When I try to reinstall from disk it says I didn't purchase using my itunes id??
when I bought the machine, the store installed the software, so how to overcome this?
Yes, I had the same conclusion. Apple's approach in attaching the connection of software to a person as "ownership" to a person rather than a machine that it is actually installed on, (like MS), seems peculiar, but I suppose they are far more savvy in following the money... Thanks - off to the mall this weekend.
Similar Messages
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I have download a video on my iPhone but want to watch it on my iPad which both are connected to the same iTunes account but it hasn't shared to my iPad !?? When I try to download on my iPad says I've already purchased and would I like to buy again ?
Movies are not part of the automatic downloads feature. Apps, music and books only.
If you live in the U.S. you can download many Movies again for free using the same Apple ID that you bought the movie with. If you do not live in the U.S, that feature is not available. Not all Movies are available at this time either.
You can transfer the movie to iTunes on your computer and then sync it to the iPad if you like. -
Every morning I click on the Firefox icon and it opens. Today it will not. When I try to reinstall it, a message appears that Firefox is already open. But I cannot see it. Of course I can use Chrome or Internet Explorer (as I'm doing), but I like Firefox. And I also want to know what the problem is ... in case something serious is wrong with my computer.
Hello,
* Go to your task manager (right click your task bar and select "Start Task Manager" - http://www.howtogeek.com/108742/how-to-use-the-new-task-manager-in-windows-8/)
* Check if Firefox is on that list. If it is - select it and End Task.
* Try opening Firefox again; if it still doesn't open after a while, repeat the above two steps and then try [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]]
** On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
** When the Firefox Safe Mode window appears, select "Start in Safe Mode".<br>
[[Image:Safe Mode Fx 15 - Win]]
* '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
* ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem. -
When I try to restore my contacts on my iphone 3G from my MacBook Pro, it says that my phone is locked and that I need a passcode, however, it doesn't give me the option to enter a passcode. I checked to see if it was locked and it is not. For some reason, the sync process thinks it is. Any ideas?
Thank youYou're right about the computer. Our computer guy couldn't get my computer to work right so he used a coworkers. However, when it says I need to enter a passcode, it doesn't give me a popup or anything to do so...?
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When i try to download an app it says that Its imposible to connect with iTunes
When i try to download an app from the App Store i Get a Message that says that it si imposible to connect with iTunes. And it wont ley me download. What should i do
So the exact message was 'si impossible'?
Try rebooting the iPad by pressing and holding both the home and sleep/wake buttons at the same time until the apple logo appears on the screen,then let go. -
When I try and restore from iCloud it says problem with back up data help !!!
Can anyone help me back up my phone from iCloud. It is saying there is a problem with my data
Hey Shopaholic1181,
Thanks for using Apple Support Communities.
iCloud: Understanding alert messages when restoring from an iCloud Backup
http://support.apple.com/kb/TS4585
"Your iPhone cannot be restored because there is a problem with your backup data. Choose a different backup to restore from."
Your backup does not appear to be usable. If you receive this alert, you should check the iCloud System Status at the iCloud Support website to make sure there are not any issues occurring with iCloud Backup. If there is not a widespread issue notated on the iCloud System Status, the error may self-resolve if you wait several minutes and try again. If issues persist, you should contact iCloud Support via the iCloud Support website.
Have a nice day,
Mario -
When i try to burn a disk, it says "disk software not found" PLEASE help.
(Build 9200)
ASUSTeK Computer Inc. K54C
iTunes 10.7.0.21
QuickTime not available
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00EBAA5406830318
Current user is not an administrator.
The current local date and time is 2012-11-23 00:14:27.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
SAMSUNG ELECTRONICS CO., LTD. NC10/N110
iTunes 10.2.2.14
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.55.0.0
Bonjour 2.0.5.0
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0012AC480ECAB098
Current user is an administrator.
The current local date and time is 2011-06-11 22:10:48.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Mobile Intel(R) 945 Express Chipset Family
Mobile Intel(R) 945 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.2.2.14 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently not running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
Failed while scanning for CD / DVD drives, error 2500.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
F: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
Error Correction is turned on for importing audio CDs. -
I uninstalled logic because it kept crashing. But when i try to reinstall it get to the 3rd disk and says it couldn't be installed. Does anyone know of any reasons this might be?
Ben Rush
Also tried restoring system from backup but just does the same thing
This is where a HD clone is so important, ...
Time Machine can do nothing with/to a crashed / failing HD.
Like refilling a gumball machine with a hole in the bottom, ....futile.
At least your vital data is backed up. Look into getting a new internal HD. Very cheap fix $65 for a new HD.
If you have Apple care on your 2011 macbook, contact them for repair/ HD replacement. -
I have deleted iPhoto from my MacBook Air. When I try to reinstall it, itunes tries to charge me. Is there a way to reinstall the old version for free?
depening on what OS you're running you should be able to reinstall it without charge since it's part of the operating system. if running 10.6.8 or earlier you will need to use the applications install disc if there is one or if you only have one disc you can put it in and do a reinstall of the OS which will put the iphoto back on. if running 10.7 or 10.8 can sign into the app store w/ the same apple id that is associated w/ the mac and it should show in your purchases for you to reinstall it. you may need to click on the accept button if it appears next to the iphoto in your purchase listing.
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An app has disappeared from my screen yet when I try to reinstall it, it shows as already installed and won't allow me to install the app again.
Make sure you emptied the trash
Now restart
If that fails, click the in the upper right hand corner of your screen and type app name in -
Itunes gives me an error message when I try to open. "This copy of itunes is corrupted or is not installed correctly. Please reinstall itunes (-42037) "
Howeever it says the same thing when i try to download from the app store. How do I get this reinstalled??First uninstall your copy of Itunes--http://www.tekrevue.com/tip/uninstall-itunes/ (make sure you empty crash) Then you go to the applications website and reinstall it. Dont worry about losing any of your music because thats in a separate folder. Thats it---it works.
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Getting an error when I try to boot from my snow leopard disk
I want to install Snow Leopard on a partion on my new iMac. But when I try to boot from my old Snow Leopard-startup-disk all that happens is that I hear some beeping noise from the iMac.
Would apreciate any help.
Best Regards
Andreas.If your machine shipped with Lion, most likely you cannot install SL, since it won't run on it. Details in Don't install a version of Mac OS X earlier than what came with your Mac
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When I try to reinstall my Photoshop CS3 I get asked for my P.S. CS4 disk.I don't have a CS4 disk. Why?? Thanks! Tom
This usually happens when you had/ have a newer Adobe product like a trial on the system and it points to updated install components. You will have to uninstall each and every bit of Adobe software and then reinstall in the proper order. Running the cleaner tool may also be required.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium -
My iMac fails when I try to upgrade from Snow Leopard 10.6.8. I have to boot up from disk. Does anyone know how to overcome this problem? I need to upgrade in order to install latest software.
It would be lovely to know what your talking about. Upgrading from Snow Leopard does not involve discs.
Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
Lion System Requirements
1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
or Xeon processor
2. 2GB of memory
3. OS X v10.6.6 or later (v10.6.8 recommended)
4. 7GB of available space
5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase a redemption code at the Online Apple Store: OS X Mountain Lion. Mountain Lion is $19.99 plus tax. Use the code to redeem a download of Mountain Lion from the App Store. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mountain Lion - System Requirements
Macs that can be upgraded to OS X Mountain Lion
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later.
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model
Identifier 5,1 or later.
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later.
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later.
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later.
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later.
7. Xserve (Early 2009) - Model Identifier 3,1 or later.
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table - RoaringApps.
Upgrading to Yosemite
You can upgrade to Yosemite from Lion or directly from Snow Leopard. Yosemite can be downloaded from the Mac App Store for FREE.
Upgrading to Yosemite
To upgrade to Yosemite you must have Snow Leopard 10.6.8 or Lion installed. Download Yosemite from the App Store. Sign in using your Apple ID. Yosemite is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mavericks/Yosemite- System Requirements
Macs that can be upgraded to OS X Yosemite
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table - RoaringApps. -
What's wrong? Kernel panic when I try to reinstall my iMac G4
Hello everyone. This is my last ditch effort to salvage something from my iMac G4 before I bin it.
To cut a long story short, the iMac was misbehaving, so I wiped its hard drive using target disk mode, and now, when I try to reinstall it using the original system disk, it immediately goes to a kernel panic and tells me to restart. The hardware test tells me that everything's OK. So... what next?
I've tried reinstalling using target disk mode, but it didn't work (nothing happened, I'm assuming because my new machine is an Intel while the iMac is a Power PC...)
Any helpful suggestions would be gratefully received.Given the age of the unit, there is a possibility that the internal
hard disk drive may have failed. Sometimes, those will not show
on the Apple Hardware Test. But there are times when the booted
Disk Utility version on the Installer disc may note a problem in the
hard disk drive, via the SMART status of that hard drive.
Even that may not indicate an actual failure of the drive, after it has.
But kernel panics can be caused by several items, especially in an
older computer that has been around awhile. Some of those have a
history of a kernel panic relating to the logic board or other circuit;
and bad RAM is one of the causes of hardware related KPs.
If you can boot the computer from the Installer disc and run Disk Utility
from its options in the Installer header menu, the problem may be with
the internal hard disk drive. The unit may require further troubleshooting.
You may be able to find interested persons locally through a Mac user
group or someone at an affiliated service department who handles them.
Also, there are regional or local online listings for selling items where you
would actually meet the buyer or seller, often in a third or neutral location.
There are some fair take-apart links, some posted to these Discussions,
showing how to replace a hard disk drive, internal RAM, and optical drive;
and some users may also know of a source for more technical manuals.
If you had an external FireWire enclosure for a boot capable hard disk drive
you could try to further troubleshoot the iMac G4; set up correctly, you could
install OS X to an external drive. Not all FireWire HDD units are boot-capable.
Good luck & happy computing!
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