When i try to reset my security questions it doesn't give a rescue email to click on
When i try to reset my security questions it doesn't give a rescue email to click to
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105275)
Similar Messages
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Hi can anyone help me with my question
The reset link will show under the two questions on your account if you have a rescue email address (which is not the same thing as an alternate email address) on your account. If you aren't getting the link then you don't have a rescue email address, and you won't be able to add one until you can answer your questions - you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then add a rescue email address (by answering the two questions on that screen) for potential future use (steps 1 to 7 half-way down this page : http://support.apple.com/kb/HT5312) -
Why am I not recieveing the email, when i try to reset my security question answers?
Has anyone received an answer to this? It seems that a lot of us are having the same issue. In the past i had no trouble receiving emails to reset my password but for the past week I havne't been able to login, my security questions didn't work and I haven't received any of the emails to reset my password. I've created a new Account but would rather get into my old account because it's linked to my perfered email address. Hum..
Any help from the community would be much apprecated! thanks!
Lori -
i really need help on reseting my security questions i tried sending in my rescue email but the rescue email is not showing up on the password and security tab and i'm positive i don't know the answers this is really getting annoying
If your rescue email is not working and you cannot remember even one answer, then you only have one option - call Apple.
http://support.apple.com/kb/HT5665 -
HT5312 How do I reset my security questions if I don't have rescue email address ?
How do I reset my security questions if I don't have rescue email address ?
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(93267) -
When i try to reset my security questions, i don't get an email
im trying to reset my security questions but it says it sends an email to my email address and i never get an email from apple. HELP!
See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities -
When I try to reset my security questions with email, the email doesn't send.
This has happened every time I have tried to reset them for the past year or so. I don't recall ever setting them so I don't know how they were answered in the first place.
yes - call apple account security and just tell them you need to reset your security questions - it will go like this - they need to get 2 things to match - credit card info, device info (serial number or a device code they send to a registered device, or just get one of the existing security questions right. That's one step - next step is teh temporary support PIN - since you can log into the account you can generate one OK - all this needs to be done over the phone with apple care account security unit. If successful, they will reset your account so you can pick new security questions and also edit the rescue e-mail addy - either delete it or put in one that works.
Best of luck - trust me I have been through this same situation -
Hi,
I forgot my security questions and I don't have a rescue email setup.
I serached the internet and the only solution I found for that is to call apple. The proble is there is no phone to call, they have to call you and there is a list of countries.
I live in Lebanon and it does not appear in the list of countries listed for apple customer support call.
How can I reset the security questions.
thank youThe Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
When i try to reset my security questions, the reset email never is sent.
ok so, i forgot my security question answers, so i click on "send reset email" and the email is never sent. so i havent been able to buy things off the app store with my itunes money.
If you do not have a rescue email then contact Apple http://www.apple.com/emea/support/itunes/contact.html or https://expresslane.apple.com/Issues.action
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I have forgotten my security questions but when I click on My Apple ID and got to password and security, there is no option to rest my questions and/or send my self a rescue email, what do I do now ?
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(89174) -
I am trying to reset the Security Questions as I have forgotten them, when I have logged into My Apple Id, and click on the button to reset the Security Questions, it states it is sending an email to the Primary Email address. I do not have the option to input a Rescue Email address, the only option I have is to input an Alternate Email address, which I have done so.
Also when I have tried to book an appointment throuth Online Support, I have not successful, I have rung a telephone number provided by the Mac Store in Perth, Australia and the reply provided is that we are closed. I was given to understand that Apple provided 24/7 Support to their users.Hot N Spicy wrote:
I am trying to reset the Security Questions as I have forgotten them,
Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers -
My new iphone is asking for an old iCloud password I can't remember the password, don't have access to the old email and when I try and answer the security question it is telling me that my date of birth is wrong?? Arggghh help?
Contact iTunes Customer support... it is not possible to bypass Activation Lock.
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Im trying to reset my security questions, it says it sent me an email but when i check their isn't an email.What do i do?
If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107147) -
When I submit to reset my security questions, I do not receive an email to reset them, What can I do to reset them?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101773) -
My old Apple ID is still showing when i need to reset my security questions. And i am not able to buy music on iTunes. someone help?!
All apps, all paid and free apps include DRM protection which is tied to the iTunes account/Apple ID that was used to download the apps. You will need to use the Apple ID that was used to download the apps to install app updates.
Apps downloaded with one Apple ID can't be transferred to another ID and accounts can't be merged.
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