When I try to update an app I type my apple ID password and a box pops up with "Unknown error."
Help me!
When I try to update an app I type my apple ID password and a box pops up with "Unknown error."
but I can still log into my Apple ID elsewhere, so I know the password is right.
https://discussions.apple.com/message/18434118#18434118
Similar Messages
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Anyone have problems with apple ID's? I have the correct ID in my settings but when I try to update my apps my ID shows my first name and last name but not my ID? I'm not sure what else to do because I've made sure I have the correct ID in my settings! Anyone else have this issue?
I think its meant to show your name, not your ID.
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Why when I try to update certain app it require an old email address and password I have not used for years and I do I get to update them on my new details
Apps are tied to the Apple ID that was used to purchase them and you will always need to use that ID and password in order to update them.
Saying that you do get to update them on your new details makes no sense at all. -
I do not want to delete and reinstall all of the apps. How do I get the Apple App store to recognize my new Apple ID and apply it to all of my installed apps?
So I am using an iPhone that was given to me and it has been restored to factory defaults... However when I go to the AppStore I can still see what the previous owner had downloaded and when I try to download that app it gives me the message the OP had.
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When i try to get a App it asks for my exchange password and im not real sure what that means?
I have a iphone3 and when i try to get a App it is asking for my EXCHANG password and im not sure what that is. Its not my apple account password bc i tried that, someone please help!
Do you have an Exchange Mail account on your phone? "Get an App" - are you referring to downloading from the App Store? That should NOT ask for an Exchange acct password, only your iTunes account password.
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iTunes is telling me that the security code on the back of my visa is invalid. Help?
Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
Please see above Going crazy!!
Have you tried a Hard reset on your Device?
Settings > General > Reset > Reset All Settings -
Please help me fix my iPod.It would mean a lot to me.
When yu try to update an app, look at the Apple/iTunes ID email address above th location where you enter the password. It sounds like the you have apps on your iPod that were purchased with more than one iTunes account. Yu hav to besigned inot the account that pruchased them to update them. If more than one app needs updating and they eere purchased from different accounts yu can't use the Update All. You have to update them individually until the remain apps were purchased from one account.
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I Have a new email address which I have entered into settings and it has been verified. I no longer have the old email address. When I try to update an app, it comes up with my old email address and asks for my password. It always comes back with a message that the password is incorrect. What do I do to fix this?
Hi Vivian Zollman,
Welcome to the Support Communities!
I'm not sure if you are referring to your Apple ID or just your email account in the Mail app. So, I've included all of the articles that may be relevant for you.
iOS: Setting up an email account
http://support.apple.com/kb/ht4810
If you already have an email account set up and you want to modify its settings, tap Settings > Mail, Contacts, Calendars, tap the name of your account, and then your email address. Then tap any information you want to adjust.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
iCloud: View or change your iCloud payment information
http://support.apple.com/kb/PH2616
Cheers,
- Judy -
How come someone elses Apple ID Shows up when I try to update my apps
How come someone elses Apple ID Shows up when I try to update my apps? It's Grey and won't let me change it. I've signed out and resigned in, but this very odd email address always shows up as my apple ID. Please help if you can, I just need to update some apps.
You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove may not be the one named in the update notice. For example, the App Store could prompt you to update "Angry Birds" or "Twitter," but the hacked app could be "Final Cut Pro." Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.
1. Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
2. In the Finder, press command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
Other...
A sheet will drop down. In that sheet, select
Raw Query
as the criterion, then click OK or press return.
Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
3. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
4. At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
5. Quit and relaunch the App Store. Test.
If you find these instructions confusing, ask for an alternative method. -
I have changed Internet providers and have finally managed to update my primary email details under the Apple ID manage your account area.
However my old email details are still showing up when I try to update my apps etc. Can anyone please tell me what else I have to do to change my Apple ID. It seemed that I had already successfully done this but obviously not. I have an iPad 2Did you change the ID in Settings>iTunes & App Stores>Apple ID? Tap the old ID and sign out and then sign in with the new one. If not running iOS 6 it will be Settings>Stores>Apple ID.
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When I try to update the apps the email address is not correct n it's not my apple I.D I don't know how it got there in the first place. I want to delete it and have mine on there hoe can I solve this problem?
It's because the app was purchased under a different Apple ID and is being updated using a different ID. Try using the same Apple ID which was used to download the app and retry. If not, delete the app completely and re-download using YOUR Apple ID.
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I cannot update my apps in the app store because it asks me to sign in using an incorrect username account. The username in settings-general-apps is correct and the username on the App store page is correct. The only place it is incorrect is when I try to update my apps. How do I update the username when trying to update apps?
I had the same thing happen today on my wife's phone. I couldn't find any answers on the support site and of course I could not get any help from Apple since my phone was old. I kept digging and figured out how to fix the problem. I opened the app store app and signed out of the old id and then signed back in using my new id. It looks like this may have fixed the problem.
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When i try to update my apps from the app store some of the apps wont update and ask for an Apple ID that isn't mine. Whats the problem and how do i fix it? All im trying to do is update my apps and its asking for these random apple ID's.
The apps were purchased by another user with a different Apple ID. You will have to erase them and repurchase them using your Apple ID.
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How do change from my wife's apple id on my phone to my apple id...I've changed the banner and account info, but when I try to update my apps her apple id still comes up..what to do?
The apps you have were probably purchased/downloaded from the App Store with your ex-wife's iTunes account. Any updates to these apps will want to be downloaded using this account. You will need to redownload/repurchase these apps. In iTunes on your computer delete the app. Go to the App Store and redownload/repurchase them. Now sync your iPhone with iTunes.
Note that if you are using a new computer (no longer your ex-wife's) you may lose what is on your iPhone.
In iTunes on a computer you can check which account was used for dowloading/purchasing an app. Select the app. From the File menu choose Get Info. The account will be listed in the Summary tab.
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