When I try to purchase an app using my iphone it asks me for a password for the wrong email address. How do I reset my iphone to show the correct email address/apple ID
when I try to purchase an app using my iphone it asks me for a password for the wrong email address. How do I reset my iphone to show the correct email address/apple ID
Thanks for your reply. Having read through relevant topics it suggests that if I sync my iphone with the correct account on my pc it should use that one thereafter. i will try both.
Similar Messages
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Hi there. I am having difficulty buying apps from the App Store. I recently changed my e-mail associated with my apple account. when i try to purchase an app, the cue to sign in does not show my new e-mail, but still shows my old e-mail. when I put in my password, it does not work because my password is no longer associated with the old e-mail address. i don't understand why my old e-mail still shows up. Can someone help me?
Hello there, loupar.
The following Knowledge Base article offers up just how to change your Apple ID for the App Store on your iOS device:
iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht1311
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
The message 'Your Apple ID has been disabled' appears when I try to purchase an app from the app store. How do I enable it?
App Store > Quick Links > Support
takes you to:
http://www.apple.com/uk/support/mac/app-store/
where you can:
Seems like a good place to start?
Regards,
Colin R. -
I have an iPhone 4. When I try to purchase an app (both free and paid ones) or an in-app purchase from the App Store, nothing happens after I enter my apple I'd password. Can someone help?
Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network. -
When I try to purchase an app, I keep getting the (error Id:11200)
When i try to purchase any app the same error message comes up saying, "There was a problems completing this purchase. Please try again or visit blackberry app world support for more information. (error Id:11200)". And I've tried to visit blackberry app world support and it didn't help at all. I've checked my visa card and it's not expired, I've put in my BlackBerry ID correctly. This has been happening for a few days now. Idk, help?!?
Hi and Welcome to the Community!
I don't find anything with that exact error code, and several that could match the wording of the message...therefore, please go here:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
and conduct a search through the KBs for likely candidate articles. It is most likely that there is indeed something wrong with the credit card that is attached, and switching to a different one (or PayPal) may cure it.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
When I try to purchase a apps, system require me to verify my credit card account. I've provided all the complete information of the credit card but system always ask me to contact iTunes support to finish this transition, why ?
Answered in your Other post on this Topic...
https://discussions.apple.com/message/24053626#24053626 -
When I try to purchase new app or update apps on iPad it tells me user name is disabled. I have done all the "tricks" from the tech support on phone and still not working.
Contact Apple Support
https://expresslane.apple.com/GetproductgroupList.action
Apple ID: "This Apple ID has been disabled for security reasons" alert appears
http://support.apple.com/kb/ts2446
Cheers, Tom -
i bought a new Iphone unlock. however when i try to purchase an app it has a different app id. how do i change that id to mine
Settings > Store > AppleID
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"Unable to connect to server" I have wifi connection but I'm getting this error when I try to purchase an app. Why? If anyone knows can you please help me thank you in advance. :-(
Can you load a webpage in Safari with that wifi connection? If so then it's a problem with the iTunes Store app connection. If not then your wifi isn't fully functional and you need to troubleshoot that first.
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I curently have credit on my itunes account. However when I try to purchase an app, it keeps asking me to update billing info. Why is this when I have credit ?
To purchase from iTunes you are required to fill in an address section under the billing info. You don't have to put in a credit card, just a name and address, so that iTunes can send you receipts later.
I had to do this when I first started buying things from iTunes, you just go to Account>Billing Address> Edit
Niels -
TS1424 When I try to Purchase an app update it says " Your Puchase could not be completed"
When I try to Purchase an app update it says " Your Puchase could not be completed" and No matter how many time I try to close the app and reconnet it still would not let me purchase, but I was able to purchase the app updates prior to this.
When I open the store in general (from my PC - Windows Vista), I get a message saying "Your request could not be completed. The item you've requested is not currently available in the Canadian Store."
On my iPad, Apps opens, but I can't browse new apps listings, but not their details.
Help? -
I got an 15 dollar iTunes card for Christmas. I took a picture of the card code to redem the card I accomplished that but when I try to download an app that cost money it asks me two security questions that I forgot the awnsers to. Than I click the forgot security questions than it sends it to my email but that's the problem I do not get any email.
You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(96048) -
I have a credit in the iTunes store but when I try to purchase apps I am asked for credit card information
Are there two separate stores. How can I make purchases?same here but i cant purchase a movie or anything
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When I try to purchase any free app, I try to click the green install button and it toggles between the install and free icons in the app store. Tried rebooting and also syncing iphone to computer but no luck. Any suggestions?
If resetting the iPad doesn't help, try these things.
Quit the App Store app completely and restart the iPad. Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar. Restart the iPad.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
If that doesn't work - sign out of your account, restart the iPad and then sign in again. Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button. Go back to Settings>iTunes & App Store>Sign in and then try to download an app again.
If that fails, try downloading something in iTunes. There is free content in there so find something that you don't have to pay for and download it. If that works, try the App store again. -
I can buy apps in the store... But when i try to buy in app purchases then i cant.. I have no restirction on it and i wonder why... I bought it before it was ok... But now even i try change my cc but still the same.. I can buy apps in the store but not in app.nit always tell me to contact itune support to complete the transaction.
I try create a new id to use itune giftcard.. I could buy the in app in the first try.. Then i rdeem more money into it afterthat i cant buy it anmore.. Same as when i use cc...
Anyone experience this ?Yes I did. but still they dont know much. i just provide more information to them and i'm still waiting for the reply....
one thing.. i register a new account and use itune giftcard it in... i could purchase the inapp... after that i decided to buy more itune card. then after i redeemed it, i can't buy it again just like when i use my cc with my old account. it keep asking me to contact the itune support/ = ="
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