When I try to reply to certain people I get a red x as if it didn't go through

I have a Blackberry Enterprise Server and we use an Exchange Server, i am the only user that uses a Blackberry, i used to set it up just with pop settings but needed to sync my calendar and phone book so that is why I set up the BES and I have been noticing since I moved to the BES when I try to reply to certain people I get a red x next to their name as if it didn't go through.
I have 3 email accounts altogether that I get on my Blackberry only one of them goes through the Exchange and it is random which emails I am unable to reply to some are off of the Exchange and some are from my Gmail.
Thank you in advance for any help on this.
Rhonda

Try removing and inserting the sim card.
Reset your device: Hold the home button and the sleep/wake button together for 10 sec.
Reset all settings: Settings > General > Reset > Reset all settings.
And in last case, restore your device as new on the iTunes.
After all that, if the issue still persist, contact the carrier.

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When I try to reply to certain people I get a red x as if it didn't go through

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