When i try to submit an application with Application Loader, the wizard is blocked on "Send API itunes connect usage, waiting for response". Any idea ?

Thank you, Vincent! It's still down for me, but at least I know someone had the same issue. Hoping it's going to work over here soon
Best!

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I have just restored my iPad. When I try to set it up, it tells me that my configuration can not be downloaded. Never seen this before. Any ideas?

I have just restored my iPad. When I try to set it up, it tells me that my configuration can not be downloaded. Never seen this before. Any ideas?

Hello Abdo_Zain,
I would be concerned too if I was not able to gain access to my iPad. If you are unsure what your Apple ID is, you can find the steps in this article:
Apple ID: How to find your Apple ID
http://support.apple.com/kb/HT5625
You can reset a forgotten Apple ID password by going to the following link:
Apple - iForgot
https://iforgot.apple.com
Also, you may be able to skip the step of entering your Apple ID if you are setting up the iPad for the first time.
Thank you for using Apple Support Communities.
Best,
Sheila M.

When I try to import files from iMac HDD into the event, it fails. FCPX dosn't see this files for import. Files are *.m2ts and *.mpg. Should I buy plagin Quicktime component MPEG-2 to resolve a problem?

When I try to import files from iMac HDD into the event, it fails. FCPX dosn't see this files for import. Files are *.m2ts and *.mpg. Should I buy plagin Quicktime component MPEG-2 to resolve a problem?

no you should transcode those files into an format that os suitable for editing. Like proRez. Although you might need some Flip4Mac or perian or something to do the conversion.
adam

Can't back-up new iMac with fusion HD. The back-up proceeds to within 10% of the total storage needed and then the "of" number increases. I suspect there is a problem with backing up the fusion drive. We have a new 3 TB time Capsule. Any ideas?

Can't back-up new iMac with fusion HD. The back-up proceeds to within 10% of the total storage needed and then the "of" number increases. I suspect there is a problem with backing up the fusion drive. We have a new 3 TB time Capsule. I tried excluding different parts of the software from the back-up but it didn't make any difference. I even tried exluding "invisible items" to no avail. Any ideas?

When you setup the wireless and ethernet in the computer.. ipv6 will be on automatic.. this is wrong for the latest TC firmware and airport utility. http://support.apple.com/kb/TS4597
Go to the wireless and ethernet setup in preferences and change ipv6 to link local.
Once you do the big backup by ethernet the wireless will function fine for incremental.. it is obviously not estimating the size correctly..
A full back-up on the iMac would be about 650 GB. The partial updates that I have been trying start out at 115MB and keep growing indefinitely. The original back-up never finished nor have any of the follow-up attempts.
The first estimate should be the full backup but it will keep growing as the backup advances.. I would also delete any inprogress files to make sure it is not messing up .. delete even a sparsebundle if there is one for the imac on the TC and start afresh once you have ethernet connection.
See A10 here.
Pondini may have some other clues there to give you an idea of why the backup is slow or not finishing.. there is a lot of issues with TM when it decides not to work.

My white macbook screen only works shortly when booting and when adjusting the brightness (turning it all the way down and up from there) and only stays on for seconds. any idea what to do?

Hi. I'm having quite an issue here. My macbook screen is only lid when i boot and when i adjust the brightness of the screen (going all the way down and up from there). either way it goes black again after a few seconds. External monitor works though.
Any ideas on how to solve this?
Lasse

I buy the dirty theory as well. plug and unplug a whole bunch of times - you may be able to dislodge whatever is causing the issue. Also - make sure the plug is fully seated - (some of the pad jacks are vert tight, and you really have to work them in). I gather you are out of warrenty? Blow in the hole.
last resotr - take a toothpick, dip the end in fingernail polish, get rid of the xs, then very very gently, insert the pick and try to rub the contacts. very gently as you do not want to bend them.

When I try to set up a new email account, the option to automatically setup account is not there, why?

I am having such fun and games trying to set up a pop account on my iMac. I have set it up on my iPad, iPhone, iMac at work. But when I try at home nothing works. It keeps wanting to set it up as an iMac account. Has anyone got any ideas?

Of course that should read imap not iMac.
Thanks in advance.

When I try and open a word document I received the following message: "You cant open the application Microsoft Word because PoerPC applications are no longer supported". What is up with that?

When I try and open a word document I received the following message: "You cant open the application Microsoft Word because PoerPC applications are no longer supported". What is up with that?

Here is a post that I assembled for a similar question:
Unfortunately you got caught up in the minor miracle of Rosetta. Originally licensed by Apple when it migrated from the PowerPC CPU platform that it had used from the mid-1990's until the Intel CPU platform in 2006, Rosetta allowed Mac users to continue to use their library of PPC software transparently in emulation.
However, Apple's license to continue to use this technology expired with new releases of OS X commencing with Lion (and now Mountain Lion). While educational efforts have been made over the last 6 years, the fact is that Rosetta was SO successful that many users were caught unaware UNTIL they upgraded to Lion or Mountain Lion.
Workarounds:
1. If your Mac will support it, restore OS X Snow Leopard;
2. If your Mac will support it, partition your hard drive or add an external hard drive and install Snow Leopard into it and use the "dual-boot" method to choose between your PowerPC software or Lion/Mt. Lion;
3. Upgrade your software to Intel compatible versions, or find alternative software that will open your data files;
3. Install Snow Leopard (with Rosetta) into Parallels:
[click on image to enlarge]
Full Snow Leopard installation instructions here:
http://forums.macrumors.com/showthread.php?t=1365439
NOTE: STEP ONE of the instructions must currently be completed on a Snow Leopard or Lion Mac and the resulting modified Snow Leopard.cdr install file can then be moved over to your Mountain Lion Mac for completion of the remaining steps.
NOTE 2: Computer games with complex, 3D or fast motion graphics make not work well or at all in virtualization.

When I try to open files in with CS4 I get application was unable to open correctly. Reasons?

When I try to open files in with CS4 I get application was unable to open correctly. Reasons?

Well, it seems to be fine now. I down loaded updates to bridge and CS4 (and various other applications). This seems to have negated the issue.
Just to answer; yes it was happening with all file types. No I don't believe it ever worked before as I would always just open files in camera raw.

When I try to open a file with adobe Bridge it will say that the parent application is not active, how can I fix this??

When I try to open a file with Bridge the following message appears:
I already re-installed PS CC and I can open the files trough Photoshop CC but not through bridge.Any advice please??

BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
A screen shot of your settings or of the image could be very helpful too,
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

I'm getting the rainbow wheel when I try tp pen in internet page (Safari). The page half loads then appears to freeze with the rianbow wheel. I get the same result when I try to stream a movie from NETFLIX. Freezes up rather than plays (after loading).

I get the rainbow wheel when I try to open an internet page. It loads halfway, then freezes, with the rainbow wheel whirring around. Smae thing happens when I try to stream a movie on Netflix. The movie loads, then the wheel shows up and the screen freezes. Same thing when I try a DVD, it takes the disc, but won't play when I hit on PLAY.
I am repair permissions, and all that I can do, but I am a novice. Any help would be greatly appreciated because I spend big bucks and drive 40 miles to get Apple help.
Sharon in the woods of Idaho

Welcome to Apple Support Communities.
If your profile info is up to date, you probably have a 2006 or 2007 MacBook with a CoreDuo or Core2Duo.
It probably came with 512MB or 1GB RAM memory and a 60, 80, or 120GB hard drive.
You're still running OS X Tiger, 10.4.
Your DVD drive may be dirty or wearing out.
For specifics about your computer, click on the  Apple Logo in the menu bar, then About This Mac, and More Info... to find details.)
You may be running short of hard disk space. You should have at least 10% free, or 10 to 15GB free for best performance. Less than that, and your hard disk is spending lots of time searching for places to store data.
Complex web pages and sites like Facebook and Twitter, and pages using Adobe Flash, and high-bandwidth applications like video streaming from NetFlix can all cause your computer to run slowly, and the fan to run at high speed, because the processor is working hard. Conversely, email is not terribly resource-intensive, and probably still works pretty well.
Several things can each provide a small performance increase (listed in no particular order):
Adding more RAM memory. Upgrade to 2Gb to give your programs a bit of 'breathing room', especially if you are running more than one program at a time.
Erasing the hard drive and reinstalling the current operating system and programs from scratch. This erases all your existing programs and data. Unless you have backups and program discs, you lose everything currently stored on it.
Installing a higher capacity, faster hard disk, say 250GB or 320GB will give your programs and data more space, and perhaps faster access if you replace the factory 5400rpm drive with a 7200 rpm drive. If your current hard disk is nearly full (less than 10% free space), the drive has to 'thrash' to free space to store information.
Upgrading the operating system to OS X 10.5 Leopard or OS X 10.6 Snow Leopard. Both are discontinued OS X versions, still available to order directly from Apple, but not likely found on a store shelf any longer. An upgrade to OS X 10.7 Lion might not be possible for your MacBook (details here: http://www.apple.com/macosx/how-to-buy/), and Lion would likely cause a further slowdown, because honestly, Lion is optimized for newer, faster dual-core or quad-core computers with fast video chipsets and 4GB or more of RAM.
A faster internet connection, for example: I switched internet providers to get a 3.0Mb DSL connection (up from a 512Mb connection) for an extra $10 per month, and saw downloads and internet browsing speeds increase dramatically. With the slower connection, it was not possible to watch video.
Will all of these upgrades together get you close to the performance of the latest MacBook Air or MacBook Pros? NO!
Ultimately, you have a 4- or 5-year-old computer, and spending up to several hundred dollars for upgrades might not be a worthwhile investment for you, versus applying that much money toward the cost of a new(er) Mac, and perhaps passing your MacBook on to a friend, child, or grandchild who needs mainly email capability.
If a brand new Apple is not in the budget, consider a refurbished Mac from the Apple Store online. These are reliable computers from 'last year's models' and have the same 1-year Applecare warranty as a brand new model, and often sell at a discount of 10 to 30 percent of the price when the model was introduced.
I'm using a mid-2007 MacBook, purchased as a refurb from Apple in late 2007. It came with 1GB RAM, a 120GB 5400 rpm hard drive, and OS X 10.4 Tiger. Over the years, I've upgraded it twice. Firs to 2GB, then to 4GB RAM, to a 320GB drive, then to a 500GB 7200 rpm hard drive, and to OS X 10.5 Leopard, and then to OS X 10.6 Snow Leopard. Rather than one more round of upgrades to OS X 10.7 Lion, I'm saving for a newer MacBook Pro or MacBook Air at some time in the future.

Error message when i try to submit a form?

Certain users are receiving the following error message when they try to submit their form.
Can you help explain what the issue is, and is there a fix in place? Many thanks!
This form is linked to Innovation Showcase at Partner Briefing at Summit, so we need to get this fix ASAP.
Any guidance community members can provide is greatly appreciated!
An error has occurred.
There was an error communicating with the server. Please try again later.
[ref: nxh9wbB5YgOyoERrSKDtA, serverUnknownError]

cid:[email protected]
From: Josh_Corey [email protected]
Sent: Thursday, November 07, 2013 12:29 PM
To: Whaley, Magean
Subject: I get an error message when I try to attach a file. Why is this?
Re: I get an error message when I try to attach a file. Why is this?
created by Josh_Corey<http://forums.adobe.com/people/Josh_Corey> in FormsCentral - View the full discussion<http://forums.adobe.com/message/5824088#5824088

FaceTime not working on my Macbook Pro. I am able to sign in successfully and add contacts. When I try to call a contact with an iPhone, its connecting then fails. When someone try to FaceTime me,I try to access but it says connecting then fail

FaceTime not working on my Macbook Pro. I am able to sign in successfully and add contacts. When I try to call a contact with an iPhone, it says connecting then fails by ending automatically. When someone try to FaceTime me,I accept but it says connecting then fail. I only have a MacBook Pro to FaceTime and not an iPhone. I was informed that I should be able to FaceTime from my laptop via video call without an iPhone.
Please advise.

Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
1. The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
2. Connect to a different network, such as a public Wi-Fi hotspot, and try again.

ITunes producer error 3000 character content of element "file_name" invalid. Can anyone help me out? This happens when i try and submit an epub file, i haven't had this before.

Can anyone help me out? This happens when i try and submit an epub file, i haven't had this before. "iTunes producer error 3000 character content of element "file_name" invalid."
This is the full message

You really need to put your codes between the
[\code] tags
see http://forum.java.sun.com/features.jsp#Formatting
for more infoCode tags might make it look a little better, but there's still too darn much code. We're volunteers, after all. It'd be a lot of work to review all of this stuff. Can you demonstrate your problem with something smaller? Learn out how to do a combo box with just a page or two and then appy that to your big problem. That's how I'd do it. - MOD

Hello, i need help i'm doing experiment on ilab i have managed to put my experiment on the platform but when i try to launch it fails with an error 404 that the page not found. any one with idea of what i should do to solve this problem. thank you

hello, i need help i'm doing experiment on ilab i have managed to put my experiment on the platform but when i try to launch it fails with an error 404 that the page not found. any one with idea of what i should do to solve this problem. thank you

hey Sally,
Can you elaborate on the ilab and what you are trying to do? I have found this page to explain error 404, but I am not sure if it directly applies to you
http://digital.ni.com/public.nsf/allkb/D0998D3734926FA08625782300016E40?OpenDocument
Regards,
A. Zaatari
National Instruments
Applications Engineer

When I try to download Adobe CreativeCloud with my code I receive this message and cannot succeed the operation. See the message below and help me to finish this operation and install the soft : Le pays dans lequel cette carte a été achetée ne coïncide p

When I try to download Adobe CreativeCloud with my code I receive this message and cannot succeed the operation.
See the message below and help me to finish this operation and install the soft :
Le pays dans lequel cette carte a été achetée ne coïncide pas avec votre ID Adobe. Essayez de vous connecter avec un autre ID Adobe ou prenez contact avec nous si nécessaire. Contacter le support technique

Jkpakpo please utilize a different web browser or install the Adobe Creative applications through the Creative Cloud Desktop application. You can find more details at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

When i try to submit an application with Application Loader, the wizard is blocked on "Send API itunes connect usage, waiting for response". Any idea ?

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