computer wipe all the songs, photos, ibooks from my phone?

hard drive on my mac died, installed new hard drive. When I try to sync my phone for the first time, will the computer wipe all the songs, photos, ibooks from my phone?

Yes because that information is not located on the hard-drive of your new mac! If it is purchased content from the store, than this issue isn't as bad as it looks!
Here is a link explaining how to get your previously purchased content back:
http://support.apple.com/kb/HT2519
You also want to authorize your Apple ID account on the computer by following these instructions as well:
http://support.apple.com/kb/PH1730
Basically this link explains to go to the top left corner of your screen where you will see file, edit, view etc! Click on Store in that section and click on authorize this computer, also you want to make sure that the computer will not automatically sync by going to iTunes in the top left corner, just to the right of the apple symbol if iTunes is selected, and go to prefrences, and here you will see back up! Right under the back-ups has an option explaining to prevent devices from automatically syncing which is good cause you may be able to transfer your purchases from there which will put your content into the computer, and if that happens than we don't lose anything
Hopefully I was of some help:)

I pay to get music from Kazaa which uses a WMA format, when I try to add it to my Itunes it says that the songs is from a WMA format and Itunes uses AAC format, how can I get this music to my Itunes to put on my I-pod/

I pay to get music from Kazaa which uses a WMA format, when I try to add it to my Itunes it says that the songs is from a WMA format and Itunes uses AAC format, how can I get this music to my Itunes to put on my I-pod/

By converting the WMA files to AAC formatted files.

Songs stay at 0:00 and wont play

I use my ipod often, and today when i tried to play it all of the songs stay at 0:00 and wont play. I tried resetting it with the menu and select keys, tried the self help "5 steps youd ever need" guide, and i've also tried restoring it and adding all the songs back onto it. Still no luck. I'm on xp pro, and ive never had any problems with my ipod before. Any input is appreciated!

I am getting that exact same problem. My 30gb ipod video worked completely fine yesterday, I had a lightning storm last night and my power went out. It didn't effect my ipod because it wasn't plugged into anything. But this morning, I tried to play a song and it would just skip right over it.
I noticed it was just the ones I bought on itunes. The songs I took from CD's work fine. I've tried plugging it into my computer and unplugging it. Nothing seems to work.
When I plug it in, every song plays normally. Its just when I unplug it and try to listen.

Okay, so my friends music downloaded to my iPhone when i put it on his computer to charge and i re-synced it to mine and all his music is still there but blank and wont play how can i get it off of my phone, its so annoying!!

Okay, so my friends music downloaded to my iPhone when i put it on his computer to charge and i re-synced it to mine and all his music is still there but blank and wont play how can i get it off of my phone, its so annoying!! My itunes only has like 4 songs because my computer crashed and lost all my songs, and I'm not trying to steal his music. But like I said its still in the music app on the phone but its all blank and wont play. I just want it off.

When he plugs it into his Mac again, he should be asked if he wishes to sync with that Mac.

TS1424 How do I fix error 5002 in when I try to sign in to my itunes account?

How do I fix error 5002 in when I try to sign in to my itunes account?

I forgot to mention this does not occur for every song, only about 50% of them, not always by the same artist.
Also that I have made successful purchases on my IPad in the past.

When i try to put apps on my ipod touch it says it not authorized for this computer and to go on the website and do it. but i dont know how?

When i try to put apps on my ipod touch it says it not authorized for this computer and to go on the website and do it. but i dont know how?

Hello Bobbie,
Have you authorized your iTunes library yet to play and sync your iTunes purchases? To do this, head to the Store drop down menu and choose Authorize This Computer. Then enter in your iTunes store account credentials and then try resyncing your iPod.
B-rock

When I try to play a song on Itunes, it has an explanation point next to every song and wont play.

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