When I try to Reset Firefox, the program crashes (except when I do it under a 2nd window!

FF has been crashing regularly lately, and now I have a semi-reproducible result: It crashes every time I try to reset FF. Then I tried to open a new window and tried it: it worked!?! Go figure. So I will reset FF and see what happens. FF 27.0.1 (apparently some updates are being applied as I speak. Will try those then Reset. Thanks

Hello,
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found [https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems?esab=a&s=troubleshooting&r=3&as=s#w_5-reinstall-firefox here].
WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be recovered unless they have been backed up to an external device!
Please report back to see if this helped you!
Thank you.

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greeneygreeney wrote:
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Description:
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Application Name: firefox.exe
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Application Timestamp: 52a0d273
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Locale ID: 4105
Additional Hang Signature 1: 24807c2c6ae5950716c093e6ea3101ec
Additional Hang Signature 2: d24f
Additional Hang Signature 3: d24f0b50d76295bae82bda3603c82ab7
Additional Hang Signature 4: 2480
Additional Hang Signature 5: 24807c2c6ae5950716c093e6ea3101ec
Additional Hang Signature 6: d24f
Additional Hang Signature 7: d24f0b50d76295bae82bda3603c82ab7

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* Adobe support article under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?]
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[[Firefox hangs]]
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When I try to Reset Firefox, the program crashes (except when I do it under a 2nd window!

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