When i try to play music on itunes it says the original file cant be found. I have music on exyernal dive and it is working . How can i correct this

When i try to play music on itunes it says the original file cant be found. I have music on exyernal dive and it is working . How can i correct this?

See if you have most of the songs with 'Exclamation' symbol precede the name under your music library.
If so, double click a song with ! mark on side, you will be given an option to locate the file where the song is held. Select "locate" and direct it to your External Drive folder / file where the song is and open it.
iTunes then will give you the option to use this process to update all of your library. OK that as this will fix all automatically instead of doing them one by one.

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Ihave tons of music on itunes , but everytime i try to select it says "the original file cannot be found, would you like to try and locate it" i have no idea what happened to all of my music any tips? i have a dell windows vista.. thanks !

I have tons of music on itunes , but everytime i try to select it says "the original file cannot be found, would you like to try and locate it" i have no idea what happened to all of my music any tips? i have a dell windows vista.. thanks !

Basically, the computer thinks the music is 'lost'. Follow the prompts and try to locate it. It should navigate to the files and redraw the links which should make that pop up go away

My iPad does not have sound when on the Internet, including YouTube, but does have sound with iTunes and other apps. How can I correct this?

My iPad does not have sound when on the Internet, including YouTube, but does have sound with iTunes and other apps. How can I correct this?

If you are sure that you have sound in other apps - and if you can still hear keyboard clicks and get notifications, then system sounds are not muted. Try this and see if it works.
Close all apps completely and reboot the iPad.
Go to the home screen first by tapping the home button. Double tap the home button and the recents tray will appear with all of your recent apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

When I send e-mails from my iPad the wrong last name appears, even though I have updated my Apple details. How can I correct this ?

When I send e mails from my iPad my previous last name still appears, even though I have changed it on my Apple a/c.
How can I correct this, please ?

Try this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Using a POP account with multiple devices
http://support.apple.com/kb/ht3228
iOS: Adding an email account
http://support.apple.com/kb/HT4810
iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
http://support.apple.com/kb/ht1694
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
The iPad's Mail app has no provisions for creating groups. However, you can use a third party app that many users recommend.
MailShot - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
Group Email - https://itunes.apple.com/us/app/group-email!-mail-client-attachments/id380690305 ?mt=8
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
 Cheers, Tom

Error: this song cannot be played because the original file cannot be found

I recently purchased a new computer and restored my music to the new computer. Although all of my songs are being displayed in the itunes library only half will play. When I try to play the remaining songs I get a message that says "this song cannot be played because the original file cannot be found". I'm at a loss and need help because all of the songs are in the same folder.

Hi
I've pretty much got exactly the same problem. We've just replaced our old computer with a laptop and I've transferred my iTunes library over but I can't open almost all of my songs as "the original file couldn't be found." I've tried the "locate" prompt but that gives me so many different options, all to no avail. However, I have added a few new CDs since transferring the library to the laptop and they open up without any problems.
Can anyone help? I've got to go through all of this again soon as my daughters both have ipods as well!

When I try to play an album from my library, the first song will play but then it will jump to another album. iTunes is also splitting up my albums in a strange way. any help?

When I try to play an album from my library, the first song will play, but then it jumps to a different album. iTunes is also splitting up certain albums like sound tracks. any help?

I'm thinking you sync to your computer over Wi-Fi, if correct, switch to sync when connected to iTunes, turn off sync over Wi-Fi. Hope this helps, Good luck. Cheers.

I purchased a song from iTunes and when I try to play it I get a message that the original file cannot be found and asks if I want to try and locate file.

I purchased a song from iTunes and when I try to play it I get a message that the original file cannot be found and asks if I want to try and locate file. I locate the file and it's empty?!

Delete the file, then download again from the iTunes Store, Purchased section (in the Quick Links sidebar).

I Have iTunes since 2008. I have changed computers and I know have old libraries but iTunes do not locate a lot of songs when I try to play it. How can I correct this situation?

I Have iTunes since 2008. I have changed computers and I know have old libraries in my Hard Disk but iTunes do not locate a lot of songs when I try to play it. How can I correct this situation?

When iTunes say that try to find the file you want iTunes to play in your iTunes > Media folder. If iTunes offers to find others, let it. If it does not find them all you will have to find them yourself or re-add the files from your drive to iTunes (use Automatically Add to iTunes folder).
iTunes 9: Understanding the "Automatically Add to iTunes" folder. - http://support.apple.com/kb/HT3832 - Files put into this folder are actually moved from this folder onto the correct location in the iTunes Media folder.

When I try to play a song iTunes says "Original file could not be found"

I am getting a "!" next to my songs, and the message that the file cannot be used because the original file cannot be found.

iTunes' library keeps track of where your tracks are located. If you move a track, or keep your music on an external drive and don't turn it on before starting iTunes, or your computer's file system becomes corrupted, or iTunes' library gets corrupted, or..., then iTunes goes to where it thinks the file is located, can't find it, and you get !

HT4972 I have an iphone 4 , but it still has the ios 4 , and i want to upgrade it to a newer version , but when I try to do it via Itunes it says there's a problem with the internet (and the internet it's working fine) and it won't work ,how can i upgrad

I have an iphone 4 , but it still has the ios 4 , and i want to upgrade it to a newer version , but when I try to do it via Itunes it says there's a problem with the internet (and the internet it's working fine) and it won't work ,how can i upgrade?

try rebooting your computer.

I found my old ipod touch and it says the ipod is disabled and to connect it to itunes but when i try to connect it to itunes it says cannot connect cause ipod has passcode but i cant unlock passcode cause ipod disabled. Please anyone have an idea?

I found my old ipod touch and it says the ipod is disabled and to connect it to itunes but when i try to connect it to itunes it says cannot connect cause ipod has passcode but i cant unlock passcode cause ipod disabled. Please anyone have an idea?

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...

My 5th generation Ipod locks up when I try to play a video? I did the factory reset (ugh) and still, total lock up with video. Any suggestions?

My 5th generation Ipod locks up when I try to play a video? I did the factory reset (ugh) and still, total lock up with video. Any suggestions?

If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
Apple Retail Store - Genius Bar

ITunes shows 46 app updates. When I try to update it says all apps are up to date. How can I correct this?

iTunes shows 46 app updates. When I try to update it says all apps are up to date. How can I correct this?

Any chance the apps were purchased through another iTunes Store account? That's usually the cause of the symptoms you describe. Get Info on your apps and see if perhaps some were indeed purchased using a different account. If so, just sign into the iTunes Store using that account and you should then be able to update.
Regards.

Whenever I try to sync either my iPhone or iPad to iTunes, I keep getting the message, "the iPhone (or iPad) cannot be synched. The required file cannot be found." My music will sync but none of my videos or photos will. Help me, please!

Whenever I try to sync either my iPhone4 or iPad I get the following message. "The iPhone (or iPad) cannot be synched. The required file cannot be found." My music will sync but none of my videos or photos will. Please help me somebody. Thanks.

I'd read a few of these other threads and make sure you really want that update

Moved iTunes library to an ext hard drive to make space on my int drive... Followed steps from apple. Now I cannot access my music... It says: "File could not be used because the original file cannot be found. Would you like to locate it?"

Moved iTunes library to an ext hard drive to make space on my int drive... Followed steps from apple. Now I cannot access my music... It says: "File could not be used because the original file cannot be found. Would you like to locate it?"
I moved my iTunes library to my external hard drive some time ago and I followed the directions listed here on the apple support page. It did copy my library and now is on my hard drive... I can open iTunes and use it to sync all of my devices but I would like to play my music... I can see all of my music files but can not play them if I click on an album or song it says the following: "(file name) could not be used because the original file cannot be found. Would you like to locate it?" I click locate but do not know where to go from there? I need a way to access all files and not to hunt down one at a time on my hard drive... I am pretty sure I deleted the original library to make space on my internal drive which was the reason for moving it. I have tried and tried to fix it and do not have a lot of time to do so with a one and two year old at my house who do not like it whenI sit down at my computer. What to do??? Any help is much appreciated!!!

See Make a split library portable. Move all of the bits of the library together in the the correct shape and it should work. Or undo exactly what you did and then start over.
If you're a former Windows user don't try merging two folders together that have the same name by dropping one into the same folders as the other, as that goes badly on a Mac.
tt2

When i try to play music on itunes it says the original file cant be found. I have music on exyernal dive and it is working . How can i correct this

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