When I try to restore from backup, it says my phone is locked and I need a passcode, but it isn't locked
When I try to restore my contacts on my iphone 3G from my MacBook Pro, it says that my phone is locked and that I need a passcode, however, it doesn't give me the option to enter a passcode. I checked to see if it was locked and it is not. For some reason, the sync process thinks it is. Any ideas?
Thank you
You're right about the computer. Our computer guy couldn't get my computer to work right so he used a coworkers. However, when it says I need to enter a passcode, it doesn't give me a popup or anything to do so...?
Similar Messages
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When I try to restore my iPhone, it says: "The phone could not be restored because the firmware is incompatible"
Did you try the things listed here? Error 3194, Error 17, or "This device isn't eligible for the requested build" - Apple Support Is your device jailbroken? Have you ever used the computer to jailbreak a device? Are you trying to load an iOS other than the current one? What version of iPhone are you using? Is this occurring when attempting to update via iTunes and the computer?
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I am currently trying to download the latest iTunes version but I don't know that is going to help me as the problem is basic to Apple security.
If Find My iPhone is on and you cannot identify your phone as you said in the previous post, then it is not logged into your account. Is this a used phone that you are trying to restore that was not activated with your Apple ID and password? It isn't asking for a passcode, it is asking for the Apple ID and password, correct?
I think you need to tell a little more about this phone. I don't think you have told the entire story. Even the part in your first post about downloading iTunes. What kind of computer and operating system are you using? What version of iTunes do you currently have? Did you purchase and activate this phone when it was new? -
Question repeated: A june 2012 icloud backup shows up on my icloud storage manage list, but does not show up when i try to restore from icloud backup. what to do?
I want to restore from my june 2012 backup because it contains pictures that i lost when my phone broke in september. if anyone could help that would be awesome. thanksDid you tap "Show older backups" on the Choose Backup screen (see image below)?
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Apple ID couldn't be created because of a server error when i try to restore from a backup
Apple ID couldn't be created because of a server error when i try to restore from a backup from iCloud?
Also my mail works fine, and if i bypass everything and sign in tomy apple id in settings it will work!I don't know, but it's not working for me.
I went to Apple ID website and everything is fine there, But I can't restore my phone from iCloud. -
I am switching from an iphone 4s to a 5s. When I try to restore from icloud and then choose a backup, it tells me "No iCloud backups are compatible with the version of iOS on this iphone." How can get into my new phone to update?
UUpdate the new iphone to iOS 8.3 before you try to restore the backup.
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Lost my contacts list and try to restore from backup and it ask for my password to unlock my iphone backup. I don't remember creating a password for it. Can anyone help? Thanks.
If you encrypted the backup, there is no way around it. You will need to configure your iPhone as a new device.
From iTunes: About iOS backups:
In the iTunes Summary screen, select "Encrypt iPhone backup" if you want to encrypt the information stored on your computer when iTunes makes a backup. Encrypted backups are indicated by a padlock icon, and a password is required to restore the information to iPhone. You may want to write down the password for your backup and store it in a safe place. If you use a Mac, when you set a password you can select to store the password in the keychain. With iOS 4 and later, you can transfer the iOS keychain backup to a new device if you encrypt the backup.
Warning: If you encrypt an iPhone backup in iTunes and then forget your password, you will not be able to restore from backup and your data will be unrecoverable. If you forget the password, you can continue to back up and use the device, however you will not be able to restore the encrypted backup to any device without the password. You do not need to enter the password for your backup each time you back up or sync.
If you cannot remember the password and want to start again, you must perform a full software restore and when iTunes prompts you to select the backup from which to restore, choose set up as a new device. -
I backed up my bookmarks to an external drive, rebuilt my system, and now when I try to restore from that file, I get "unsupported file type" How can I restore from this file?
Make sure that the backup file with the bookmarks has the correct file extension: .html for a HTML backup and .json for a JSON backup.<br />
You can check that via the right-click context menu of that file and open the Properties.<br />
If you are not sure about the file type then you can open the file in Firefox via "File > Open File"<br />
A JSON backup will show as one long text line without line breaks and a HTML backup as a web page with clickable links.<br />
A JSON backup starts with: {"title":"","id":1,"dateAdded":<br />
An HTML backup starts with: <nowiki><!DOCTYPE NETSCAPE-Bookmark-file-1></nowiki>
You may need to add quotes ("") around the name to rename the file to the correct file extension.
See also:
* http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox -
I lost all of my contacts and notes when attempting to move over music. When I try to restore the backup the day I want to restore to is not present. I do see a copy on my I cloud but I can't seem to retrieve it. What can I do?
Hi bluegrandpanash,
Thanks for visiting Apple Support Communities.
If you backed up your iPhone to iCloud before updating the software, first try the steps under "Restore from an iCloud backup" in this article to recover your data:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
Best Regards,
Jeremy -
When I try to restore from my iCloud they say there are a problem of back up data so what can I do ?
When I try to restore from my iCloud they say there are a problem of back up data so what can I do ?
Unfortunately, nothing. If there is a problem with the backup you won't be able to use it. You'll have to restor a backup from your computer using iTunes, if you have one.
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i generally back up and restore my phone every week.. just that i dont have any problem with the network issues. !!
today at 00:46 1st june.. i backed up my iphone and it was perfect...
when i try to restore it.. it is taking 15+ hours .. and that time stays like that for almost 3 hours... it does not happen.
i even called the apple help center. and they said me to install as a new device... and when i said what wil happen to my messages.. they say .. they wont stay.. and wil be deleted.. and all my apps i need to download again..
but earlier i din need to do any of it.!!! it worked really fine .!!!
please help me..!!! i got some important details in this back up.... please help me.!!!Once in a while the restore process seems to mess up. What I don't understand is why you would perform a weekly restore.
At any rate, if you must restore, perform a device reset (settings>general>reset) and then you will have the opportunity to restore from iCloud. Restore a device whenever it no longer works correctly, not just as a matter of maintenance. If it ain't broke, don't fix it. -
Is there any way to create a time machine backup to an external hard drive with content already on it? I have a hard drive that i have used for pictures but when i try to run a backup it says i need to start from a blank drive. Can i get around it?
It would be much better if you had separate drives for the pictures and Time Machine backups.....but, if you want to use the same drive for both purposes, temporarily move the folder with the pictures to another location for safe storage.
Run the Time Machine backup on the hard drive and verify that everything is working correctly. Time Machine will format the disk for you in Mac OS Extended (Journaled) as part of the backup process.
Then move the folder with the pictures back to the hard drive with the Time Machine backups.
When you have tested to make sure that everything is working again, then and only then should you delete the folder with pictures from the temporary storage area.
Again....it would be much better to keep Time Machine backups on a drive just for that purpose, and other data on another drive for that purpose. This is clearly one of those times when the fact that you can do something does not mean to imply that you should do it. -
my song forgot his password. I reformatted as described above but when i went to restore from backup it asked me for the password again! now what?
Then you or your son has encrypted the backup in iTunes. This password is 100% whatever you or him put in when you turned on to encypt backups (its a check box in iTunes) and it has nothing to do with that code that was on the iPhone (unless by chance he decided to make it the same thing).
Anyhow, you can guess at an encryption password as many times as you like. Since it's a local encryption, there is no way to reset it. You either get it right eventually and then the restore will complete and you can turn if off in iTunes after that (using the password that worked), or the backup will never be usable without the password.
Keep trying to guess it until you give up, then just move on with setting the iPhone us as new.
Read this article. It has some stuff that may help you. http://support.apple.com/kb/TS5162 -
during restoring from backup, itunes is asking for password, which password i need to enter, please help
The passcode you established when you elected to encrypt your iPhone backup.
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When I try to restore my iPod touch 4G I get error 3194 and I have the latest version of iTunes
When I try to restore my iPod touch 4G I get error 3194 and I have the latest version of iTunes
Error 3194: Resolve error 3194 by updating to the latest version of iTunes. "This device is not eligible for the requested build" in the updater logs confirms this is the root of the issue. For more Error 3194 steps see: This device is not eligible for the requested build above.
Are you trying to restore to a PC or an Mac? Either way, I'd remove iTunes, empty the trash, restart, and download/install the latest version. Also, check the versions of OS that the latest build of iTunes will work with.
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