When I try to reset my password by email I never receive the email

Cannot get my password changed

Go to "Manage Your Apple ID" here to make sure your recovery email etc. are set up correctly:
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

Similar Messages

  • I can't remember my Apple ID password or my security question answers. When I try to reset my password it wants to send it to my e-mail address but I can't get the e-mail because I don't have security answers or the password. How do I reset password?

    I can't remember my Apple ID password or my security question answers. When I try to reset my password it wants to send it to my e-mail address but I can't get the e-mail because I don't know my security answers or the password. How do I reset password?

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a rescue email address or a Security Questions issue, then see:
             If you forgot the answers to your Apple ID security questions - Apple Support.
             Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • HT5312 what do i need to do to change the email address for when i try to reset my password for my account?

    what do i need to do to change the email address for when i try to reset my password for my account?

    Welcome to the Apple Community.
    Start here, change your country if necessary and go to manage your account.

  • HT201263 when i try to reset my ipod it stops at 10minutes and the ipod turns itself on and acts like ive done nothing to it, it has been stuck on the "connect to itunes screen" and it wont reset. why?

    when i try to reset my ipod it stops at 10minutes and the ipod turns itself on and acts like ive done nothing to it, it has been stuck on the "connect to itunes screen" and it wont reset. why?

    After you place the iPod in recovery mode using
    iOS: Unable to update or restore
    You have to then connect the iPod to your computer and restore via iTunes. Are you doing that?

  • I loaded windows 7 and now when i try to type my password to log on to windows, the only button that does anything is the caps lock key, nothing else is inputting

    i loaded windows 7 and now when i try to type my password to log on to windows, the only button that does anything is the caps lock key, nothing else is inputting

    Lower left of Login screen is icon for ease of access where On-Screen Keyboard can be selected. Use the mouse.

  • I'm being asked the answers to security questions when I try to download an album but I've never gave the info originally. How do I get past it ?

    I'm being asked the answers to security questions when I try to download an album but I've never gave the info originally. How do I get past it ?

    If you log into your account are you able to set them ? Go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side are you able to select the questions/answers ? If not then is there a reset link beneath the 2 questions ? (The reset link will only show if you have a rescue email address on your account.)
    If not then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT1711 When I try to play a song on I-Tunes I receive the Message "The Song can not be used because original can not be found" Can anyone out there help me with this?

    When I try to play a song on I-Tunes, I receive the Message "The song can not be used because the original can not be found.  Can anyone out there help me  with this problem?

    The iTunes application saves your iTunes Store purchases--as well as any music, audiobooks, or videos you import--to your computer's hard disk, not the iTunes application itself.
    The error message you note indicates that the purchase in question can’t be located where it is stored in your iTunes Music folder in order to play it, and may have been moved or deleted.
    You will need to help iTunes locate the file. Follow the steps in this article:
    http://support.apple.com/kb/TS1967
    This article may also be helpful:
    http://support.apple.com/kb/TS1408

  • I'm trying to reset my security questions because I got a new iPad mini and I don't remember the security questions but when I try to reset it it says email sent, but I never get the email. Help!

    I'm trying to reset my security questions because I don't remember them. But every time it says they have been sent to me. I never receive them and I know for sure I'm on the right email address. Help!

    You can contact iTunes Support and have them reset them:
    ACCOUNT SECURITY CONTACT NUMBERS
    Cheers,
    GB

  • I received a email this morning to reset my password, i did but never got the new password assigned

    I ewcwived a email this morning prompting me to reset my password but never got the new one given to me

    Igot it my mistake, thanks for the quick reply. Sorry to bother you
    Sent from Windows Mail

  • HT1911 When i try to reset my password i do not recieve the email authentication why? It also says that my email address is already verified with another user when ive never registered it

    Tried to get the email sent to reset password, but never ever recieve it no matter how many times i try.
    I then also try to do it the other why with the security questions but then says ive entered my D.O.B incorrectly.
    HELP!

    Hi dhaugen,
    Welcome to the Support Communities!
    The article below should help you reset your Apple ID security questions:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    If you require additional assistance with this, click on the link below for guidance:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    I hope this information helps ....
    Have a great day!
    - Judy

  • When I try to put my password in a website it autocorrects the right username and makes it wrong. How do I clear all passwords?

    On US Howrse my username is HorseRider285. But one day I typed it in like this: HorseRIder285. And now since then I haven't been able to log in right because when I type it the right way it does this: HorseRIder285. I was wondering how I can change that website password.
    '''Thanks!'''

    In addition to what silkphoenix wrote, click '''Help '''| '''Check For Updates''' and update Firefox to v3.6.17
    There was a security breach at Comodo which is an SSL certificate provider recently whereby a number of fraudulent certificates were inadvertently issued. These allow a hacker to impersonate any site including online banking and the Firefox version you're running at the moment will not warn you that the site is a fake. The fraudulent certificates were blacklisted in v3.6.17 and beyond.
    See http://blogs.comodo.com/it-security/data-security/the-recent-ra-compromise/
    Also, please visit the [http://www.mozilla.com/en-US/plugincheck/ Plugins Check] page and update where necessary. Outdated plugins are also a security risk.

  • HT201303 I try to reset my password by email but I never receive the email reset from apple ?

    I want to change my Apple ID Passowrd by email I try but I didn't receive email from Apple ?

    Go to "Manage Your Apple ID" here to make sure your recovery email etc. are set up correctly:
    https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

  • I'm trying to reset my password but I'm not receiving the authentication email. Help?!?

    As it says in the title. I only have one email address (which is also my Apple ID of course) so I'm certain that these emails aren't going to another address, just not arriving at all. Have tried multiple times.

    Hey mcrickster,
    Thanks for the question. It sounds like you are attempting to reset the password for your Apple ID. It may be possible that you have a rescue email address setup, and the password reset email is being sent to that address:
    When you provide a rescue email address, all future security emails, such as password resets from iForgot, will be sent to the address provided. The rescue email address you provide cannot be the same as your primary email address for your Apple ID.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    If your issue persists, you may wish to contact our Account Security Team, as outlined in this resource:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thanks,
    Matt M.

  • When I try to enter my company e-mail account, i receive the following message "exchange account unable to verify account information"

    my iphone is 4s

    Our exchange accounts throw that error too, however, if you click okay and then save when it says "this account may not be able to send or receive emails. Are you sure you want to continue?" and then click save on the top right (exchange screen) and then save on the top right (exchange account screen) it should then give you "configuring sync" and drop back to "Mail, Contacts, Calendars" and then start to push email to you. Make sure that you have all of your account info correctly entered.

  • Recently changed my password and ID but never received the message to verify.  How do I verify?y

    I have recently changed my password and Apple ID.  The instructions that I received aid that I would receive a message to verify.  I have never gotten this message and so ...how do I verify?

    On your iPhone go to Settings > Store.
    Select the Apple ID at the bottom.
    Select Sign Out at the menu selection provided.
    Follow this by signing in with your new Apple ID/iTunes store account.
    All apps - all paid and free apps include DRM protection which is tied to the iTunes account that was used to download the apps. In order to install an app update for the apps downloaded with your previous Apple ID/iTunes account, you will need to use that account and password.

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