When I try to start ID CS6 I get a start trial creative cloud window instead of ID

when I close out of it, it asks if I'm sure and then closes and ID does not start. This happens with all the products in the Design & Web Premium pkg EXCEPT Bridge 32 and 64bit, which both still work. Anyone know what's up?

Unfortunately a trial sometimes fails. Reasons include having had a trial before, or changing the computer clock, and other things we don't know about. Sadly, there is no second chance. If there is anything we can help you with to help you with your purchasing decision, please post here.

Similar Messages

When I try to open Photoshop CS6 I get "Error Code 16"

When I try to open Photoshop CS6 I get "Error Code 16"
I have researched Internet - ADOBE and others - to find a solution, but no luck! (see under)
The problem started around one year ago but I was able to open Bridge and go to Photoshop from there until recently.
Now I get "Error Code 16" in Bridge too when I am trying to go to Photoshop.
I have tried everything I could think of (including creating a new Administrator-user) with help from my Internet research and my own pretty good experience (I started working with computer systems as a Systems Analysts 1968...... - now it is only PCs)
I miss my Photoshop and Bridge a lot - it is very frustrating to have this problem, but I can see I am not the only one!!!
I also have these Adobe products:
Adobe Photoshop
1045-1297-1724-5553-8938-xxxx
Adobe InDesign
1037-1476-0290-3491-8464-xxxx
Adobe Audition
1137-1169-5106-2253-7226-xxxx
Adobe Photoshop
1045-1007-5934-1160-3319-xxxx
Adobe Photoshop Elements
1057-4535-7945-2468-2014-xxxx
and some more.
I am grateful for all help.
/// Björn Andrén   -   [email protected]   (member ID)
=======================================================================
Configuration error 16 when you start a Creative Cloud (CC) or Creative Suite (CS) application
https://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html
========================================================================
Adobe CC/CS6 - Error 16 and no SLStore or PCD File
https://forums.adobe.com/message/7157810
https://forums.adobe.com/thread/1243845?tstart=0
=========================================================================
How to Erase an Adobe Registration File
http://smallbusiness.chron.com/erase-adobe-registration-file-45714.html
=========================================================================
Why can't I open Photoshop CS6? Missing Adobe PCD and SLstore folders!?
https://answers.yahoo.com/question/index?qid=20130608085953AAuWzEA
========================================================================
Issue with getting an Error code '16' if trying to install Adobe Photoshop CS5
http://thedailybuggle.com/forum/issue-getting-error-code-16-if-trying-install-adobe-photos hop-cs5-66.html
========================================================================
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Mon Feb 09 17:24:22 2015] ---------------------------------------------------------
[Mon Feb 09 17:24:22 2015] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Feb 09 17:24:22 2015] ---------------------------------------------------------
[Mon Feb 09 17:24:22 2015] Win OS Version: 6.1
[Mon Feb 09 17:24:22 2015] Cleaner Tool version        : 2.0.0.0
[Mon Feb 09 17:24:22 2015] Cleanup source directory    : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Feb 09 17:24:22 2015] [AdobeProgramFiles]        : C:\Program Files (x86)\Adobe
[Mon Feb 09 17:24:22 2015] [AdobeProgramFiles_x64]    : C:\Program Files\Adobe
[Mon Feb 09 17:24:22 2015] [AdobeCommon]            : C:\Program Files (x86)\Common Files\Adobe
[Mon Feb 09 17:24:22 2015] [AdobeCommon_x64]        : C:\Program Files\Common Files\Adobe
[Mon Feb 09 17:24:22 2015] [UserRoamingAppData]        : C:\Users\BEAR2\AppData\Roaming
[Mon Feb 09 17:24:22 2015] [UserLocalAppData]        : C:\Users\BEAR2\AppData\Local
[Mon Feb 09 17:24:22 2015] [StartMenu]                : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[Mon Feb 09 17:24:22 2015] [System32Folder]            : C:\Windows\system32
[Mon Feb 09 17:24:22 2015] [SharedApplicationData]    : C:\ProgramData
[Mon Feb 09 17:24:28 2015] Language selected: English
[Mon Feb 09 17:24:28 2015] Displaying the Adobe End User License Agreement
ADOBE
Gen_WWCombined-en_US-20121017_1230
[Mon Feb 09 17:24:28 2015] Please enter (y) for Yes or (n) for No. ... >>
[Mon Feb 09 17:24:38 2015] Choose from one of the following options to clean up :
[Mon Feb 09 17:24:38 2015] 1. All
[Mon Feb 09 17:24:38 2015] 2. Adobe Flash Player 10.2
[Mon Feb 09 17:24:38 2015] 3. Creative Cloud 2014 , Creative Cloud & CS6 Products
[Mon Feb 09 17:24:38 2015] 4. Creative Cloud 2014 only
[Mon Feb 09 17:24:38 2015] 5. Creative Cloud only
[Mon Feb 09 17:24:38 2015] 6. CS6 only
[Mon Feb 09 17:24:38 2015] 7. CS5-CS5.5-CS6
[Mon Feb 09 17:24:38 2015] 8. CS5-CS5.5
[Mon Feb 09 17:24:38 2015] 9. CS3, CS4
[Mon Feb 09 17:24:38 2015] 10. Adobe Id credentials
[Mon Feb 09 17:24:38 2015] 11. Quit
[Mon Feb 09 17:24:38 2015] Choice :>
[Mon Feb 09 17:24:44 2015] User selected: CS6 Only
[Mon Feb 09 17:24:44 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150209T172444\pdb.db"
[Mon Feb 09 17:24:44 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150209T172444\Media_db.db"
[Mon Feb 09 17:24:44 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Mon Feb 09 17:24:44 2015] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Feb 09 17:24:44 2015] List of products installed on this machine
[Mon Feb 09 17:24:44 2015] Listing products for cleanup:
[Mon Feb 09 17:24:44 2015] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Mon Feb 09 17:25:02 2015] response 1
[Mon Feb 09 17:25:02 2015] Are you sure you want to clean all the listed products and associated files?
[Mon Feb 09 17:25:02 2015] Type (y) to confirm and remove or (n) to quit ... >>
[Mon Feb 09 17:25:07 2015] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Mon Feb 09 17:25:07 2015] User selected: 'Clean All'
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*-* Start removing product : ALL *-*-*-*-*-*-*
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*-* Finished removing product : ALL *-*-*-*-*-*-*
[Mon Feb 09 17:25:07 2015] Action : Deleting the C:\Program Files (x86)\Common Files\Adobe\backup20150209T172444 folder as there is no product deleted.
[Mon Feb 09 17:25:07 2015] LOG FILE SAVED TO: C:\Users\BEAR2\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Mon Feb 09 17:25:07 2015] Adobe Creative Cloud Cleaner Tool completed successfully
[Mon Feb 09 17:25:07 2015]
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Feb 09 17:24:44 2015] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Feb 09 17:25:07 2015] ---------------------------------------------------------
[Mon Feb 09 17:25:07 2015] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Mon Feb 09 17:25:07 2015] ---------------------------------------------------------
[Mon Feb 09 17:28:53 2015] ---------------------------------------------------------
[Mon Feb 09 17:28:53 2015] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Feb 09 17:28:53 2015] ---------------------------------------------------------
[Mon Feb 09 17:28:53 2015] Win OS Version: 6.1
[Mon Feb 09 17:28:53 2015] Cleaner Tool version        : 2.0.0.0
[Mon Feb 09 17:28:53 2015] Cleanup source directory    : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Feb 09 17:28:53 2015] [AdobeProgramFiles]        : C:\Program Files (x86)\Adobe
[Mon Feb 09 17:28:53 2015] [AdobeProgramFiles_x64]    : C:\Program Files\Adobe
================================================================================
OS Name    Microsoft Windows 7 Professional
Version    6.1.7601 Service Pack 1 Build 7601
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    BEAR-PC
System Manufacturer    System manufacturer
System Model    System Product Name
System Type    x64-based PC
Processor    Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date    American Megatrends Inc. 0801, 2011-08-15
SMBIOS Version    2.6
Windows Directory    C:\Windows
System Directory    C:\Windows\system32
Boot Device    \Device\HarddiskVolume1
Locale    United States
Hardware Abstraction Layer    Version = "6.1.7601.17514"
User Name    BEAR-PC\BEAR2
Time Zone    Eastern Standard Time
Installed Physical Memory (RAM)    16.0 GB
Total Physical Memory    16.0 GB
Available Physical Memory    12.1 GB
Total Virtual Memory    31.9 GB
Available Virtual Memory    28.1 GB
Page File Space    16.0 GB
Page File    C:\pagefile.sys

Run the cleaner tool and reinstall.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Download CS6 products
Mylenium

I can download and it goes to my download file but when I try to Run to install, I get nothing. I'm on Windows 8.

I have download in my download file but I can do nothing with it. When I try to delete it, I get the message that it can't be deleted because it is open. If I click run from the start button, it does nothing. I've tried troubleshooting and it just sits and does nothing.

The installer might be crashing and hanging in memory.
If the installer you downloaded has the word "stub" in the name or is not a very large file, try downloading the full installer from this page (scroll down to your preferred language):
https://www.mozilla.org/firefox/all/
Sometimes after numerous installs or install attempts the Windows Installer seems to become a bit constipated. You can shut down Windows and start it up again to clear any backlog of deferred actions (i.e., actions that can only be taken when certain files are not in use).

When I try and open adobe illustrator I get a pop up message saying "To open "Adobe Illustrator CS6" you need to install the legacy Java SE 6 runtime."

When I try and open adobe illustrator I get a pop up message saying "To open “Adobe Illustrator CS6” you need to install the legacy Java SE 6 runtime." it also says "Click “More Info…” to visit the legacy Java SE 6 download website." When i click more info it transfers me to an apple page which never loads, its just a blank page. I downloaded Java SE 6 like it says it needs but it did nothing. All of my other Adobe programs such as bridge, dreamweaver, lightroom, Photoshop, indesign, and flash all work except for illustrator. What can I do to fix this?

Go to Apple and look for the Java for OSX 2014-001 link. Download from there and install it.

When I try to sync my iPhone, I get an error message that says "This iPhone cannot be used because the Apple Mobile Device Service is not started. There's no explanation of what to do to fix it.

When I try to sync my iPhone, I get an error message that says "This iPhone cannot be used because the Apple Mobile Device Service is not started. There's no explanation of what to do to fix it.

Follow this article:
How to restart the Apple Mobile Device Service (AMDS) on Windows

TS3212 when i try to download itunes i keep getting the error message " Service 'Apple Mobile Device' (Apple Mobile Device) Failed to start

when i try to download itunes i keep getting the error message " Service 'Apple Mobile Device' (Apple Mobile Device) Failed to start. Verify that you have sufficient privileges to start system services. Can someone help?

Hey craiglarkin,
First, I would try following along with the steps in this link:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
If you end up having to remove and reinstall iTunes and AMDS, make sure to follow the steps closely, including the order in which you uninstall.
Welcome to Apple Support Communities!
Have a great day,
Delgadoh

When I open Bridge Master Collection CS6, I get the message: There was a mistake in Bridge, therefor the cache cannot be read. Try to erase the central cache to solve the problem.

When I open Bridge Master Collection CS6, I get the message: There was a mistake in Bridge, therefor the cache cannot be read. Try to erase the central cache to solve the problem. The solutions given by Adobe don't help me. Does anyone have another solution....????
Als ik Bridge open krijg ik een venster te zien met de boodschap: Er is een fout opgetreden in Bridge waardoor de cache niet kan worden gelezen. Probeer de centrale cache te wissen in de cachevoorkeuren om de situatie op te lossen. De oplossingen van Adobe verhelpen het probleem niet, heeft iemand anders een oplossing .....????
Alvast bedankt. Jaap Wals.

When launching Bridge, press and hold down Command-Option (Mac) or Control-Alt (Win) + Shift to choose “Reset Preferences”, Purge Entire Thumbnail Cache”, and/or Reset Standard Workspaces”.

When I try to open Adobe InDesign, I get this message: Adobe InDesign terminated because of a serious problem/ fault. Start again to restore work in InDesign documents that has not been archived.

What can I do to start the program again, when it does not answer? The only message I get is that there is a serious problem.

Thanks a lot for your quick reply! However, it works again, after a restart!
Best regards,
Hans
Hans Storhaug
Director
Norwegian Emigration Center
4005 Stavanger
Norway
m +47 908 31 097
9. juli 2014 kl. 10:57 skrev Mylenium <[email protected]>:
When I try to open Adobe InDesign, I get this message: Adobe InDesign terminated because of a serious problem/ fault. Start again to restore work in InDesign documents that has not been archived.
created by Mylenium in Adobe Creative Cloud - View the full discussion
Without knowing anything about your system, nobody can advise. In any case, the ID forum would be a better place to ask such questions.
Mylenium
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6535011#6535011
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Start a new discussion in Adobe Creative Cloud by email or at Adobe Community
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I am trying to purchase Creative Suite CS6 Design Standard. I own a Max OSX. I live in Germany. When I try to order for Germany, it gives me only an option for Windows, not Mac. How can I order?

I am trying to purchase Creative Suite CS6 Design Standard. I own a Max OSX. I live in Germany. When I try to order for Germany, it gives me only an option for Windows, not Mac. How can I order?

In Germany no telephone number nor web chat is available. Searching on the Adobe site tells me that this forum is the only avialable means to ask consumer questions. I am giving up and ordering from elsewhere.

Updated iTunes to 11.0.3 and now when I try to use Airport Express I get a message in iTunes that states, "an unknown error has occured (-15000.) I gave the Airport a hard re-start, so I don't think that is the issue. Using Windows 7.

Updated iTunes to 11.0.3 and now when I try to use Airport Express I get a message in iTunes that states, "an unknown error has occured (-15000.) I gave the Airport a hard re-start, so I don't think that is the issue. Using Windows 7 Ultimate

Looks like I fixed it., thanks to another post I read. I went into my Norton Security. Under Settings. Chose Firewall. Program rules. changed the itunes setting from "auto" to "allow" This also fixed my error (-3212) which would not allow me to connect to the iTunes store.

HT1925 When I try to uninstall apple updater I get a message that says " The feature you are trying to use is on a network resource that is unavailable." I dont understand this. How can I finish uninstalling the apple update program?

When I try to uninstall apple updater I get a message that says " The feature you are trying to use is on a network resource that is unavailable." I dont understand this. How can I finish uninstalling the apple update program?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

Safari will lock up on my MacBook Pro. Force quit doesn't help. When I try to restart the computer, I get an error saying Safari cancelled the restart. I have to press the power button to shut down the computer.

While I'm using safari, it will freeze up. When I force quit safari and reopen it, I find that I'm back to where I was when I did the force quit and safari remains locked up. When I try to restart the computer, I get a pop up that says that safari cancelled my restart. I then press the power button to shut down the computer. When I reboot the computer and open safari, I see all the tabs and windows that were opened when this issue began, only this time safari isn't frozen. This problem started yesterday.
Has anyone experienced the same problem? Is there a fix for this problem?

Try Resetting Safari: Open Safari. Cick on the name Safari in the menu bar. In the drop down menu click Reset Safari.

When I try to access my mail I get No Sender

When I try to access my mail I get LOTS of No Sender. They say No sender, and are from dates that aren't correct. I have to search for the real mail among them.
iPhone5, iOS7.1.2
Yahoo mail
and my lap top is Mac OSX 10.6.8

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
* On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you.

TS1717 When I try to open Itunes I cannot Get Message MSVCR80.dill and also Erroe 7 Windows 126 Have tried to reinstall 3 times

When I try to open Itunes I cannot. This started after trying to update software. Get message MSVCR80.dill not found. Also Error 7 Windows 126. Have tried to remove and reinstall 3 times. Frustrated

Solving MSVCR80 issue and Windows iTunes install issues.

And when i try to Re-install itunes i get a message from itunes ERROR 7 (windows error 1114), now how do i sort this out ???

and when i try to Re-install itunes i get a message from itunes ERROR 7 (windows error 1114), now how do i sort this out ???

Hey deepakmenonfrompune,
Thanks for the question. I understand that you are experiencing issues with iTunes for Windows. The following resource may help to resolve your issue:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Some Windows customers may experience installation issues while trying to install or open iTunes 11.1.4.
Symptoms may include:
"The program can't start because MSVCR80.dll is missing from your computer"
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
"Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly"
"Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll”
Resolution
Follow these steps to resolve the issue:
Check for .dll files
1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
3. Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
1. Uninstall iTunes and all of its related components.
2. Reboot your computer. If you can't uninstall a piece of Apple software, try using theMicrosoft Program Install and Uninstall Utility.
3. Re-download and reinstall iTunes 11.1.4.
Thanks,
Matt M.

When I try to start ID CS6 I get a start trial creative cloud window instead of ID

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