When I try to unistall/install itunes I get a Windows Installer error message
A window pops up that says: The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below. How can I fix this problem so I can uninstall itunes?
The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)
Similar Messages
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I purchased the Iphone 4s yesterday. Every time I try to download newest version of Itunes I get a windows installer error message. I went to microsoft and downloaded all I could please help
Another Vista Victory!!! Try uninstalling iTunes, then download and install it again. Make sure Vista is up to date.
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and when i try to Re-install itunes i get a message from itunes ERROR 7 (windows error 1114), now how do i sort this out ???
Hey deepakmenonfrompune,
Thanks for the question. I understand that you are experiencing issues with iTunes for Windows. The following resource may help to resolve your issue:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Some Windows customers may experience installation issues while trying to install or open iTunes 11.1.4.
Symptoms may include:
"The program can't start because MSVCR80.dll is missing from your computer"
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
"Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly"
"Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll”
Resolution
Follow these steps to resolve the issue:
Check for .dll files
1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
3. Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
1. Uninstall iTunes and all of its related components.
2. Reboot your computer. If you can't uninstall a piece of Apple software, try using theMicrosoft Program Install and Uninstall Utility.
3. Re-download and reinstall iTunes 11.1.4.
Thanks,
Matt M. -
Each time I try to install itunes I get a windows installer message telling me that the installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid windows installer package.....
I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer? -
I'm running iTunes 11.0.5.6 on Windows 8. When I try to update to iTunes 11.1.0, I receive error messages that refer to a "network resource that is unavailable" and that "the older versionof iTunes cannot be removed." What do I need to do?
Perhaps this can be of help:
http://support.apple.com/kb/TS3704
It fixed the problem for this DukeHutchens in this thread:
https://discussions.apple.com/thread/3916663?start=0&tstart=0 -
I am unable to install iTunes. I'm receiving an error message: "The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem." I've unistalled and attempted to reinstall several times. I keep getting the error message to reinstall to fix the problem.
See if this post from turingtest2 fixes it : https://discussions.apple.com/message/24620553#24620553
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I uninstalled itunes because I was having launch problems. Now when I try to re install itunes, I hit the download button and it takes me to the thank you page but there is no itunes on my pc.
Hey Davidl678,
Thanks for the question. It sounds like you are unable to download the purchases from your purchase history, because iTunes believes the songs to be in your library. It may be necessary to delete the items from your library, then re-download from your purchase history. Before doing so, you may want to take note of which song are available for re-download:
iTunes 11 for Windows: Delete songs, playlists, or other items
http://support.apple.com/kb/PH12359
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
Thanks,
Matt M. -
Hey when ever i download and install Itunes then i open it says error finding folder please re download and I tried a tons of times and it didnt work. Does anyone know how to fix this?
Hi Beege140,
I have an article for you that will help you address this launch issue with iTunes:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden -
Hi, I'm an ipod newbie, and unsure of what product i have-i believe it's an ipod nano, but can't seem to find any info on itunes that will identify my product.
how do i move ipod nano music to a new Windows 7 computer? My old computer died and when i try to sync to itunes on my new Windows computer, it says it will erase what's on the ipod. I can't seem to de-authorize the old computer (it's been recycled). Does this mean I have to start all over and read in my CD's into itunes? seems very inflexible/inelegant...
thanks for your help, sorry if this question has already been answered before!Is there no ANSWER TO THIS PROBLEM?
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My ipod 6th generation does not show in control panel on computer Windows 7....also when I try to download from itunes, I get message saying network cannot make connection. Can you help me with these issues?
Hello jrsmallwood,
I've a couple of articles that should get you back on your way!
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/TS1369
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen -
Getting same error message - 1st time ever having a problem witn iTunes. Tried to re-install iTunes but that just got another error message. Does this mean I have lost everything.
Have a look at the articles mentioned here:http://support.apple.com/kb/TS3694
Unknown Error containing "0xE" when restoring: To resolve this issue, follow the steps in iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting. If you have a Windows computer with an Intel® 5 series/3400 series chipset, you may need updates for your chipset drivers. See iTunes for Windows: Issues syncing iOS devices with P55 and related Intel Chipsets for more information. -
I have an Acer Aspire 5515 when I try to burn a cd I get a 4220/4221 error
when I try to burn a cd I get a 4220/4221 error. How can I fix it??
Video Display Information
ATI Technologies Inc., ATI Radeon X1200
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 2443be07c9f35b3f3550180501e1e1d9
iPodService 10.2.2.12 is currently running.
iTunesHelper 10.2.2.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: UBHelper (2.0.0.8),
UpperFilters: NTIDrvr (1.0.0.8), GEARAspiWDM (2.2.0.1),
E: Optiarc DVD RW AD-7580S, Rev FX04
Media in drive is blank.
Get drive speed succeeded.
The drive CDR speeds are: 10 16 20 24.
The drive CDRW speeds are: 10.
The drive DVDR speeds are: 10.
The drive DVDRW speeds are: 10.
Force Optical Power Calibration before burn is turned on in the preferences.
The last failed audio CD burn had error code 4220(0x0000107c). It happened on drive E: Optiarc DVD RW AD-7580S on CDR media at speed 24X. -
I am using Adobe Acrobat 9 Standard version in Windows 8.1 and when I try to create a .pdf file, I receive the following error message "Acrobat could not open "file name.log" because it is either not a supported file type or because the file has been damaged. To create a PDF document, go to the source application then print the document to .pdf" I am going to the source application and printing the document to .pdf yet it's saving the file as a .log file. After reinstalling the software, I initially didn't encounter this problem but on my second and third attempts to convert files to .pdf format, this error message reappeared. How do I resolve this problem?
I have a similar problem which i did not have before...and it exists only in some powerpoint files which i want to print as a pdf file...and i get the same message as above.
the log says the bellow details...what's the problem and how can i resolve it? thanks.
%%[ ProductName: Distiller ]%%
%%[Page: 1]%%
%%[Page: 2]%%
Cambria not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: show ]%%
Stack:
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%% -
When I attempt to connect to iTunes Store, I receive the following error message: An unknown error has occurred (0x80090318). Any help appreciated!
Hey there Dan256162,
I understand that you are receiving a specific error code when attempting to connect to the iTunes Store, error 0x80090318. I have an article for you that references this code and links you to another article for troubleshooting to address this issue. Here is the article that references the error code:
iTunes: Possible iTunes Store errors - Apple Support
http://support.apple.com/en-us/HT203174
And here is the linked troubleshooting article that will help you resolve the issue:
Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
http://support.apple.com/en-us/TS4123
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden -
I am unable to install iTunes due to Windows Installer error message on Vista
I needed to update my iTunes since I purchased the iPad2. My Windows Vista machine will not allow me to update the program due to a "Windows Installer" error message. I first attempted to update, then I uninstalled and am unable to reinstall the software."There is a problem with this Windows Installer package. A program required for this install to complete could not be run..."
I finally got the program to install/run. I downloaded a third copy and saved it again on the desktop. I selected "Run as Administrator" instead of "Run" It must have been the 10th plus time I tried to install, but this time it completed. I don't know if the "Run as Administrator" was the key since it is Vista, or if I just got lucky. Either way I am relieved.
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