When i try to sign in to ePrint, I get "Ajax submit failed: error =403, Forbidden" -

I cannot even step up my ePrint - it won't send me my "forgotten" password, it give me this error.  The screen offers NO help and no contact info for this feature of the printer.

Hi Blackbug; 
Welcome to the community and Sorry to learn that you are having this issue. 
Quick question have you try another browser i.e. Firefox, chrome or IE if your are using something else. 
Clear you cookies, perhaps this helps. 
Another steps that I will consider taking will be changing the DNS servers from the default assigned by your ISP to the google DNS Servers. 8.8.8.8 and 8.8.4.4. Since you did not mention the operating system I cannot help you on how to do it.  Altough this error means that the server recieved the request, understood the request but did not accepted or grant you access is not directly related to DNS but I will do this just as an extra step.  
Hope it helps and best of luck; 
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

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    This question was solved.
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    Hi there, this issue can usually be resolved by deleting your browsers cache and restarting the browser. Other forum users have confirmed that using an alternative browser type can also work (Mozilla FF and Google Chrome have both been cited).
    Try these suggestions and see how you get on.
    If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
    If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
    I am an HP employee.

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    Tim_H wrote:
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    what does "ajax submit failed: error = 403, forbidden" mean when trying to sign up for eprint?

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    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • When I sign to eprint center I get this error message Ajax submit failed: error =403, Forbidden

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    Hope you are doing well and welcome to the HP Forum.
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    RobertoR
    You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

  • Error message when trying to sign in to HP ePrint "ajax submit failed: error = 403, forbidden"

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  • Error "Ajax submit failed: error =403, Forbidden" when trying to sign up

    Hi,
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    If you are experiencing this issue through the desktop browser, if available, try downloading the mobile app and see if you still experience issues signing up. Another recommendation is to try a different browser (Firefox, Chrome, etc) after restarting your machine.
    Hope this helps!
    Help the community by marking this post as a solution if it solved your issue!.
    If my post helped you in any way, please click the blue KUDOS star under my name! It would mean a great deal.

  • I recieve an error: "Ajax submit failed: error = 403", Forbidden when I try to create an account.

    I can't login to the ecenter; i'm constantly recieving an error message of Ajax submit failed: error = 403", Forbidden when I try to create an account.  When I try to login with either my google or facebook password, i recieve the same style of message...help! 

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    Hello yelyfish,
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    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • Eprint login error: Ajax submit failed: error = 403, Forbidden.

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    Although I am an HP employee, I am speaking for myself and not for HP.
    --Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

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    This question was solved.
    View Solution.

    Hi MWG sorry to learn that you are experiencing this issue;
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    Let me know if I can assist further with this or any other issue. I will do my best to help you.
    RobertoR
    ▼
    You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

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    Tifmel,
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    Feel free to repost if you have any further questions, comments, or concerns.
    If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
    Although I work for HP, my posts and replies are my own opinion and not those of HP.

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    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
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